I'm curious about how many masks you "tried" when you first started CPAP (say, within your first 30 days?)-- and how long did you give it before you decided it was time to try another?
Here's my deal: will have been on CPAP for two weeks tomorrow. Used a ComfortGel nasal for the titration, and so that's what the DME wanted to give me when I went for the fitting. The only other option was a nasal pillows mask, but when I mentioned my deviated septum (can breathe, though--) they steered me away from that. The "fitting" was done sitting up under pressure, which of course meant when I got home that night and was laying down, nothing "fit" right. After some days of fumbling, loosening straps, and wearing a small patch bandaid on the bridge of my nose every night to reduce the redness, I have it so it "mostly" fits OK but still leaks when I roll over, etc., until I move the right way to stop the leak. So it's sort of a love/hate relationship with this thing now, but I have already invested 2 weeks in it.... so: how long do I give it?
I asked my DME about trying something else (and mentioned Swift LT specifically), and here's what they said:
What "abuse or fraud" has to do with trying another mask, I sure don't know... and HELLO, the only reason I would not "like" a mask and would want to exchange it is because it DOESN'T FIT! so how that isn't a valid reason for return is beyond me.I am sorry to hear about your mask issues. One thing to remember is that the top straps of your mask shouldn’t be on too tight. The forehead piece should just be resting on your head, not any tighter or it will cause pressure. If you are doing everything correctly, which it sounds as though you are, a different mask would be the next course of action. You can contact our office to schedule a time to be refit by a technician. The technician will have different samples for you to try on and the selection is dependent on what our vendors provide as “samples”. I will make sure that we have a nasal pillows mask and a different type of nasal mask for you to try on.
Certain manufacturers have a 30 day guarantee for select masks but there are some restrictions on the policy that prevents abuse or fraud. In order to comply with those restrictions, it is important that we discuss the issues you’re having with the mask, make a recommendation, and properly fit you for the mask. Simply exchanging a mask because you don’t like it and want to try something different is not considered a valid reason for return. In the event you wish to keep both masks to compare, we only ask that you return one mask to us within a reasonable timeframe.
So what do I do... stick with the ComfortGel a while longer? Give it back and try something else that could be better, but could also be worse? Hold off until I'm eligible for a new mask and then try something else? This sure is a confusing and frustrating process. Thanks for any advice.