Holding on until I talk to CPAP.com
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Holding on until I talk to CPAP.com
All,
This thread caused more of a stir than I had intended. I don't see a way to remove a thread, so I just edited it and am removing my post in favor of this one. I'm also going to remove my various comments. Per the response at the bottom, I'm going to PM the CPAP.com owner directly, and see what shakes out. I am a pretty reasonable guy and this chatroom has been great for me, and I am hoping things just work themselves out. If they don't, I'll come back on just to let people know what the issue is so they can avoid it themselves.
This thread caused more of a stir than I had intended. I don't see a way to remove a thread, so I just edited it and am removing my post in favor of this one. I'm also going to remove my various comments. Per the response at the bottom, I'm going to PM the CPAP.com owner directly, and see what shakes out. I am a pretty reasonable guy and this chatroom has been great for me, and I am hoping things just work themselves out. If they don't, I'll come back on just to let people know what the issue is so they can avoid it themselves.
Last edited by ThisIsMyUserName on Mon Apr 28, 2014 5:49 pm, edited 1 time in total.
Re: Is CPAP.com really this awful/nasty?
Could you tell us specifically which of their batteries it is?
I'm about to buy another back up battery for the PRS1 60 series machine and was considering the CPAP.com branded light weight battery, this one as a matter of fact:
https://www.cpap.com/productpage/cpap.c ... cable.html
I couldn't afford to make this big of a mistake.
I must say I'm more than a little surprised by their attitude as you recount it.
I'm about to buy another back up battery for the PRS1 60 series machine and was considering the CPAP.com branded light weight battery, this one as a matter of fact:
https://www.cpap.com/productpage/cpap.c ... cable.html
I couldn't afford to make this big of a mistake.
I must say I'm more than a little surprised by their attitude as you recount it.
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: DreamWear Full Face CPAP Mask with Headgear (Small and Medium Frame Included) |
Additional Comments: Pressure 11.0 Min-->14.0 Max EPR 2 |
- The Latinist
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Re: Is CPAP.com really this awful/nasty?
You have given us a very general account of your problem from your point of view without any details. Without actual details of the battery's behavior and what you expect the battery's behavior to be, it is hard for us to judge whether CPAP.com is in the wrong here or you are being unreasonable.
_________________
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Additional Comments: APAP 12-16 cmH2O, EPR 1. Untreated AHI: 96; treated AHI 2.3. |
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Re: Is CPAP.com really this awful/nasty?
Removed
Last edited by ThisIsMyUserName on Mon Apr 28, 2014 5:50 pm, edited 2 times in total.
- chunkyfrog
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Re: Is CPAP.com really this awful/nasty?
Even the best rechargeable batteries can fail if allowed to sit for months without any activity.
--It is the nature of battery physics/chemistry.
If anyone has a better design, they will be millionaires.
--It is the nature of battery physics/chemistry.
If anyone has a better design, they will be millionaires.
_________________
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Additional Comments: Airsense 10 Autoset for Her |
Re: Is CPAP.com really this awful/nasty?
Some information missing here...when did you get the battery? How many times have you used it? Did you get it out every couple of months and top off the charge when you weren't using it?
I'm not questioning your experience, just trying to understand the big picture. These batteries do have a limited lifetime, and letting the charge go down as they just sit around is not advisable. I have a large Li-ion battery that I pull out every couple of months when I'm not using it to top off the charge...that's what the company that resells them from China (of course) tells you to do.
I've not experienced bad customer service from cpap.com, so I'm curious what happened here.
I'm not questioning your experience, just trying to understand the big picture. These batteries do have a limited lifetime, and letting the charge go down as they just sit around is not advisable. I have a large Li-ion battery that I pull out every couple of months when I'm not using it to top off the charge...that's what the company that resells them from China (of course) tells you to do.
I've not experienced bad customer service from cpap.com, so I'm curious what happened here.
_________________
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Mask: ResMed AirFit N30 Nasal CPAP Mask with Headgear |
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Re: Is CPAP.com really this awful/nasty?
Removed
Last edited by ThisIsMyUserName on Mon Apr 28, 2014 5:50 pm, edited 1 time in total.
- chunkyfrog
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Re: Is CPAP.com really this awful/nasty?
Try speaking to them directly, instead of trying to slander them.
They have been quite reasonable with me, and even accepted a return from me that they did not have to.
You have ignored requests for more information. Dish, already.
They have been quite reasonable with me, and even accepted a return from me that they did not have to.
You have ignored requests for more information. Dish, already.
_________________
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Additional Comments: Airsense 10 Autoset for Her |
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Re: Is CPAP.com really this awful/nasty?
Removed
Last edited by ThisIsMyUserName on Mon Apr 28, 2014 5:51 pm, edited 1 time in total.
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Re: Is CPAP.com really this awful/nasty?
Chunky, that's unfair. I've been answering questions as quick as I can, and I spoke to them at length today. I'm happy to resolve this with them, and happy to report when it's resolved. I'm upset, and accusing me of slander is unfair.
Re: Is CPAP.com really this awful/nasty?
I don't see any slander in the post.chunkyfrog wrote:Try speaking to them directly, instead of trying to slander them.
They have been quite reasonable with me, and even accepted a return from me that they did not have to.
You have ignored requests for more information. Dish, already.
Re-read the post. There is a description of this person talking to cpap.com
Re: Is CPAP.com really this awful/nasty?
Of course I agree. I would have ignored that comment if I were you.ThisIsMyUserName wrote:Chunky, that's unfair. I've been answering questions as quick as I can, and I spoke to them at length today. I'm happy to resolve this with them, and happy to report when it's resolved. I'm upset, and accusing me of slander is unfair.
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Re: Is CPAP.com really this awful/nasty?
Biker, thanks. The internet is a rough place.
- chunkyfrog
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Re: Is CPAP.com really this awful/nasty?
Just my response to your initial thread title--sorry if that was not your intent.
Edit--Since it worked 5 months ago, and holds a charge now--this is strange.
My battery needs refreshing since I let it set too long--my fault.
But yours must be a more reliable battery--supposedly.
Edit--Since it worked 5 months ago, and holds a charge now--this is strange.
My battery needs refreshing since I let it set too long--my fault.
But yours must be a more reliable battery--supposedly.
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Last edited by chunkyfrog on Mon Apr 28, 2014 4:48 pm, edited 1 time in total.
Re: Is CPAP.com really this awful/nasty?
I am glad I took the time to read this. I had no idea getting a battery backup is such a problem for cpap.
If my electric goes out I guess I will either just stay up or get into the car and drive until I find electric.
If my electric goes out I guess I will either just stay up or get into the car and drive until I find electric.
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Humidifier: DreamStation Heated Humidifier |
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