Pulse-Oxy meter
This is really unbelievable! I ordered 1/16 at the $375 price and they charged my credit card pronto. I emailed after 4 or 5 days and got a stock reply to wait 7-10 days. So last Friday I called and when they looked up my order #, they transferred me to Julie's phone after telling me she was out until Mondy. I emailed her and have not gotten a reply to either my phone call or email.
Their customer service is horrendous! I think it's the worst I've seen yet.
I will never do business with them again and would never recommend them. I would prefer to pay the full price than deal with this company.
Mindy
Their customer service is horrendous! I think it's the worst I've seen yet.
I will never do business with them again and would never recommend them. I would prefer to pay the full price than deal with this company.
Mindy
_________________
| Mask: Swift™ FX Bella Nasal Pillow CPAP Mask with Headgears |
| Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
| Additional Comments: Pressure 7-11. Padacheek |
"Life isn't about waiting for the storm to pass, it's about learning how to dance in the rain."
--- Author unknown
--- Author unknown
I've had some correspondence with Julie, who apparently is the customer service person for oxymeters. Here it is:
------------------------Monday 2/4, 5:46pm-------------------------------
Dear Ms. Schaffer,
On 1/17/2008, your company charged my credit card $373.75 for order number 42600 for the following item: SPO Medical PulseOx 7500F Wrist Recording System Full Set #7500F SKU: 504-005
About a week later, you were kind enough to return my call when I requested information about the shipping status and tracking number. You said "this is a different kind of business model" than consumer-oriented online sites, such as Amazon.com. You also said that you did not have any information on the shipping status, though you guessed that the item would be delivered to me soon. I teach in the College of Business at UNLV, and it is hard for me to imagine a business model in which the shipping department does not keep track of the dates it ships orders, or is not willing to share this information with other departments.
Contrary to your best guess, my item was not delivered in the days following our conversation. I have called your company five times requesting information. Every single time, the person who answers the phone transfers me to someone else, who transfers me either to your voice mail, or Wes Nicholson's voice mail, and neither of you have returned my calls.
You have had my $373 for 2 1/2 weeks. I do not have my item.
I would certainly understand and accept if there were some unavoidable delay with your suppliers.
What I don't understand or accept is your failure to communicate with me. I have only been asking you when you shipped my item and what is the tracking number. You have told me that you do not have this information. Then why does your operator continue to connect me to your voice mail, when you cannot answer my question? Why doesn't your operator connect me with the department that actually ships the items?
Your website says you participate in the Better Business Bureau's Online Reliability program. This means that you have agreed to address complaints consumers file through the Better Business Bureau. It also means that the BBB will drop you if the number of complaints is high.
I do not wish to file a complaint. I regret that I even have to mention it to get your attention. I only want you to tell me when you shipped or will ship my item, and to give me the tracking number as soon as it is available. You cannot think I am being unreasonable. Wouldn't you do the same, if you were the consumer who placed the order?
Sincerely yours,
Ron
Med1Online Customer ID: 143803
------------------------Monday 2/4, 6:15pm-------------------------------
Ron
First please accept my apology that we have not shipped and that we have not responded in an appropriate manner or at all.
I have been out of the office a few days over that last few weeks dealing with my gravely ill mother. While this is not a suitable reason for us as a company to not reply to you it is why I have not been in better contact with you personally.
We have sought a direct relation with SPO as opposed to their master distributor in the states. We hoped that to be a quicker process than it has been. We placed an order today from our previous supplier so we can satify the outstanding orders that we have. I anticipate those being delivered to us this week and then turned around immediately. I will verify the shipping to us and let you know with better estimation when we will get your unit to you.
Again, my apology.
Is this satisfactory?
Julie Schaffer
------------------------Monday 2/4, 6:45pm-------------------------------
Thanks for your quick reply.
I am very sorry to hear about your mother. That is far more important than my order. I wish you and her the best.
That said, you are correct, it is your company's responsibility to make someone available to assist your customers while you are away from your office.
I will be satisfied if you or someone at your company informs me when you expect to be able to ship my order to me, and, when you do ship, to kindly give me the tracking number.
In a related matter: If this is something you can control, I would be grateful if you could ship my order using UPS or FedEx rather than DHL. If not, I understand, though I am sometimes nervous about DHL.
