Script for cpapauction question

sleepycarol · Post by **sleepycarol** » Fri Feb 29, 2008 4:39 pm

I have a script on file for a "smart cpap" with cpapauction.com.

I have found one listed on the site that I would like to bid on but it is telling me I need a script on file. Yet, it is showing under my profile where my script is on file for an apap.

My script is for a "smart cpap" which I understand IS an apap. Yet, the one in the auction is listed as a "smart cpap" and when I looked the model number up on line it indicates it is indeed an apap.

Why am I unable to bid?

dsm · Post by **dsm** » Fri Feb 29, 2008 4:52 pm

In the questions section there is info on what specific words in a script are required to get approval to bid.

They are pretty tight on this (for legal reasons).

Ask them via email & they will explain exactly what wording is needed or if they can revise your type approval will do so.

Good luck

DSM

jsmythe · Post by **jsmythe** » Fri Feb 29, 2008 4:57 pm

Carol, just a though here, why dont you PM Johnny and tell him exactly what you have said here, he can help you get it straightedn out. Another instance a while back came up and he helped the member out. I am thinking the term "smart cpap" has someone confused as to your access to bid on the item. Just my guess....

beckypolk · Post by **beckypolk** » Fri Feb 29, 2008 4:57 pm

Dear sleepycarol,

Thanks for your notice. The machine was listed in the standard CPAP category rather than the Auto one. I have changed the category on the listing and you may bid. We are also upgrading the website to help keep sellers from making mistakes in classifying the machines. I apologize for the delay and inconvenience.

sleepycarol · Post by **sleepycarol** » Fri Feb 29, 2008 5:04 pm

I can't be more than happy enough at the super lightening fast response that you gave!!!

I will say this about this site, cpap.com, and cpapauction is that they stand behind their sites and give GREAT customer service!!

Bid has been placed and all within a short time since original email!!!

Thanks.