HELP with DME

[ScrappinMom]

I have the ResMed Escape II; I know from these board it provides virtually no info other than the compliance. The DME is arguing with me that it does, and that there is really no difference between the Escape and Elite. I know now that I need that efficacy data. She even told me that the Elite II does not provide onscreen info...you wonderful people have however said there are ways to get it.

Any suggestions for this situation? If they won't change it, I'm considering just taking it back and ordering the EliteII myself online.

Thanks!

[6PtStar]

Yep, sounds like a good plan to me!! If they say no warn them that they will get it back. SOMETIMES the threat of lost income will get them off high center!

Jerry

[ScrappinMom]

I am correct in my understanding of these machines and their capabilities, arent I? Just want to double check before I get in too deep on this thing.

Thanks.

[drj130]

Take a look at both links I'm going to provide, in there it tells just what information each machine will provide. Print out those pages, Highlight that information and show them that you know what you're talking about.

https://www.cpap.com/cpap-machine/resme ... chine.html

https://www.cpap.com/cpap-machine/resme ... chine.html

Take the supporting documents in with you. That is my advice.

It will be hard for them to argue with something that is in black and white.

David

[carbonman]

I am correct in my understanding of these machines and their capabilities, arent I?

You're correct.
Go the distance.

Take the supporting documents in with you.
It will be hard for them to argue with something that is in black and white.
David

Good advise.
When I was fighting for my Mseries auto, as soon as I
threatened to bring in documentation.......
they suddenly discovered there was such a machine.

It was a .....Gaaw-aawl-ly......kind of moment.

[6PtStar]

Reading the specifications on the two machines what they will collect is so vague I am not sure you could take copies to them and still convince them. It's like they don't want to tell you! But you are correct! Anyone have a better list of specs that might help.

Jerry

[Daffney_Gillfin]

I have trouble giving business to someone that I know has lied to me. If they were simply mistaken, then that doesn't say much for their competence. Me and my money would be going elsewhere. I know... insurance coverage and all that, but how could you ever trust this DME? The frequency of the situation is just very saddening.

[carbonman]

ResScan Data Card which provides comprehensive efficacy and usage data that helps you monitor
critical trends on a breath-by-breath basis. The S8 Elite II allows for complete tracking and easy monitoring of patient therapy and compliance.

Fully customizable, the S8 Escape II has remote downloading capabilities with the ResScan Data Card
which provides usage data that helps you monitor compliance.

Help educate me, please.
Is the efficacy data different from one Resmed system to another Resmed system.
If it is efficacy data capable, isn't it the same data for each Resmed system.

I have trouble giving business to someone that I know has lied to me. If they were simply mistaken, then that doesn't say much for their competence. Me and my money would be going elsewhere. I know... insurance coverage and all that, but how could you ever trust this DME? The frequency of the situation is just very saddening.

Couldn't agree more.
It is very sad how many times we hear this story.
It is exactly the way I was treated.
Now, I get what I can from them and trust my therapy to me.

[ScrappinMom]

Thanks everyone for your help. The lady is supposed to call me back later. Even if they say they will exchange, I am 99% ready to just tell them to forget it, and I'll just buy it outright myself online. That way I am also assured they won't do some new crazy thing that prevents me from seeing my data. I'm tired of hassling with them. You're right, I don't trust them at this point. She also told me they specially order the Escape II for my Drs patients. Just a bit too cozy for me. This is the same company that would not sell me a Nasal Aire II. As my husband said, what's another $$ at this point??!! And this is my health and my life we're talking about! I don't even know if that dang Escape is even doing it's job!

Thanks again...you all are the best! I'll keep you updated on my saga

[BlackSpinner]

I have trouble giving business to someone that I know has lied to me. If they were simply mistaken, then that doesn't say much for their competence.

I agree. Would you buy a car from them?
These people supposedly have training in this field and are certified.

[BleepingBeauty]

I have trouble giving business to someone that I know has lied to me. If they were simply mistaken, then that doesn't say much for their competence. Me and my money would be going elsewhere. I know... insurance coverage and all that, but how could you ever trust this DME? The frequency of the situation is just very saddening.

You make a good point, and I feel the same way. My DME has lied to me, so I don't trust what they say about anything. (In all fairness, I believe that the lies I've been told come from a place of ignorance rather than an intention to deceive, but that doesn't make them any less offensive.) If I could, I'd certainly take my business elsewhere; but insurance coverage is a big deal for me, and I'm limited to this one and only DME.

I just make sure that I know what I'm talking about before I start arguing with them about anything.

[drj130]

Don't back down and never give up the fight. You're right this is YOUR health at stake here, and if they don't like it, they can take a hike.

That is how I see it.

I wish you the best luck on this.

David

[ScrappinMom]

Okay...DME lady called me back. Said she talked to ResMed, and I was RIGHT about the efficacy data. HOWEVER, there is no way for me so see it on the screen, per ResMed. HA! She said they would exchange, with me paying the difference.
But I am afraid they will do something where I can't get into it even with the clinician manual. I asked what I would have to do to bring it back, and she said I could bring it back, get my RX (I did keep a copy, though!) and sign an "against medical advice" waiver. I have no problem with that; I know they are just covering their backside.

I really think I want to discontinue my association with them. Want to take full control of my health myself! Thoughts on dumping the DME ??

[sifr]

Okay...DME lady called me back. Said she talked to ResMed, and I was RIGHT about the efficacy data. HOWEVER, there is no way for me so see it on the screen, per ResMed. HA! She said they would exchange, with me paying the difference.
But I am afraid they will do something where I can't get into it even with the clinician manual. I asked what I would have to do to bring it back, and she said I could bring it back, get my RX (I did keep a copy, though!) and sign an "against medical advice" waiver. I have no problem with that; I know they are just covering their backside.

I really think I want to discontinue my association with them. Want to take full control of my health myself! Thoughts on dumping the DME ??

Unless the Elite is that different from the Autoset (which I doubt...companies usually use the same software across a range of products), you'll definitely be able to see all the efficacy data in the Clinician's menu (which again, unless the Elite's different from the Autoset, you get into by holding down the RIGHT and DOWN buttons simultaneously until it appears).

[Pugsy]

I would have a problem with the Against Medical Advice signing. You aren't refusing treatment, you are simply wanting to refuse to do business with a certain DME.

Check with your insurance company just to make sure that IF this AMA thing would create a problem if it got sent in. Explain that you are unhappy with the service of that DME and you wish to explore other options either with online purchases and possible reimbursement or another DME at a later date if you found someone who wouldn't lie to you.

They could initially "lock you out" of seeing the data on the LED screen but it takes only one trip into the clinician menu to remedy that. But I understand your wish to be done with them. I fired my first DME also but before I even got a machine from them. I told them I would not accept what they were going to supply. They asked if I was "refusing treatment", I said "no, but I am refusing to do business with you".. There is a big difference.