Props to CPAP.com

I just wanted to post Props to CPAP.com, our host site.

I ordered a new mask a little while ago (a Wisp, hoping I can get off the FFM while on ASV, we'll see!) and per tracking the item should have arrived a week ago. I contacted CPAP.com via thier helpful online chat and the customer rep researched my problem and identified that the mask succesfully went out to the local post office. So I checked at the post office over the last week, and finally the PostMaster admitted that they lost the package. I reported this yesterday to the helpful folks at CPAP.com and they are sending me a new mask, this time via FedEx, free of charge. I hope our wonderful (cough, cough) postal system eventually finds the first mask so I can send it back to the fine folks at CPAP, but I wanted to highlight thier exception customer service. Thank you!

Mask2sleep wrote:I hope our wonderful (cough, cough) postal system eventually finds the first mask

It's amazingly rare that the USPS loses something. I wonder how much longer we'll be able to keep the USPS as an institution as more and more correspondence goes digital.

DreamDiver wrote:

Mask2sleep wrote:I hope our wonderful (cough, cough) postal system eventually finds the first mask

It's amazingly rare that the USPS loses something. I wonder how much longer we'll be able to keep the USPS as an institution as more and more correspondence goes digital.

Rare? No. My postie leaves me a card, says that a package was left at my apartment office... and they took it back to the post office! Has happened a few times now. The first couple of times they didn't find the packages for 3 months.

cflame1 wrote:Rare? No. ... The first couple of times they didn't find the packages for 3 months.

I've had similar instances with regards to invoice payments that should have gotten to me, but never did. The post office can't blame the neighbors because it all goes to a postbox in the local post office. It's embarrassing to have to ask a client to resubmit a check that never arrived. Our county mail hub has closed. Now all mail is first sent to a hub south of Atlanta, then shuttled back here for delivery. Tell me that's efficient. I suspect we may be saying the same thing. As employee numbers dwindle, capacity dwindles, and as capacity dwindles, employees dwindle until the system collapses. It will be a sad day when we can no longer send a birthday card or a letter to friends and family for less than fifty cents.

But CPAP.com is certainly awesome when it comes to solving delivery problems, as Mask2sleep points out.

Agreed about CPAP.com... not about the USPS.

I mailed a package to a lady in Calif. She won the bidding on an item I had on eBay. Unfortunately, she gave me the wrong zip code. It took an extra two days for her to receive the package. I was thankful that the package was tracked and ended up at the correct address despite the wrong zip code. Considering the volume of mail in the U.S., we have it pretty good here compared to some of the European countries from what I've heard.

CPAP.com, the best in my experience. Great service when things go as planned and even better service when things sometimes don't go as well. They walk the walk in my opinion. Their business model, at least as I have seen it, reminds me of a little book called "The Go-Giver" http://www.thegogiver.com/. When customers are truly valued and respected the results can be amazing. Certainly a different approach then the so often found 'use and abuse' - volume over satisfied customers business model.

I don't know what the answer is for the USPS . We still use them when we can and hope that they will somehow stay around in some capacity. Change is never easy, nor is finding a way to recreate yourself.