Respironics nightmare

[Goofproof]

Actually with the rust on my 1978 Fairmont, the 16 inch rims might work. Jim

[OldLincoln]

Thank you Johnny, not only for helping the new and confused, but primarily for the compatibility listing. I consider myself fairly able to navigate the waters, but on many occasions have spent more than a couple hours crawling all over the internet (including Respironics and CPAP.com) trying to be sure a product is compatible. It is seldom clear unless you are buying them both at the same time from the same seller.

[jnk]

I have found cpap.com's 1-800 number very helpful when I wasn't sure about compatibility.

[slacker361]

Well that just proved to me that cpap.com is a good company...they went the extra mile. and kept their customer happy , plus they were able to see fault in their own website, most people cant see fault of their own.......I will stick with cpap.com as long as they keep this attitude

[Jeeper]

I have bought may items from cpap.com over the last four years. I have nothing but praise for their service. I use the helpline and "ask a question" when I have a question about an item. They have always been great when answering my questions.

Recently I ordered three cushions for my activa mask and was surprised when I opened the package to find only two. After counting and rechecking the packaging the third cushion wasn't in the package. I called cpap.com and was greeted by a person who accepted my word that I was shorted a cushion and immediately shipped it to me.

I have bought from other online vendors who shipped generic mask parts when the original factory pictures and product numbers were used in the online ad. No mention in the ad regarding the parts being anything but genuine factory parts. Their prices were even what I would consider a fair price for factory parts but not generic ones.

Keep up the good work cpap.com!

Jeeper

[anotherRandy]

Kudos to Johnny!

I've had a couple of similar experiences that may or may not be relevant.

Experience #1.

Went to a boat parts website. Looked up "boat part X." The site told me that it fit "ABC widgets." Based on that information, I placed a call and ordered it. Upon receipt, it didn't fit. I called the company and they said, "Oh, that only fits "Generation 1 ABC widgets" you should have asked first." It took me several run-arounds to get someone to understand my point that I placed the order, BASED ON THE INFO THEY PROVIDED ON THEIR WEBSITE!

In my case, their information (or lack thereof) caused me to order the wrong part. Eventually, they agreed to accept the wrong part and ship me the correct one. The correct one was less $$ and they even refunded my return shipping costs. What I find interesting, however, is that they never updated their website with the correct information.

Experience #2. Looked on a website for info about a show at a local restaurant/bar. Home page showed the act, the date and said, "Admission $5." At the door, we were told admission was $20. I brought this to the manager's attention and he went and looked it up and came back to say that he checked their site and it said, "$15/$20 at the door." He did agree to admit us for $10/each. Rather than causing a scene, we agreed, but I couldn't enjoy the show since I was now fearing I was losing my sight, mind or both.

I went home, checked the home page, and sure enough, it still read, "Admission $5." I sent the link to the manager via email and received a very apologetic response. Turns out there was another page with details about each show where the higher prices were listed, but he admitted the home page did say $5. He offered a complimentary future admission to us with his apology.

My point here is that on-line vendors (or thise who use the internet to promote their goods/services) have the responsibility to check, double check and recheck the information they post. Of course, humans make errors. When a vendor's error is discovered, a saavy vendor will NEVER BLAME THE CUSTOMER if he/she really wants to stay in business. The expanded ability for a scorned customer to communicate his/her experience to the world means that many potential customers may be lost.

Johnny is one of the smart ones. He recognized the situation, stepped up and did the right thing. He and cpap.com have my highest admiration and respect.

[pogertt]

Moments ago I spoke with Adrian at cpap.com
I have received instructions on how to return the incorrect humidifier.
I also ordered the correct humidifier for my machine.

I intend to continue to do business with cpap.com
The prices are very competitive, and after making good on an unfortunate set of circumstances, I feel they are a firm that has earned my continued loyalty.

I recently ordered a replacment Comfort Classic mask and headgear from Aurora Visiting Nurse Association. With previous orders my insurance deductable was already meet, and the billing went to the insurance carrier, I being unaware of the expense as they were not providing that info on my EOB as it was covered at 100%.
They charged me $167.89 for this equipment.
The VNA is no longer going to receive such an excess profit at my expense.

The same unit here is listed as MSRP of $79......get price code by chat.

Next set of events have been documented in this forum.

Early today I did a google search on the humidifier part number.

In my google search box I entered 1005792 the model number of the humidifier in question.

Results 1 - 10 of about 6,050 for 1005792

I started following the links.

http://www.cpapusa.com/item.php?productcode=1005792
"Designed to be Integrated to any of the REMstar machines and BiPAP Pro 2 and Auto
models."

http://www.vitalitymedical.com/Product/ ... 05792.html
No description at a ll.

http://www.cpapsupplyusa.com/Respironic ... 05792.aspx
"The new Respironics Integrated Heated Humidifier works with all Remstar CPAP machines."

http://www.prn-medical.com/index.php?ma ... ucts_id=32
"The REMstar® Heated Humidifier is designed as an integrated addition to our REMstar® family"

http://www.my-healthandsafety.com/my-be ... chines.htm
"Can be used with all CPA and BiPAP units exc ept the REMstar Lite"

https://www.homecare-supplies.com/Respi ... 005792.htm
No description at all.

http://www.cpapplus.com/CPAP_Humidifier ... /Remstar_H umidifier.html
"Please note that this unit is to be used with specific Respironics CPAP machines only ."

http://www.greatmedicalsupplies.com/sup ... supplies~r emstar-heater-humidifier-1005792.htm
"We hope that this Remstar Heater Humidifier made by Respironics is what you were looking for."




