Resmed Recall Replacment

Slinky · Post by **Slinky** » Wed May 09, 2007 3:58 pm

I had called my xPAP DME supplier about my recalled Resmed S8 AutoSet Vantage I had privately purchased used w/505 hours on it. The first time they didn't even know about the Recall yet. My second call they told me I would have to deal directly w/Resmed since I hadn't gotten the Vantage from them.

I had then called my 02 DME supplier and was told that they weren'at aware of the Recall yet either and hadn't ever placed any Vantages, BUT if I would call Resmed and find out the procedure they would be willing to handle the replacement for me or at least they would help in any way they could.

I called Resmed and explained the situation. They verified the serial number and said that any DME supplier should replace it for me and gave me a "reference number" should I have any problems. I explained what my xPAP DME supplier of my Elite had told me and they then put me on a conference call to find other suppliers in my area. I explained that my 02 DME supplier had said they would assist in any way they could. My 02 DME is on their list and so they told me to just contact them and tell them all they had to do was add my Vantage's serial number to their Requisition List and if I had any further problems to call them back.

I called my 02 DME and gave them the serial number and by this time they were up to snuff on the Recall and in the process of replacing machines. They said they would call me as soon as the replacement Vantage came in (they've never placed a Vantage). What a refreshing change this DME is compared to the DME who supplied my Resmed S8 Elite!!!!

dsm · Post by **dsm** » Wed May 09, 2007 9:49 pm

Slinky,

The reason they have to go through this rigamarole is because by law only a qualified Dr or RT can set the pressure. Part of the recall nightmare for Resmed is having to cope with that aspect of the law, even here in Australia.

When I got my 2 replacements - the RT read the existing machines & then set the pressure based on what he got from them.

I was hoping I'd get something better than the Escapes but nup they replaced them with a 'Limited Edition' machine called an S8 'Liteweight'. I wondered if they had introduced this machine (being a 'Limited Edition') just to replace returned Escapes ?.

Also, I now have a S8 Vantage as well - bought it from someone who posted an entry here. And, whats more I got for the same nice price you paid for yours - it is a later model so doesn't qualify for a warranty but it is technically still within its original warranty period (2006-08 to 2008-08).

It was complete with H/H new hose, carry bag etc:. It is with friends in Seattle who will try out the EPR (they both have S8s I bough on their behalf - they too will get replacements ).

I'll get it to play with in a week or two.

Glad you are getting yours in order. The nice part is when they hand you a brand new 2-year warranty.

DSM

guest222 · Post by **guest222** » Wed May 09, 2007 10:36 pm

limited edition is just for Australia and New Zealand region... it was around before the recall

rested gal · Post by **rested gal** » Wed May 09, 2007 11:26 pm

Mike2000, aka MichaelNd, aka Guest222....how's your thesis going?

viewtopic.php?t=19208

guest222 · Post by **guest222** » Wed May 09, 2007 11:37 pm

I'm neither but it appears we use the same IP address...
just browsing the forum...

dsm · Post by **dsm** » Wed May 09, 2007 11:57 pm

At a guess, you are probably coming via Australia & use Telstra bigpond & if so then several people from Oz can look like one to snoopers doing trace scans from the US.

I believe this has caused confusion for some people in the past.

DSM

blarg · Post by **blarg** » Thu May 10, 2007 3:56 am

That's why I just don't guest post. In fact I wish they'd just disable guest posting.

dsm · Post by **dsm** » Thu May 10, 2007 4:43 am

blarg wrote:That's why I just don't guest post. In fact I wish they'd just disable guest posting.

But, Blarg, there are some regulars that appeared to be guilty of using Guest as a shield for posting rather unpleasant responses to others.

That largely went away after we convinced cpaptalk to identify who guests were. You were possibly not here when it was happening but think of the worst you have seen & imagine how much fun that would be when the perps could hide. We lost a lot of good people who just would not put up with it.

I guess I am saying that you don't know what you might get here if we reverted.

DSM

dieselgal · Post by **dieselgal** » Thu May 10, 2007 5:46 am

dsm wrote:
blarg wrote:That's why I just don't guest post. In fact I wish they'd just disable guest posting.
But, Blarg, there are some regulars that appeared to be guilty of using Guest as a shield for posting rather unpleasant responses to others.

