Problems with Infineer USB Card Reader

Macishman · Post by **Macishman** » Sun Jul 24, 2005 5:18 pm

I very much want to use the myEncore software as I think it will enable me to figure out the causes of some of my sleep related problems.

But, although I've succesfully installed the Encore Pro software and the card reader software (meaning no errors), I'm having no luck getting data from the Infineer USB reader. When I launch the Infineer Reader Utility and click on select reader, it says "no readers found."

Choosing Reader State gives me "Protocol Indeterminate" and "SCARD_UNKOWN."

Anyone have a clue on how to troubleshoot this issue?

dsm · Post by **dsm** » Sun Jul 24, 2005 5:23 pm

Hi,

Did the device driver for the card reader install ok ? (just a thought)

Being USB, the 1st time you plugged it in after installing the software, you should have seen a window appear saying new device detected & then it should say device ready for use (all this without you having to click anything).

If you saw none of this then what version of Windows are you using ?

WinXP should be no problems at all

Win2000 shd be ok

WinMe shd be ok

Win98 SE (2nd Edition) may cause some problems (to do with USB support)

Win95 will most probably not work and I wouldn't even try.

Cheers

DSM

Fifi · Post by **Fifi** » Sun Jul 24, 2005 5:32 pm

have you registered yourself on encore pro?

How many nights have you used the card

Fifi · Post by **Fifi** » Sun Jul 24, 2005 5:35 pm

have you looked under Cpap reviews at the top at dereks guide on using the software?

Guest · Post by **Guest** » Sun Jul 24, 2005 5:38 pm

Plug in the reader and restart the computer. Depending on your system, computer may not recognize new hardware if not already plugged in on startup.

Wulfman · Post by **Wulfman** » Sun Jul 24, 2005 8:58 pm

Make sure your cardreader cable is plugged into a USB port that you know is good and that works. I have at least one USB port on my computer that wouldn't recognize my cardreader.

Also, go to the Control Panel / System / Hardware / Device Manager and check to see if there's a "Smart Card Readers" section installed and that the device listed in it is working properly.

TravisTX · Post by **TravisTX** » Sun Jul 24, 2005 11:43 pm

Macishman wrote:When I launch the Infineer Reader Utility and click on select reader, it says "no readers found."

Have you tried accessing the reader directly through Encore Pro?

I didn't even realize that the driver had installed any extra utilities until I thoroughly reread your post and went looking for them. The utility was able to find my reader and card, though, and Encore Pro is able to access it just fine.

My usual remedy for problems like the one you describe is to uninstall the driver, reboot, reinstall the driver and reboot like it says to do.

Macishman · Post by **Macishman** » Mon Jul 25, 2005 8:56 am

Thanks for all the responses. I have made a little progress, but still not gotten it to work properly.

It turns out that it doesn't like the USB Hub. When I plug the reader in directly, I get no error message and the Infineer tools see the reader properly. HOWEVER, when I got into Encore Pro and try to import data from the smart card, Encore Pro tells me there is no reader attached.

To answer questions contained in the thread.

I'm using Win XP sp2. No error messages during install. I did infact, remove the infineer software and reinstall more than once. Even checked the website to make sure I have the latest. I have not remove and reinstall Encore Pro at this point.

I have created a patient record for myself in Encore Pro, if that is the same as registering. I think I currently have 1 to 2 weeks of data on the card.

I have started to read Derek's guide, but haven't gotten much into it yet. I assumed that I needed Encore Pro working before Derek's software would do me any good.

Any other thoughts?

I may try installing this on my laptop and see if it acts any different, but not sure yet.

Maskedmechanic · Post by **Maskedmechanic** » Mon Jul 25, 2005 12:35 pm

If it is working right, getting the Encore Pro to work with their reader is relatively easy. Your are a capable person. My conclusion is the reader is either not compatible or defective. Where did you get the reader?

Wulfman · Post by **Wulfman** » Mon Jul 25, 2005 1:29 pm

Did Windows installer actually install the card reader? (as in "Found new hardware")

Is it listed in the Device Manager?

Wulfman · Post by **Wulfman** » Mon Jul 25, 2005 1:33 pm

You also need to install Encore Pro BEFORE you even plug in the reader and then do the install from the disk that came with it.

Macishman · Post by **Macishman** » Mon Jul 25, 2005 2:00 pm

Yes, it is listed in the device manager and identified correctly.

And yes, I installed it after Encore Pro, although I can't take credit for that. I tried to install it first and the program warned me and would not install until I did Encore Pro, so I was saved from that mistake.

The error I'm getting in Encore Pro is "Smart Card Reader Not Installed."

Now that the device is being sensed by the Infineer Reader Utility, I'm getting

Event State: SCARD_STATE_PRESENT
Negotiated Protocol: Protocol Indeterminate
Card State: SCARD_UNKOWN

This sort of makes me wonder if the card has to be initialized somehow before use.

Macishman · Post by **Macishman** » Mon Jul 25, 2005 2:19 pm

Doh. The lightbulb finally went on.

I had not changed the setting under preferences in Encore Pro to a USB Smart Card Reader (apparently the default is PCMCIA).

Thanks for all the help here. Without earlier suggestions, I'd still be pounding my head against the table.

Guest · Post by **Guest** » Mon Jul 25, 2005 2:46 pm

Glad to hear that!
Problem is, there's sooooo many things that affect setups like these and it's easy to overlook something. And, when we can't look over your shoulder, all we can do is suggest.....

I would imagine there is stuff on the card to download.

Hope everything else works OK for ya.

Den

Wulfman · Post by **Wulfman** » Mon Jul 25, 2005 2:47 pm

Guess it would have helped to log in first....

Den

Problems with Infineer USB Card Reader

Problems with Infineer USB Card Reader

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