Your opinions please about my DME

[NeedHelp2]

I have been on APAP for 1 month now and during that time I would have said that I have the rare "good" DME. They gave me the S9 Autoset immediately upon telling them that is what I wanted. They have given me no trouble. They also let me try as many masks as I wanted during the first 30 days.

Now, I ordered and just received (in the mail) 2 new replacement cushions. One cushion smells of cigarette smoke and the other smells of disinfecting chemicals.

I have had great service until this from this DME. Otherwise, I would dump them quickly. Maybe I still should dump them. Thoughts?

[oak]

call and complain and demand that they send you replacements in sealed packaging.

[greatunclebill]

i would bring the cushions to the office and let the office manager have a chance at fixing the problem.

[NeedHelp2]

i would bring the cushions to the office and let the office manager have a chance at fixing the problem.

That is certainly the way to go for this particular order.

My concern is whether I need to find a different DME. There are many in my area.

[Julie]

If they fix the current problem with no attitude, wait and see what happens next time and then decide.

[Bill44133]

Sounds like they got the returns mixed in with the new stuff. Probably a human error. I would give them the chance to correct it.

[NeedHelp2]

If they fix the current problem with no attitude, wait and see what happens next time and then decide.

ok, this sounds good. Thanks for everyone's input. I am going to see if they fix this, and then give them another chance in the future.

[Sir NoddinOff]

Sounds like they got the returns mixed in with the new stuff. Probably a human error. I would give them the chance to correct it.

Yeah right, a human error. Or possibly human greed, a close cousin.

[caffeinatedcfo]

i would bring the cushions to the office and let the office manager have a chance at fixing the problem.

ditto

[robysue]

Agreeing with the others: I'd give the DME a chance to fix the problem. If they do it without any questions and without giving you any grief, consider it a (bad example) of human error.

[Thewino]

i would bring the cushions to the office and let the office manager have a chance at fixing the problem.

ditto

This sounds very reasonable and the course that I would take. The only difference is that I would ask them to add in the computer: "For resupplies, please send only new, manufacturer sealed equipment." It grosses me out to think that they sent used supplies. Yuck!

One would think this is a given but may help in this situation. If they again broke your trust, I, personally, would look for someone more reliable.

Thewino

[NeedHelp2]

i would bring the cushions to the office and let the office manager have a chance at fixing the problem.

ditto

This sounds very reasonable and the course that I would take. The only difference is that I would ask them to add in the computer: "For resupplies, please send only new, manufacturer sealed equipment." It grosses me out to think that they sent used supplies. Yuck!

One would think this is a given but may help in this situation. If they again broke your trust, I, personally, would look for someone more reliable.

Thewino

Thank you. Very good idea. Will do

[StuUnderPressure]

Ask the DME straight out if they DID in fact send you USED supplies.

If they did, and even if it was a "mistake", tell them very strongly that you do NOT expect that to ever happen again.

NO ifs, ands, or buts ! !

[NeedHelp2]

Ask the DME straight out if they DID in fact send you USED supplies.

If they did, and even if it was a "mistake", tell them very strongly that you do NOT expect that to ever happen again.

NO ifs, ands, or buts ! !

thank you. The mask cushions were just in a sandwich plastic baggy. Do the ResMed replacement cushions not come in manufacturer packaging? I am having a hard time believing that this was an accident.

[Pugsy]

The mask cushions were just in a sandwich plastic baggy. Do the ResMed replacement cushions not come in manufacturer packaging? I am having a hard time believing that this was an accident.

They come sealed in a manufacturer bag unless robbed from a package that contains a full mask setup.
Clearly stating manufacture name

Sealed in a baggie...no telling where that cushion had been or how long it had been out there.