Do you have the clinical/provider manual or just the normal user manual?
In the clinical/provider manual should be instructions for getting the secret handshake to where you can change some settings.
If you don't have that manual you can request it here and bet it via email as an attachment.
https://www.apneaboard.com/adjust-cpap- ... tup-manual
Now I am not totally familiar with all the settings available to change within the clinical setup menu but I know some of them have to be done by some sort of "Care Coordinator" for the settings to stick.
One that I know of is Auto on...there are probably others. The "care coordinator" is probably going to be the DME or place you got the machine from.
I haven't looked real closely at the manual...but you might start there.
If you can't change anything and there is no longer a secret handshake to get to the clinical setup menu....another reason why I wouldn't have this machine.
I may have to RISE but I refuse to SHINE.