Best regards,
Ron
------------------------Monday 2/4, 7:53pm-------------------------------
Thank you for your reply as well.
I will inquire about using fedex in your case. We use DHL as our record with them is much more favorable with reliability, accountability.
I will be in the office without interruption as far as I can see.
I will get tracking info to you as soon as it ships. I will keep you aprised as we progress.
Thanks for your thoughtful communication and for the opportunity to make this right.
------------------------------------------------------------------------------
Last week, I'd also left voice messages for Julie, and when I didn't hear back from her, with her supervisor Wes Nicholson. Wes returned my call on Tuesday. (I was out, he left a voice mail.) He apologized for their lack of communication, and he seemed to be sincere.
Julie's emails seem, to me, to be sincere.
So, in regards to my problem with them, I'm more understanding, less critical, and no longer worried that they took my money and forgot about me.
However, some of you have a bigger problem with them which they haven't made right. If they said they would sell this item for $250, you ordered it, and they took your money, it is their moral and ethical obligation to fulfill this order. It is irrelevant that they made an error in pricing, that they fired the employee who made the error, and that they are taking a (for them) small loss. They took your money and your order, that's what matters, and now they need to fulfill the order and ship you the unit. The fact that they are asking you for more money now (paying an extra $125 for $375 total) is ridiculous.
But I hope the above emails from Julie Schafer and the sincere call I got from Wes Nicholson means that they have some reasonable people who will do the right thing.
If not, the Better Business Bureau and everyone on every CPAP forum needs to hear about them.
Good luck to the rest of you, and keep us posted on your progress.
Ron
------------------------Monday 2/4, 5:46pm-------------------------------
Dear Ms. Schaffer,
On 1/17/2008, your company charged my credit card $373.75 for order number 42600 for the following item: SPO Medical PulseOx 7500F Wrist Recording System Full Set #7500F SKU: 504-005
About a week later, you were kind enough to return my call when I requested information about the shipping status and tracking number. You said "this is a different kind of business model" than consumer-oriented online sites, such as Amazon.com. You also said that you did not have any information on the shipping status, though you guessed that the item would be delivered to me soon. I teach in the College of Business at UNLV, and it is hard for me to imagine a business model in which the shipping department does not keep track of the dates it ships orders, or is not willing to share this information with other departments.
Contrary to your best guess, my item was not delivered in the days following our conversation. I have called your company five times requesting information. Every single time, the person who answers the phone transfers me to someone else, who transfers me either to your voice mail, or Wes Nicholson's voice mail, and neither of you have returned my calls.
You have had my $373 for 2 1/2 weeks. I do not have my item.
I would certainly understand and accept if there were some unavoidable delay with your suppliers.
What I don't understand or accept is your failure to communicate with me. I have only been asking you when you shipped my item and what is the tracking number. You have told me that you do not have this information. Then why does your operator continue to connect me to your voice mail, when you cannot answer my question? Why doesn't your operator connect me with the department that actually ships the items?
Your website says you participate in the Better Business Bureau's Online Reliability program. This means that you have agreed to address complaints consumers file through the Better Business Bureau. It also means that the BBB will drop you if the number of complaints is high.
I do not wish to file a complaint. I regret that I even have to mention it to get your attention. I only want you to tell me when you shipped or will ship my item, and to give me the tracking number as soon as it is available. You cannot think I am being unreasonable. Wouldn't you do the same, if you were the consumer who placed the order?
Sincerely yours,
Ron
Med1Online Customer ID: 143803
------------------------Monday 2/4, 6:15pm-------------------------------
Ron
First please accept my apology that we have not shipped and that we have not responded in an appropriate manner or at all.
I have been out of the office a few days over that last few weeks dealing with my gravely ill mother. While this is not a suitable reason for us as a company to not reply to you it is why I have not been in better contact with you personally.
We have sought a direct relation with SPO as opposed to their master distributor in the states. We hoped that to be a quicker process than it has been. We placed an order today from our previous supplier so we can satify the outstanding orders that we have. I anticipate those being delivered to us this week and then turned around immediately. I will verify the shipping to us and let you know with better estimation when we will get your unit to you.
Again, my apology.
Is this satisfactory?
Julie Schaffer
------------------------Monday 2/4, 6:45pm-------------------------------
Thanks for your quick reply.
I am very sorry to hear about your mother. That is far more important than my order. I wish you and her the best.
That said, you are correct, it is your company's responsibility to make someone available to assist your customers while you are away from your office.
I will be satisfied if you or someone at your company informs me when you expect to be able to ship my order to me, and, when you do ship, to kindly give me the tracking number.
In a related matter: If this is something you can control, I would be grateful if you could ship my order using UPS or FedEx rather than DHL. If not, I understand, though I am sometimes nervous about DHL.
Best regards,
Ron
------------------------Monday 2/4, 7:53pm-------------------------------
Thank you for your reply as well.
I will inquire about using fedex in your case. We use DHL as our record with them is much more favorable with reliability, accountability.
I will be in the office without interruption as far as I can see.
I will get tracking info to you as soon as it ships. I will keep you aprised as we progress.
Thanks for your thoughtful communication and for the opportunity to make this right.
------------------------------------------------------------------------------
Last week, I'd also left voice messages for Julie, and when I didn't hear back from her, with her supervisor Wes Nicholson. Wes returned my call on Tuesday. (I was out, he left a voice mail.) He apologized for their lack of communication, and he seemed to be sincere.
Julie's emails seem, to me, to be sincere.
So, in regards to my problem with them, I'm more understanding, less critical, and no longer worried that they took my money and forgot about me.
However, some of you have a bigger problem with them which they haven't made right. If they said they would sell this item for $250, you ordered it, and they took your money, it is their moral and ethical obligation to fulfill this order. It is irrelevant that they made an error in pricing, that they fired the employee who made the error, and that they are taking a (for them) small loss. They took your money and your order, that's what matters, and now they need to fulfill the order and ship you the unit. The fact that they are asking you for more money now (paying an extra $125 for $375 total) is ridiculous.
But I hope the above emails from Julie Schafer and the sincere call I got from Wes Nicholson means that they have some reasonable people who will do the right thing.
If not, the Better Business Bureau and everyone on every CPAP forum needs to hear about them.
Good luck to the rest of you, and keep us posted on your progress.
Ron
_________________
| Machine: AirSense 10 AutoSet with Heated Humidifer + P10 Nasal Pillow Mask Bundle |
| Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
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Arizona-Willie
- Posts: 703
- Joined: Sun Jul 02, 2006 2:27 pm
- Location: Mesa AZ
DHL
I sure hope they don't ship DHL.
That has to be the worst company in the entire world.
Stuff shipped to Phoenix just goes to their warehouse, then items small enough to be sent through the mail they turn over to the Post Office to be delivered and it takes another 3 days.
They don't seem to deliver to residences unless the item is too big to be mailed.
May save them money running their trucks and drivers around town but it sure makes for slow delivery.
Tiger Direct, a big computer online company, has banned them. Many other companies have too.
That has to be the worst company in the entire world.
Stuff shipped to Phoenix just goes to their warehouse, then items small enough to be sent through the mail they turn over to the Post Office to be delivered and it takes another 3 days.
They don't seem to deliver to residences unless the item is too big to be mailed.
May save them money running their trucks and drivers around town but it sure makes for slow delivery.
Tiger Direct, a big computer online company, has banned them. Many other companies have too.
_________________
| Mask: Quattro™ FX Full Face CPAP Mask with Headgear |
| Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
| Additional Comments: Sleepyhead ver 1.0.0 Beta 2 |
I can't speak for this dealer but I can say that I have dealt directly w/SPO Medical and they don't monkey around, when they say an item will be shipped it IS shipped and FAST. I had to have the early SP0 7500 replaced and I had the replacement in NO time at all. So if this dealer has placed an order from SPO Medical I SERIOUSLY doubt that any delay will be caused by SPO.
_________________
| Mask: Quattro™ FX Full Face CPAP Mask with Headgear |
| Additional Comments: PR SystemOne BPAP Auto w/Bi-Flex & Humidifier - EncorePro 2.2 Software - Contec CMS-50D+ Oximeter - Respironics EverFlo Q Concentrator |
Women are Angels. And when someone breaks our wings, we simply continue to fly.....on a broomstick. We are flexible like that.
