My PUBLIC Apology to SNOREDOG !!

Slinky · Post by **Slinky** » Wed Jun 18, 2008 7:09 pm

Snoredog wrote:
one needs to eventually get over the tank as they stopped production of it over a year ago. The ones you see are what were left over in stock, but if you read the Respironics warranty you will find it is 24 months from the time it ships from the factory to the distributor, that is when the 24 month clock starts.

So if that happened 6 months ago, you only have a 18 month warranty, if 12 months ago only 12 months left. ...

Slinky wrote:Forgive me for doubting you, wise ole SnoreDog. But I have a hard time swallowing that the guarantee only applies to the DME suppliers - so - I've e-mailed Respironics to ask them. I'll post their reply when I receive it. Hopefully that will clarify the situation once and for all.

The prices are looking good right now for the pre-M series Bi-PAP and the guarantee issue will be the deciding factor whether I buy one or not. (Gotta do something w/the tax rebate from BushBaby). This is probably the only opportunity that I will have to be able to afford a backup and travel bi-level.

Forgive me for doubting you, SnoreDog!!! Here is the coy, non-answer I got from Respironics.

contactus@respironics.com wrote:Thank you for your inquiry. You must speak with the DME regarding the warranty status of the unit.
We apologize for your inconvenience.

Thanks you,
Respironics, Inc.

That pretty much decides it for me! I'll stick w/my Resmeds! Resmed has always been upfront, responsive and not at all coy w/me when I've contacted them. I'll just go w/o a backup/travel bi-level. Stuff Respironics and Philips!!!

I'm waiting until I cool down before I respond to this coy, non-answer.

Guest · Post by **Guest** » Wed Jun 18, 2008 7:27 pm

Slinky,

If you want to PM me your serial number of your Respironics machine I can check the status of the warranty in about 30 secs.

And yup Snoredog is right, the warranty starts when the machine ships from the factory.

AKCPAPGUY

Slinky · Post by **Slinky** » Wed Jun 18, 2008 7:51 pm

Bless you, AKCPAPGuy! However, I haven't bought one yet. The price looked pretty good at cpap.com when my "tax rebate" (bribe to vote Republican) from BushBaby came thru and I WAS GOING to buy the pre-M Series Bi-PAP Auto w/Bi-Flex as a backup and travel device for my new (25 Mar 2008) Resmed VPAP Auto.

Who knows? I "might" even have liked the pre-M Series better than my VPAP Auto. But - given Respironics' coy, non answer - STUFF IT! It really torqued my jaws!

I had liked my pre-M Series Auto w/C-Flex and only sold it to my son-in-law because I missed the EASY access to the data from my Resmed S8 Elite and an excellent buy on a lightly used Resmed S8 AutoSet Vantage (505 actual hours and COMPLETE) came my way.

Thank you again so much for the offer, AKCPAPGuy!!!

Guest · Post by **Guest** » Wed Jun 18, 2008 8:54 pm

Your welcome,

I knew you were a Resmeder, but I couldn't resist poking you with the Respironics stick!

Slinky · Post by **Slinky** » Wed Jun 18, 2008 8:57 pm

Ah, a man after my own heart!!

Goofproof · Post by **Goofproof** » Wed Jun 18, 2008 9:09 pm

Resmed, the other white meat, that leaves more used tanks, for the rest of us. My DME wanted me to bring my tank in to check it over. I told him he will never see it, and he hasn't.

Slinky, where I come from that's called trading down, and you didn't even get any Boot. At least it was a relative, you must like yours better than I do mine. Jim

Slinky · Post by **Slinky** » Wed Jun 18, 2008 9:42 pm

To each his own, GoofProof. You are right, I DO like my Resmeds. And so far the company (Resmed) has been good to deal with and quite straight forward in their replies to my questions.

ozij · Post by **ozij** » Wed Jun 18, 2008 9:45 pm

I hope your emailed reply to Respironics said:

Apology not accepted. I will buy a Resmed.

O.

Slinky · Post by **Slinky** » Wed Jun 18, 2008 9:49 pm

I don't dare respond to them until I cool down a bit, Ozij. No sense in making an a$$ of myself. Right now I couldn't reply so tersely or succinctly as you've suggested. I LIKE your suggested response tho, but for now that would just be a warm-up for the rest of my opinion. I couldn't stop there.

ozij · Post by **ozij** » Wed Jun 18, 2008 9:57 pm

Oh, I know what you mean.
When I'm fuming it helps me to sit down and write (and rant) the letter that won't be sent.
It helps me cool down - and then, I do the pruning.

And if I'm extraodinarily angry, I use the thesaurus to find as many synomyms as possible for the rant. That makes it real fun. By the time I've finished I'm smiling.

O.

Slinky · Post by **Slinky** » Wed Jun 18, 2008 10:02 pm

Oh yeah, O! I've typed up some real scorchers then tossed them in the trash and started on a new one until I either cool down and can write a diplomatic response that won't embarrass me down the road, or come to the conclusion a response isn't even warranted or as you say, get out the thesaurus and end up having FUN and a good laugh.

Snoredog · Post by **Snoredog** » Wed Jun 18, 2008 10:43 pm

LOL appology for what?

boy when you finally pass on and leave us for a better place, you better NOT leave your epitaph empty or blank cause if they ask me for it.... it might end up sayings something like:

why did she leave us?

....cause she got tired of being wrong all the time...

LOL

Slinky · Post by **Slinky** » Wed Jun 18, 2008 11:07 pm

And the bird to you, you ole fart!

jules · Post by **jules** » Thu Jun 19, 2008 12:36 am

Slinky wrote: And the bird to you, you ole fart!

and this was supposed to be an apology?

Maybe I better sleep on this one.

wildmt · Post by **wildmt** » Thu Jun 19, 2008 8:29 am

Now, now - cool off. I'm dicusted with Phillips too ' cause my new Norelco shaver doesn't cut like my old one. The result of outsoursing American ingenuity for corporate gain.