DSM

How can that be? If I accidently post without signing in it also says that I have posted before as dieselgal underneath the word guest. That is why I don't go back and say oops that was me. The only way I could go on as an unknown guest would be if I used an anonymous computer, right? (Not that I am planning a personal attack, just curious. )

bdp522 · Post by **bdp522** » Thu May 10, 2007 6:08 am

Dieselgal, yes that is correct now. But it used to only show the poster as
GUEST, it didn't have the "also posted as" part. So if you didn't sign in noone knew who you were. Johnny has since changed the guest posts to include the "also posted as" part and things have calmed down alot.

Brenda

DreamStalker · Post by **DreamStalker** » Thu May 10, 2007 6:41 am

bdp522 wrote:Dieselgal, yes that is correct now. But it used to only show the poster as
GUEST, it didn't have the "also posted as" part. So if you didn't sign in noone knew who you were. Johnny has since changed the guest posts to include the "also posted as" part and things have calmed down alot.

Brenda

I suppose that is relative. I was here before the change in Guest policy and I have not noticed a difference in "calmness".

In previous debates on this I have not had an opinion one way or the other but now that I have been visiting here on a daily basis for about 10 months, I feel Guest posting serves no benefit to the forum or new PAP users. Guest posting does not offer anymore anonymity than a registered member. My observation has been that most Guest postings are either SPAM or someone instigating debate (not that debate is bad) rather than asking for help.

Furthermore, if a new PAP user does post in need of help .... how does Guest posting help? They cannot PM members and members cannot PM them back for more details ... and Guests are unable to fill out their profiles which requires that more posts be generated to pull information out of the new PAP user and more posts for the new PAP user to have to wade through. I just do not see the benefit of allowing Guest posting ... so please feel free to try and change my mind

billbolton · Post by **billbolton** » Thu May 10, 2007 7:29 am

dsm wrote:I was hoping I'd get something better than the Escapes but nup they replaced them with a 'Limited Edition' machine called an S8 'Liteweight'. I wondered if they had introduced this machine (being a 'Limited Edition') just to replace returned Escapes ?.

My S8, bought brand new in 2005, was a Lightweight A/NZ Limited Edition (or something like that) so the answer is probably..... no!

Cheers,

Bill

Slinky · Post by **Slinky** » Thu May 10, 2007 12:56 pm

Yeah, but ... I "like" the Guest posting identity "also posted as" 'cause on accountta for some reason cpaptalk.com doesn't always recognize me and I don't always notice when it didn't so don't sign in. I have no strong feelings on whether Guests are allowed or not, but since they are and since I have this occasional recognition problem I'm glad Johnny initiated the "also posted as".

The thing that really impressed me, Doug, was Resmed was concerned about my being on 02 and insisted they would overnight a Vantage to my DME if I would prefer not to go back on my Elite. I just saw no need for all that extra trouble. I just wanted to know how to go about getting it properly replaced. Plus it gave me some pleasure to have the opportunity to let Resmed know how poor the Elite DME supplier was. I'm always glad to have the opportunity to diss them! And it gave me a chance to give my 02 DME a "pat on the back" which they so richly deserve. And I welcome that opportunity too. Give as good as you get. Turnabout is fair play and all that.

Mike2000 · Post by **Mike2000** » Thu May 10, 2007 6:38 pm

Hey, I'm Mike2000 not that other person, what is going on here? (I am with Bigpond too btw).

I don't like the idea that someone else can post and it can be mistaken for me.

Guest · Post by **Guest** » Thu May 10, 2007 8:55 pm

Mike2000 wrote:Hey, I'm Mike2000 not that other person, what is going on here? (I am with Bigpond too btw).

I don't like the idea that someone else can post and it can be mistaken for me.

Which capital city area are you in ?.

Also, the purpose of the tracing was to eliminate a problem that plagued the forum in 2005 & 2006.

The tracing can get problematic if someone uses a dial-in account and gets allocated a temp ip added, then coincidentally after logging off someone unrelated logs in & gets that same ip address then access the same forum. That can happen (as we have seen).

Then there is those folk on cable or adsl who get granted an 'ip lease' (usually lasts about a week) then after that they lose the ip addr they had under that 'lease' & get another 'lease' for another week.

In general the scheme works well but does have its flaws. The best thing when you are being incorrectly identified, is to contact the forum admin & point it out - they are (I am sure) every bit as interested in understanding how traces can be wrong. In my own case, it has always been very accurate in identifing me & I use at least 6 different computers on 2 different networks depending on where I am (telstra bigpond & Hutchinson '3').

DSM

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