Respironics smartcard software glitch.

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travismcgee
Posts: 93
Joined: Mon Jan 07, 2008 7:28 am
Location: minnesota

Respironics smartcard software glitch.

Post by travismcgee » Thu Feb 11, 2010 4:46 pm

Okay I had to reformat my hard drive and I had the Respironics (Encore Reader not Pro) software installed on my machine before. I have tried to reinstall it and I keep getting the following error message; " Could not find Encore Pro application. This installation requires Encore Pro 1.3 or greater." I have tried installing it on my laptop, running same OS XP, and the same error message appears. I don't remember having this problem when I installed it the first time. Anybody have a similar experience with this software and if so do you have a fix? Thanks.

Travis
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at or repair."

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jules
Posts: 3304
Joined: Mon Nov 27, 2006 10:51 pm

Re: Respironics smartcard software glitch.

Post by jules » Thu Feb 11, 2010 4:52 pm

I think that error is about the smartcard driver - the driver should be on the CD that viewer is on. There was a thread about this a couple days ago - see if it helps

viewtopic.php?p=449280#p449280