Phillips / Philips Respironics recent recall notice discussion thread

[EJW372]

I started off with a Philips DreamStation back in February that my DME issued. Got fed up with their lack of service and had them come pick their machine up last month. In the meantime I had ordered a new DreamStation from CPAP.com but all this foam breakdown safety stuff came out right at the same time the machine was enroute to me. Got a bad feeling about all of this and foresaw being without a machine for weeks during a recall so I sent the Philips back unopened and ordered a ResMed AirSense 10 AutoSet and it’s been great. In fact I just ordered a refurb unit of the exact model to have as a backup machine.

I’ll bet you ResMed machines become scarce very quickly.

[zonker]

I’ll bet you ResMed machines become scarce very quickly.

look how quickly lsat sold the for her model he had up.

[JLROhio]

Edited - Removed Prior Quotes:


ResMed machines DO have a foam piece within the air chamber that generates the airflow for your CPAP - so yes, there is also FOAM that is within the airflow of ResMed CPAP machines (at least the AirSense 10's).

Here's a pic of the foam, within the airflow generating portion of a ResMed AirSense 10 model. I grabbed this pic from a YouTube video from a guy taking apart his ResMed (for her) machine.

Here's a https://www.youtube.com/watch?v=dpI0AVo ... ntsReviews link to the YouTube video of the ResMed Machine tear-down (BTW, it's a great video to show you how to take apart your ResMed CPAP - it's actually a very simple product with only a few parts). The part where the foam is exposed is at 8:40 into the video.

It looks like the foam is sealed outside the air pathway. Why would ResMed want to put it inside the airway? The same could be asked about Philips. Why would they put sound-abatement foam inside the air pathway?

In the ResMed, the foam is within the chamber that houses the motor/air turbine (or whatever it's called). There are numerous openings within the chamber that allow the air to move around in there, and also around the foam, before the motor sucks the air in and puts it out the other end, into the water chamber.

I've taken apart one that I'm cleaning up and getting ready for sale...here's some pics of it.

[nmevan]

Can someone please tell me?
i got a notice on my email that I "might" have one of the machines in question,.
I have a Philips Respironics Bipap System One.
The warning is for a System One- Q series
nowhere on my machine does it say Q series
Can someone please explain the "Q-series" aspect?
Is the "Q-series" supposed to be labeled on the machine?

Thanks

[Pugsy]

Can someone please tell me?
i got a notice on my email that I "might" have one of the machines in question,.
I have a Philips Respironics Bipap System One.
The warning is for a System One- Q series
nowhere on my machine does it say Q series
Can someone please explain the "Q-series" aspect?
Is the "Q-series" supposed to be labeled on the machine?

Thanks

Many of us are wondering about this "Q" thing as well. I don't ever recall seeing Q listed anywhere on any machine models anywhere in the world either in model description/name or model numbers. I tend to think it is sort of an internal generic classification similar to what we had with the M series models except the M was actually used and I think they dropped it with the first System One machines.
So I don't think it is something that we as end users would be seeing. I lean toward it being an internal classification.
I could be wrong but until proven wrong I am going to assume all the System One models except maybe the A40 high end model is affected by the recall.

I got the same email from cpap.com today...in fact 2 of them since I have bought 2 System One machines from them in the past.

This is the very first time that I, and a good friend in the sleep tech business, have ever seen anything said about "Q" ....we have to assume the worst until proven otherwise though. Eventually there should be a serial number list and a better way to verify (at least according to Phillips) so we can actually check for ourselves but right now there isn't anyway and remember...this recall is affecting over 400 million machines worldwide.

EDIT>>>> I misunderstood the number of machines...4 million.
Sorry for the confusion...I am old woman and was having trouble hearing during the discussion on the cell phone.

[JLROhio]

...this recall is affecting over 400 million machines worldwide.

There you go again...saying 400 million? Is it really that many?

[JLROhio]

I wonder if Phillips is going to require some sort of receipt for recall repairs going forward?

Especially for those who bought their Phillips machines on the secondary market.

I know I've sold at least one Phillips DreamStation BiPAP autoSV that was made in May of 2019.

[Pugsy]

...this recall is affecting over 400 million machines worldwide.

There you go again...saying 400 million? Is it really that many?

That's what an employee at Respironics told a friend of mine in the business....along with at least 300 million dollars to fund the recall.
What I heard was this was just the tip of the iceberg that is being made public.
It's essentially (with a few exceptions of the high end ventilators) all the machines made and sold from around November 2009 (when first System One machine was released and replacing the M Series models) until the release of the DreamStation 2 this past April. Worldwide...I don't doubt the 400 million number over the past11 to 12 years.
Hell....just what went out with reconfigured cpap/apap machines for Covid patients was an extremely large number.

So I am just repeating what I was told just yesterday that someone got directly from a Phillips employee that he knew.
Is it the gospel...I dunno but it is massive and people at Respironics/Phillips are shaking in their boots right now. Already having areas where production plants are closing in terms of making new machines and gearing up for a boat load of returns to repair or do something with.

[Pugsy]

I wonder if Phillips is going to require some sort of receipt for recall repairs going forward?

Especially for those who bought their Phillips machines on the secondary market.

I know I've sold at least one Phillips DreamStation BiPAP autoSV that was made in May of 2019.

That all remains to be seen how that is going to be handled. I get the impression possession of a "defective" machine is going to be enough because they have to realize that people don't keep those sort of receipts all these years and DMEs go out of business, etc.
Phillips wants to avoid those class action lawsuits from those money grubbing attorneys that are already crawling out from under the rocks. That's why they are doing this....spending boatloads of money now in an effort to prevent having to spend even bigger boatloads of money later.

[nmevan]

thanks, Pugsy, for your response.

as far as I can tell, the only "foam, element on my machine is the small foam filter on the outside of the machine (and it has never seemed degraded in any way over the years)....do you know if it is more extensive than that? some type of "internal" foam that I cannot see?

[TrainGuy55]

Do we know if bacteria filters could help filter some of these potential particles?

[EJW372]

along with at least 300 million dollars to fund the recall.

Philips had announced back in late April they were setting 300 million aside to deal with a potential recall but I just read tonight somewhere they recently upped that to something like 660 million dollars!

[Pugsy]

thanks, Pugsy, for your response.

as far as I can tell, the only "foam, element on my machine is the small foam filter on the outside of the machine (and it has never seemed degraded in any way over the years)....do you know if it is more extensive than that? some type of "internal" foam that I cannot see?

There is indeed foam inside the blower unit that you never see unless you take the machine apart.
It is this foam that is the culprit.

[Pugsy]

along with at least 300 million dollars to fund the recall.

Philips had announced back in late April they were setting 300 million aside to deal with a potential recall but I just read tonight somewhere they recently upped that to something like 660 million dollars!

Doesn't surprise me...I did some quick math and 400 million machines is going to cost more than 300 million dollars...
Like I said...tip of the iceberg right now.

Edit...4 million machines not 400...I didn't hear so great yesterday. Sorry.

[palerider]

It looks like the foam is sealed outside the air pathway. Why would ResMed want to put it inside the airway? The same could be asked about Philips. Why would they put sound-abatement foam inside the air pathway?

to lessen the amount of noise transmitted through the hose.

Foam in a S9: