I LOVE my DME

differentdave · Post by **differentdave** » Thu Dec 06, 2007 11:29 am

Continued Care of LOng Island ROCKS!!!!!!!!!!!!!!!!!!!!!!!!

When I did second round of sleep study they sent me home with the mask I used (respironics comfortget nasal in small) Long story my nose and forehead have gotten some pressure marks which have now turned into a irritation/slight rash type of thingie. So I switched to my full face mask but that’s not as Comfortable so I take it off during the night. I called my DME and they scheduled an appointment for me for today.
I just left with 1. Two medium gel inserts for my existing nasal mask as it accommodates both small and medium (who new)
2, A new nasal mask which had a lower profile and different pressure points, they recommended switching between two or three to avoid get same marks in same areas day after day.
3. They read my card, they also offered me the service of dropping by whenever i want to get card read, to crunch data and to make suggestions in regards to leaks, etc.

I can not tell you how nice the entire staff, how professionally they are or how well there customer service skills are. They are greatwith follow up, listening to my questions and concerns. They sponsor a local A.W.A.K.E. meeting, etc. They are truly such a great asset to me as well as my ent Dr Cornetta. I truly believe for the greatest success a combination of doctor, dme and patient working together is needed.
I will continue to sing the praise of my DME as I have found that most dme’s can be a little shady at best and downright unethical, lying pieces of s&*$ at worse.

Sorry cpap, I will say you guys also rock between your prices, your support, this forum, the cpapauction site, etc.

Goofproof · Post by **Goofproof** » Thu Dec 06, 2007 11:34 am

They say, Love is out there for everyone, as long as you don't run low on Booze. Just Kidding, I hope you remain happy with them. Jim

They can't all be bad, all the time, ____________ Or can they.

Bonnie · Post by **Bonnie** » Thu Dec 06, 2007 1:07 pm

Most of us have bad experiences with DMEs, well I guess you are differentdave

Guest · Post by **Guest** » Thu Dec 06, 2007 1:08 pm

Congrats Dave! This is what all DMEs should do.

Just continue to patronize them going forward!

Wulfman · Post by **Wulfman** » Thu Dec 06, 2007 1:19 pm

Maybe they've been reading the forums and gettin' ed-u-catered.

Den

DreamStalker · Post by **DreamStalker** » Thu Dec 06, 2007 1:30 pm

Anonymous wrote:Congrats Dave! This is what all DMEs should do.

... snip ...!

... but unfortunately, this is what so few actually do

Dave is one very lucky PAPper.

dieselgal · Post by **dieselgal** » Thu Dec 06, 2007 2:03 pm

Good for you and I am jealous!

Guest · Post by **Guest** » Thu Dec 06, 2007 7:52 pm

I hate you Dave. I really hate you.

Babs

Slinky · Post by **Slinky** » Thu Dec 06, 2007 8:36 pm

Ah, Dave. It is so good to read of a good local DME supplier given how many our members have encountered some real sheisters!! I'm all for singing the praises of the good ones!! Thanks for sharing.

FreeLancer74 · Post by **FreeLancer74** » Thu Dec 06, 2007 9:48 pm

Yes, someday most of the DMEs will learn that decent service and a decent discount will equal continued patronage from happy customers. I wish I could say that, but sadly no. Luckily I have cpap.com to fall back on.

rested gal · Post by **rested gal** » Thu Dec 06, 2007 9:51 pm

What a good DME you have, Dave. Very happy for you! It's nice to hear about good'uns.

Organplayer · Post by **Organplayer** » Fri Dec 07, 2007 10:05 am

Dave is not the only one. My DME calls me monthly, checks on my progress, asks me if I have any needs and answers questions thoroughly. Once, when I had a problem with my mask, the RT came to my work and brought me another seal for my mask.

Now if I could just get my cable provider to do as well for customer service (or as a famous consumer columnist from Atlanta says,"CUSTOMER NO SERVICE").

Kevin (slaving over Christmas music)

Guest · Post by **Guest** » Fri Dec 07, 2007 11:50 am

Since I am usally first on line to bash bad business pratiuces I thought it was only fair that I praise good business pratices.

Mask

Mask