New Hybrid head gear, NOT

phorts · Post by **phorts** » Sat Jun 09, 2007 10:59 am

Pat,

In another thread you mention the new "low flow vent" of the "new" Hybrid mask. Is there another revision of the Hybrid mask by Innomed? If so, how can I tell the difference when my RT brings it?

roster · Post by **roster** » Sat Jun 09, 2007 2:29 pm

phorts wrote:Pat,

In another thread you mention the new "low flow vent" of the "new" Hybrid mask. Is there another revision of the Hybrid mask by Innomed? If so, how can I tell the difference when my RT brings it?

Since I have both masks, I can tell the difference. The vent holes in the new "adaptive flow" model are slightly smaller than in the original mask. This is the only difference I can detect.

I hope someone has a better answer for this. If I were only looking at one mask, I would not be able to say whether it was the original or the newer model.

socknitster · Post by **socknitster** » Thu Jun 14, 2007 2:06 pm

Here is my experience:

I sent this email:'customerservice@mergenetsolutions.com'

Hi, I have a hybrid mask and I LOVE IT. But I don’t care for the headgear as much. I read online that you might replace the headgear if it is the “old” style. My headgear is black inside and out and the velcro isn’t sticking very well. Can you send me the new headgear? Thank you so much! My address followed.

Got this reply:

From: Cheryl Hart [mailto:chart@innomedinc.com]
Sent: Monday, June 11, 2007 9:41 AM
To: Jennifer
Subject: RE: RespCare Customer Service Inquiry

Hi Jennifer,

I will be happy to send you a new headgear. Glad to hear you love the mask. Share the good news!! I will get that out in the mail today. Have a restful night!.... Cheryl

Got the new headgear today. Looks much sturdier and the velcro is more secure. Also from a cursory try-on it seems to make the hybrid fit better. I'll be curious to try it again tonight. Been using my optilife the last two nights. Perhaps this will improve the hybrid for me.

Anyway, if you tried before, you might try again.

Jen

Guest · Post by **Guest** » Thu Jun 14, 2007 7:17 pm

The company replaced two headgear sets for me since I have two masks. They wrote and told me they had been backordered a while when I asked them after a week or so what was taking so long. I finally got both sets a few days ago. Maybe some just need to wait a bit longer.