Looking as several of these pages, there is a striking similarity in the araingment of the very similar statments. This leads me to believe tha t there was a common source for the discriptions. Maybe some of them were clones of previous listings like what some vendors will do on E-bay by copying some one elses listing, change the font and sell a similar item.

cpap.com may or may not know where their information came from. If it was given to them by Respironics, cpap.com should take this thread back to them and inquire as to an adjustment to cpap.com's account over this.

I will contact the other vendors listed in my search that have similar vauge discriptions and make them aware of this technicallity.
I will also enquire of the 2 who got it right and DID list the exception as to weather they were victem to similar circumstance as mine.

To those who posted that I was trying to "work the system" or that I should take responsibility for making a bad choice, would you have headed your own advice and took the loss and went quietly away had this happened to you?

THANKS to cpap.com for doing right by me.

Pogertt

P.S. I found the spell checker, so all the eagle eyed perfect grammer and spelling hawks won't have ammunition to take further pot shots at me.

[nobody]

Johnny is being a great merchant for giving you a full refund.

It's also a smart business decision. "Goodwill" in things like great customer relations and word of mouth can really account for a lot in a business and will be worth more in the long run than $150 in the short run.

[WarDog]

I just wanted to interject and say that the service I recieved at CPAP.com was superb.

I love my ZzzPap.

[Guest]

half of those wacky websites you list are advertsising products that have been discontinued 2 years ago! Your best bet is your local authorized DME who can not only provide you with a hands-on demo, but also do any required servicing or immediate replacement.

[Wulfman]

half of those wacky websites you list are advertsising products that have been discontinued 2 years ago! Your best bet is your local authorized DME who can not only provide you with a hands-on demo, but also do any required servicing or immediate replacement.

So......what are you saying?.......that we should purchase new machines every two years from local brick & mortar DMEs (for three times the cost) because they can't keep or get spare parts for machines that are still running longer than that?
I find it comforting that there are still parts available for older machines that are good, serviceable units that are still blowing air like they were intended to do.
"Do required servicing"? What the Hell is THAT? What servicing is "required" to these machines (when they're running properly)? And, when they're NOT running properly, it's a foregone conclusion that the machines have to be sent back to the factories for "servicing" (repair). Please give me a link to the FULL-SERVICE DMEs in the United States.....for ANY of these different brands of machines.
It's no wonder you hide behind anonymity.


Den

[roster]

............Your best bet is your local authorized DME who can not only provide you with a hands-on demo, but also do any required servicing or immediate replacement.

Such a statement is likely to spawn another tirade of posts from knowledgeable members reciting horror stories about their former brick-and-mortar DMEs.

[jnk]

half of those wacky websites you list are advertsising products that have been discontinued 2 years ago! Your best bet is your local authorized DME who can not only provide you with a hands-on demo, but also do any required servicing or immediate replacement.

Half of those wacky local brick-and-mortar DMEs that guest mentioned are carrying overpriced inferior products that they still haven't been able to figure out for years! So, actually, your best bet is your friendly, price-matching, authorized Web site, cpap.com, who will not only give you a machine at the best price but also provide you any humidifiers, masks, hoses, filters, and other related cpap accessories at rock-bottom prices, delivered right to your door!

So go to your local DME. Let them demonstrate their products. Try on masks. Test accessories. Then say, "no thank you," and order from the people you know you can trust, as demonstrated so well in this thread, cpap.com--and do so from the comfort of your own home, where your products will arrive in a few short days!

jeff (in no way affiliated with cpap.com, other than using the board they host, this one, and making all my future purchases from them)

[pogertt]

Wulfman...........What is your phobia with "Guest" replys? Twice now you have acused people you have criticized as ?hiding" as guests.

The guests are hiding under your bed, and when you go to sleep, they are going to come out and say things you dont like to you.

Sleep tight and dont let the guest bugs bite.

[Goofproof]

Wulfman...........What is your phobia with "Guest" replys? Twice now you have acused people you have criticized as ?hiding" as guests.

The guests are hiding under your bed, and when you go to sleep, they are going to come out and say things you dont like to you.

Sleep tight and dont let the guest bugs bite.

Read and Learn, Most "Guests" aren't really "Guests" at all, some are Spamming DME's or DME want to be's, that want to advertize they bussinesses but not want to pay for their own advertizing. Around here we call a Spade a Spade. If it walks like a Duck and Quacks like a Duck, get out the bread it's feeding time, and most likely a Duck.

The difference between nubies, regulars and guests, is the regulars don't want the nubies to fall for the guests, false smoke blowing and lies, as actually being fact. We are here to help and spread the truth about Sleep Apnea, not the self serving lies. Jim