Encore Pro Missing Data

Bregory · Post by **Bregory** » Sun Dec 17, 2006 9:55 am

I'm not sure if this is a normal bug in Encore Pro but for the last two nights there has been no Sleep Therapy Daily Details. It is really strange because all the averages and hours of sleep for those nights are there, just no detailed daily information.

It kind of sucks because I think last night was one of the worst nights I've had with respect to leaks and waking up etc. I was looking forward to having the information to see what happened but ofcourse its not there

Anyone experience this before? Have I messed something up?

SelfSeeker · Post by **SelfSeeker** » Sun Dec 17, 2006 10:11 am

Bregory,

I doubt it was anything you did.

There are many topics started about the M series respironics machines (Not only the APAPA but Pro as well) not recording Saturday night data.

I have found some success with deleting data on Saturdays, most times havng less then 7 sessions on the card helps. But not always.

I have also noticed that the machine misses complinance data. I have always been compliant with more the 4 hours, but sometimes it does not show up.

Write to Respironics and complain. I have not gotten anywhere yet, but I figure the more people that tell them they may do something about it.

Slinky · Post by **Slinky** » Sun Dec 17, 2006 11:24 am

Is this problem confined to the M series or does it also happen w/the RemStar Auto w/C-Flex?

I'm currently using a loaner RemStar Auto w/C-Flex (unfortunately w/o a humidifier) and tho I desperately need a humidifier w/it (one is on the way) I like it well enough I've been seriously considering watching for a good used RemStar Auto w/C-Flex for sale to buy as a back-up - or quite possibly as my regular PAP w/the S8 Elite as a back-up.

cflame1 · Post by **cflame1** » Sun Dec 17, 2006 11:39 am

I never had it happen on any of the classic Remstar's that I've used.

elliejose · Post by **elliejose** » Sun Dec 17, 2006 12:06 pm

Well, it had not happened to me until now. I have the Bipap auto, M series. And ended up 2 nights in a row, with no data. Very aggravating, to say the least.

Catnapper · Post by **Catnapper** » Sun Dec 17, 2006 1:25 pm

I have the M series auto. The Smart Card takes a break every now and then for me, most often on the weekend, but the last time during the week. Usually it is for 2 days. Once I erased the card by mistake, and that seemed to get it to work for almost 2 weeks before it skipped again. I have written to Respironics, but no answer so far.

It seems like the secret might be to erase it, so you don't miss the details, but then you start all over with no previous data. I think I will try that soon.

I would like to have the answer also if someone knows the magic fix.

Much nicer when things work correctly. This is just one more of the many little bumps along the road to REM.

Catnapper

CollegeGirl · Post by **CollegeGirl** » Sun Dec 17, 2006 4:09 pm

Slinky, I have the classic "tank" and have never lost a day.

HTH.

Bregory · Post by **Bregory** » Sun Dec 17, 2006 5:19 pm

Well I feel much better that it just isn't me experiencing this. So if its 2 days without data and then data again I can look forward to looking through it tomorrow I suppose.

The only bad thing about it, is since I got this machine on Nov 10 I have had two bad nights with non responsive apneas and a much higher than normal AHI (usually 2 to 3 last night was 8 ). The first night I hadn't recieved the software yet so I have no idea what happened during the night other than it was bad and ofcourse last night with the software and reader there was no data recorded.

Talk about my luck huh, looking at data when everything is rosy doesn't do you much good to figure out the tough nights. But we'll see what happens in the future.

Hambone · Post by **Hambone** » Sun Dec 17, 2006 6:11 pm

My "Tank" misses Data all the time, usually towards the end of the week.

My problem is I download the card weekly but I usually sleep in broken segments so the card writes two sessions per day for six days and then stumbles, and I get no data or just a little data...for a day or two... weird

Sometimes I go for almost two weeks before it misses a day or two.

Its not just you.....

Slinky · Post by **Slinky** » Sun Dec 17, 2006 7:30 pm

Thank you, CollegeGirl.

Hambone just may have hit the nail on the head. I also tend to sleep in "segments", with an hour or more in between fairly often. Sometimes several hours. And maybe, for those who use their PAP when they take an afternoon nap and then again when they go to bed for the night, that might also incur this "burp" in data. You think???

Alisha · Post by **Alisha** » Sun Dec 17, 2006 7:32 pm

I've been using my autopap since December 1, but didn't install the software until today. I was only able to pull up detailed data for Dec 11 through 16th although the general data included Dec 1 through Dec 16.