My computer says I need to upgrade my brain to be compatible with its new software.
My computer says I need to upgrade my brain to be compatible with its new software.
model cms 50-e oximeter
how about the link to the one I found
would that do an overnight check of o2 levels?
has anybody used it?
would that do an overnight check of o2 levels?
has anybody used it?
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SluggoBear
- Posts: 3
- Joined: Wed Feb 06, 2008 5:15 pm
Re: another meter from different supplier $250
I saw this too. Has anyone tried it out yet?packer wrote:I am interested in getting one of these also-
$250 is possible I suppose
http://www.semedicalsupply.com/cms-50e.htm
is this a good one - a CMS 50 E??
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Pirateghost
- Posts: 80
- Joined: Tue Jun 26, 2007 6:49 pm
- Location: TN
Now the question is - where can I get my hands on a copy of that software. I'll bet the cable is any standard cable.RipVW wrote:Is the only difference between these two SP7500 models (the $500 and $250 one) that the pricey one includes the software and cable?
"You are getting sleepy . . ."
_________________
| Machine | |
 |
Nope. Its not. Cable has to fit into the SPO 7500.
_________________
| Mask: Quattro™ FX Full Face CPAP Mask with Headgear |
| Additional Comments: PR SystemOne BPAP Auto w/Bi-Flex & Humidifier - EncorePro 2.2 Software - Contec CMS-50D+ Oximeter - Respironics EverFlo Q Concentrator |
Women are Angels. And when someone breaks our wings, we simply continue to fly.....on a broomstick. We are flexible like that.
My computer says I need to upgrade my brain to be compatible with its new software.
My computer says I need to upgrade my brain to be compatible with its new software.
The cable is not standard, but it's probably obtainable. Maybe a call to SPO for a replacement cable . . .
Or, maybe something like this would have a match--
http://www.thenerds.net/EMERGE_TECH.3_U ... RGE%20TECH
Or, maybe something like this would have a match--
http://www.thenerds.net/EMERGE_TECH.3_U ... RGE%20TECH
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Pirateghost
- Posts: 80
- Joined: Tue Jun 26, 2007 6:49 pm
- Location: TN
Hi everyone, have been watching this site since the Dr. told me either I listen to her or die !!! anyway I have learned so much from everyone here and will tell my story and ask for your help when needed later. I wanted to buy a pulse ox and missed the mistake made by Med1online. Anyway I was watching the price at Turner Medical for the SPO 7500 and this morning the website showed buy a SPO 7500 kit with software and get a free SPO 5500 for $499.00. http://www.turnermedical.com/SPO_PulseO ... imeter.htm
I called and talked to a gentleman named Zack, he said they were in stock and when we made the deal the price was $425.00.
I questioned him about that and he said the internet price was wrong. As we talked on the phone, the e-mailed receipt came in and in about 2 hrs I got an e-mail from UPS with the tracking number and the arrival date. I'll let you know when the package arrives next Wednesday.
I'm in CO. the company is in CT. By the way I did talk to Julie at Med1online and she seemed very sincere, she said things are really a mess there. Thank you
I called and talked to a gentleman named Zack, he said they were in stock and when we made the deal the price was $425.00.
I questioned him about that and he said the internet price was wrong. As we talked on the phone, the e-mailed receipt came in and in about 2 hrs I got an e-mail from UPS with the tracking number and the arrival date. I'll let you know when the package arrives next Wednesday.
I'm in CO. the company is in CT. By the way I did talk to Julie at Med1online and she seemed very sincere, she said things are really a mess there. Thank you
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Guest
Turner Medical provided me a link to purchase the 7500 for $399 (Free SPO 5500) not included. I purchased it on Tuesday and and received it on Wednesday (I live in Rhode Island - 1 day via UPS ground). I was told the $399 price is web only (can only order online - no phone orders). They gave me the price because I bought 2 other oximeters for my family (Medair Oxycheck & Nonin 9550). I asked if I could pass the link along and they (Steve?) said yes as long as the order is placed online so here it is!!
http://www.turnermedical.com/discounts/ ... 00_399.htm
http://www.turnermedical.com/discounts/ ... 00_399.htm