My Resmed CPAP is offline now and can't connect the cloud and data. Can anyone help to share the idea?

[JW0618]

Hi everyone, I was diagnosed with sleep Apnea issue after an overnight sleep study in hospital and have been on CPAP since then from 2015. However, the CPAP I am using almost every night got a problem recently. It shows an offline signal on the screen and I can't get any data from the Redmed "myAir" App anymore. By the way, I am using Resmed AirSense 10 Autoset.

I tried to put the machine anywhere in the house to see if there is the issue of singal receptivity, but it is not the case. I am living in Vancouver, BC. However, the interesting thing is when I travel and stay in WA in States, my CPAP can get the signal to send out the data to my App again. I called the CPAP vendor and they had no idea why this happened.

Does anyone have the same issue if you are using Resmed AirSense 10?

[LSAT]

Bad Cellular Signal???... Here is what it says in the Clinical Manual..

Remote monitoring
The AirSense 10 device has cellular communication which has the ability to automatically transmit
summary and night profile data on a regular basis. It also allows you to change settings remotely.
The Wireless signal strength icon displayed at the top right of the screen indicates the signal
strength. Advise the patient to check the signal strength on their device.
Notes:
 Therapy data might not be transmitted if used outside of the country or region of purchase.
 Devices with cellular communication might not be available in all regions.

[palerider]

Hi everyone, I was diagnosed with sleep Apnea issue after an overnight sleep study in hospital and have been on CPAP since then from 2015. However, the CPAP I am using almost every night got a problem recently. It shows an offline signal on the screen and I can't get any data from the Redmed "myAir" App anymore. By the way, I am using Resmed AirSense 10 Autoset.

I tried to put the machine anywhere in the house to see if there is the issue of singal receptivity, but it is not the case. I am living in Vancouver, BC. However, the interesting thing is when I travel and stay in WA in States, my CPAP can get the signal to send out the data to my App again. I called the CPAP vendor and they had no idea why this happened.

Does anyone have the same issue if you are using Resmed AirSense 10?

I suggest you forget 'myair' and just use sleepyhead.