Returning equipment (insurance)

[MushCreek]

I'm wondering if any of you know what the 'rules' are pertaining to returning CPAP equipment that is covered by insurance, specifically Medicare supplemental? Tuesday will be 30 days, the so-called period for re-fitting, etc. I'm planning to return everything, and don't want to be charged for it.

A few points-
1) I was unable to make it work. I tried a number of different masks, but could not get a good fit. I never got useful OSCAR data due to this.

2) I meet with a pulmonologist in a couple weeks. We'll discuss it then, and decide whether to try it again or not. If I try it again, I'll buy my own equipment. I don't want anyone receiving my data, and I don't want to reward the supplier I'm using for the worst customer service I've seen in recent memory.

3) Yes, I've read all sorts of mask selection and fitting tutorials. I've made repeated attempts to contact the sleep center that tested me, and the doctor that prescribed the CPAP. Neither have responded at all. I don't really want to discuss any of that any more. The only question I have is about returning the equipment. I'm going to call the supplier today, but TBH, I don't really trust their opinions.

[Okie bipap]

When you return the equipment, make sure you get a written receipt for the equipment.

[chunkyfrog]

30 days?
Please don't be a quitter!
Your plan sounds doable--letting the DME/insurance own you is a bad thing.

[MushCreek]

I didn't make any progress over the last month, other than to lose a lot of sleep. The definition of insanity is doing the same thing over and over, and expecting different results. I meet with a pulmonologist in a few weeks, and we'll go from there. Calls and messages to the prescribing doctor and sleep center have gone unanswered for two weeks.

[Okie bipap]

Calls and messages to the prescribing doctor and sleep center have gone unanswered for two weeks.

I had the same kind of problems with my first sleep doctor. His office would never answer the phone. It always went to voice mail, and they would never return my calls. I finally gave up on him and found a sleep clinic that is associated with the medical group I use for almost everything else. The only medical personnel I see outside of this medical group is my dentist and allergist.

[MushCreek]

Well, they took it back, no hassle. The clerk allowed that 'lots of people bring them back'. Time will tell if there's going to be any fallout with the insurance company. Next week I go to see the pulmonologist to see where we go from here.

[KungFuCow]

Be sure if you return it to cpap.com you get a refund and not a store credit.

[Janknitz]

Just make sure that if you have a credit card or checking account for payments for the machine that you watch to make sure you aren't charged.

Also, I would let your insurance company know you've returned the machine so that they don't pay anymore monthly charges to the DME.