I just shipped my 2 month old Hybrid back to cpap.com!!!
They say that they are going to determine if it is defective?
Last week, I discovered a leak (around the O rings at base of swivel) and I could not correct the problem without completely taping over the swivel. So I called the manufacturer and was told to contact the seller. Since the mask is so new, there are no replacement parts. Beside that, a 2 month old mask should not be wearing out so soon! Right?
Bottom line----I have to go without tonight!!!!!
UUUGGGHHHHH!!!!!!! I dread the old routine of tape and chinstrap! And I can only imagine the nasal irritation I might be in for as I go back to my old Swift! Sure hope it won't be a tender as in the beginning!!! Ouch!!!!
Has anyone else had to return a mask to cpap.com for some sort of defect? Wonder how long this process may take?
Hybrid return
2 posts
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forumadmin
- Site Admin
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- Joined: Fri Aug 20, 2004 1:32 pm
Greetings,
CPAPtalk is a forum for answering CPAP user questions and lending support. It is not a tool to use against CPAP.com when return policies made necessary due to the medical nature of the equipment cause delays. Nor is it a place to play for special treatment - all of our customers are important, not just the cpaptalkers. This forum was once knocked off focus for two solid weeks due to a similar situation. I can't allow it again.
The medium for CPAP community discussion is CPAPtalk.com. The medium for working through difficult order situations is CPAP.com.
That being said, I'm sorry for the situation you are in and our company's roll in it. There are no replacement parts for the Hybrid due to larger than expected product demand and we can't change that although we'd like to. We process each return in the order it was received. We review each return the same day we receive it in nearly all cases.
If you have additional questions or concerns, please call us toll free and ask to speak to our phone support manager, Adam Robison.
Johnny
GM, CPAP.com
CPAPtalk is a forum for answering CPAP user questions and lending support. It is not a tool to use against CPAP.com when return policies made necessary due to the medical nature of the equipment cause delays. Nor is it a place to play for special treatment - all of our customers are important, not just the cpaptalkers. This forum was once knocked off focus for two solid weeks due to a similar situation. I can't allow it again.
The medium for CPAP community discussion is CPAPtalk.com. The medium for working through difficult order situations is CPAP.com.
That being said, I'm sorry for the situation you are in and our company's roll in it. There are no replacement parts for the Hybrid due to larger than expected product demand and we can't change that although we'd like to. We process each return in the order it was received. We review each return the same day we receive it in nearly all cases.
If you have additional questions or concerns, please call us toll free and ask to speak to our phone support manager, Adam Robison.
Johnny
GM, CPAP.com