deltadave wrote:accurate wrote:Dave you are welcome to call 800-376-5660 and ask for Dennis Thorne.
Actually, all of my machines are already reflashed so I'm OK.
My point is that these are questions anybody wishing to use your service need to ask ol' irritable Dennis before they consider upgrade.
Also, don't forget (see above) that you can't flash a 1.xx machine with a 2.xx upgrade.
BTW, while 65 bucks might seem to be a fair price for this service (not necessarily for the upgrade, but adding the "computerized calibration" as well) what
exactly is contained in the "computerized calibration"? Do you use the factory program? If so, since that program halts at any test that fails, do you start charging for P&L if you have to start doing extra stuff? If so2, how does that work (do you call the customer and get prior authorization first?) and what is your labor rate and parts mark-up?
oxoxoxox
Dave,
I have been tied up for the past few weeks and so have been unable to respond sooner.
I'll address your post point by point:
Yes, we encourage prospective customers (particularly new customers) to have a
one on
one conversation with us and ask as many questions as they want so that they are comfortable and we fully understand the customer's expectations. In the case of cpap repair that is Dennis. If all your machines are reflashed and performing adequately, I'm guessing you won't need to talk to "ol' irritable Dennis".
FWIW, many of the private patients that own their own equipment and call Respironics are referred to Dennis Thorne by name. We are the largest Respironics and Invacare warranty repair center in the nation and Accurate Biomed is well respected by both companies as well as the HME industry as a whole.
I don't believe I stated that you could flash a 1.xx machine with a 2.xx upgrade.
We provide all information about the machine that the diagnostic programs we use provide and hold back nothing to the patients we serve. A patient will receive their equipment back in a condition that will meet and often exceed manufacturer specifications and will be set to the individual's cpap prescription. If there is a case where the equipment that is sent to us requires repair beyond our original estimate, we will perform the extra service at no charge.
Our typical labor rate varies between 65/hr to 95/hr depending on the type of equipment being repaired. As we repair over 35 thousand pieces of equipment per year including life support systems, liquid oxygen systems, home fill systems, and other equipment too numerous to list, you will need to be more specific as to which rate you are curious about. Our mark up on parts is proprietary information.
Thank you.