I was able to pull up some more detail from James Skinner's Analyzer, e.g., 90% pressure and average pressure, total time in Apnea, max, 90%, average leak LPM as well as how many seconds/minutes of large leak(s), and variable breathing for Dec 1 through 10--data I couldn't find on Encore Pro.

If you haven't and decide to download his Analyzer, you'll find more and perhaps all of your missing detail since it's probably a later data than mine.

A question for all of you pros: Will I need to be sure I download at least once a week to keep from losing detail? I don't want to lose any more because for several months at least I want detail, detail!

I already have more energy on the auto and want to really fine-tune my treatment till I feel like I'm getting the best treatment possible. I want to do everything I can to feel as good as I can. I'm keeping a daily record of any medications I take and anything else that might influence the way I feel or the way I sleep.

Thanks and Merry Christmas to all!

Slinky · Post by **Slinky** » Sun Dec 17, 2006 7:50 pm

Well, I've had a Resmed S8 Elite since 09 Oct 06 and the AutoScan 5.7 software since 14 Oct 06.

During that time I lost one entire day's data, 18 Nov 06, and I have NO idea why. Two days I failed to check my Efficacy Data before noon and so also wasn't able to pick that data up as at noon it goes into the averages and the daily data is no longer available. Plus three different days the Elite has cheated me out of about 2 hours of sleep w/the Elite each day.

The 13th thru the 15th of Dec I was switched over to a loaner RemStar Auto w/C-Flex w/NO humidifier. Last night I switched back to my Elite until I get a humidifier to use w/this RemStar Auto.

I have the Encore Pro software on the way and it should arrive shortly for this RemStar Auto. I don't know how long it is going to take the card reader to get here.

Alisha · Post by **Alisha** » Sun Dec 17, 2006 8:08 pm

Slinky, occassionally my sleep is in two segments, too. I just went back and checked the dates it gave me detailed reports; one of those was a two-segment night with about an hour in-between and it gave me plenty of detail for that night.

Could missing detail have anything to do with the time we set Encore Pro for our nights to begin. After I got mine installed today, I changed the >4 hours to >2 (the lowest it would set) and I changed the night to begin from 12 to 10. I usually go to bed later than 10, but I didn't want to leave it starting at 12.

I made these changes while the Smart Card was still in the USB, hoping it would reset the Smart Card. The detail does show the apap starting before 12 on some of the nights. Can anyone tell me if I did the right thing?

I'll probably have many questions, but I know you are a bunch of kind and patient folks and you are much appreciated!

Slinky · Post by **Slinky** » Sun Dec 17, 2006 9:42 pm

Well, "my" PAP is a Resmed S8 Elite. This RemStar Auto w/C-Flex is a loaner and I don't have the software and reader for it - yet.

But w/the Elite that >4 hours is "just" an option to easily prove compliance to the sleep lab/DME for insurance purposes. Insurances generally won't pay for PAP Tx if the patient doesn't use it faithfully at least 4 hours a night. My Elite keeps data on days (nights) I've used it less than 4 hours and, in fact, records how many days (nights) used more than 4 hours, days (nights)used less than 4 hours and days (nights) not used at all. It totals up the entire number of days since the start of usage, and the % of days (nights) used more than 4 hours.

For instance: my current data

Days used >4 hours = 57
Days used <4 hours = 8
Days non-used = 4 (includes 3 nights on loaner & 18 Nov data lost)
Total days = 69
% used >4 hours = 82.6%

Its that last figure, the % of total days used >4 hours that the DME/sleep lab NEEDS and WANTS for insurance purposes. In fact, that is ALL too many DMEs/sleep labs ARE interested in. That to them is the CRITICAL data.

If the Respironics work the same way, ha!, all you've done is messed up the DME and made their life a shade more difficult. They just have to re-adjust the >2 you set back to the >4 and the software re-computes the figures so its no big deal. Just a slight inconvenience for them. (Assuming they even bother to notice).

Slinky · Post by **Slinky** » Sun Dec 17, 2006 9:54 pm

My understanding is that the "days" for these babies run from noon to noon. So any sleep (nap) after noon is just included in that afternoon's night. Any nap taken BEFORE noon is included in the previous night's data.

What "is" confusing to me is why these companies insist on a 5 day week! Everyone else is on a 7 day week so what IS their reasoning??? Duh. Can anyone explain that?????

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Encore Pro Missing Data

Encore Pro Missing Data

missing data