Anyone else experiencing connection problems here on the forum

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
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Pugsy
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Re: Anyone else experiencing connection problems here on the forum

Post by Pugsy » Wed May 01, 2024 7:24 am

It's not fixed. I had that same message no less than a half a dozen times this morning within the 2 hours I have been online.
Sometimes it takes multiple times clicking on the "retry" to get it to finally load.

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vandownbytheriver
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Re: Anyone else experiencing connection problems here on the forum

Post by vandownbytheriver » Wed May 01, 2024 7:33 am

I've had it eat an entire post, crashing back to Board Index.

I've taken to copying my post to Clipboard before hitting Submit or Preview.

Is this not a sponsored platform? Are we red-headed stepchildren here? Time to complain to cpap dot com.

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vandownbytheriver
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Re: Anyone else experiencing connection problems here on the forum

Post by vandownbytheriver » Wed May 01, 2024 7:50 am

Addr: cpap@cpap.com
Subj: Problems with your sponsored forum cpaptalk

Hello. I'm a user of cpaptalk dot com... I understand you're a sponsor of the forum. I'm also a long-term customer of your company and a fellow Texan.

We're having problems with the server on the forum... sometimes it takes three tries to post a post or reply... sometimes it crashes and the reply is lost. Also the storage space for pictures is gone, we have to post links to pictures... this has been going on for a while, but the worst problem is the access problem.

I believe it reflects badly on your company to have this website forum not be well-kept and up-to-date. There is a vibrant and active community on there and I'd hate to see it wither due to neglect.

Is there anything we can do as users to help? Are funds running out? Should we start taking donations?

Thanks for your time.
__
Yours under pressure,
xxxxx

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Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
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Pugsy
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Re: Anyone else experiencing connection problems here on the forum

Post by Pugsy » Wed May 01, 2024 7:55 am

vandownbytheriver wrote:
Wed May 01, 2024 7:33 am
Time to complain to cpap dot com.

That's already been done. More than once.
The owners are working on it or rather escalated the problem to whomever does their IT.

I mentioned this earlier in this thread. Did you miss it?

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.

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Miss Emerita
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Re: Anyone else experiencing connection problems here on the forum

Post by Miss Emerita » Thu May 02, 2024 11:05 am

Just for the record: I was locked out again this a.m.

My biggest worry is that we are discouraging people from getting advice here as they confront the connection difficulties and the attachment difficulties. Pugsy, I'm sure you're concerned about this too and doing your utmost to get the changes we need. Let us know if there's anything the rest of us can do to help.
Oscar software is available at https://www.sleepfiles.com/OSCAR/

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Miss Emerita
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Re: Anyone else experiencing connection problems here on the forum

Post by Miss Emerita » Thu May 02, 2024 11:06 am

And locked out again trying to post the previous message....
Oscar software is available at https://www.sleepfiles.com/OSCAR/

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Pugsy
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Re: Anyone else experiencing connection problems here on the forum

Post by Pugsy » Thu May 02, 2024 11:19 am

It's not fixed.
I have seen the same message (I posted a screen shot of it above) no less than a half a dozen times already this morning.

Last night was so bad I couldn't get online for about an hour and I thought maybe they were working on it....so I went to bed with my fingers crossed last night.....no luck.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.

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Pugsy
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Re: Anyone else experiencing connection problems here on the forum

Post by Pugsy » Wed May 15, 2024 8:41 pm

Over a dozen of the error message already happening.
Yesterday well over 100.
Sometimes slow to load and sometimes not so slow.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.

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vandownbytheriver
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Re: Anyone else experiencing connection problems here on the forum

Post by vandownbytheriver » Wed May 15, 2024 9:08 pm

We had this problem with my company's sales/support website... the hosting company told us 'you just need to buy more bandwidth'. I told them I wanted a complete report on site traffic for the last month, our customers were not able to access our site to buy or download.

Upshot was they found some offshore bots scraping our site like 8000 hits/day... we had them block this. Ended up finding some more offenders and blocking them... also throttling normal users to 10 requests per minute, that's reasonable I think. Site really jumps to it now, we did not have to pony up any more money. Just had to hold their feet to the fire... we really were considering changing hosting companies.

Second attempt... I'm pretty good at saving my post before hitting Send now, forum's just eating them now. Ludicrous.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Mask: Fisher & Paykel Vitera Full Face Mask with Headgear (S, M, or L Cushion)
Additional Comments: I use O2Ring, Oscar, SleepHQ, and Cover Roll Stretch mouth tape.

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chunkyfrog
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Re: Anyone else experiencing connection problems here on the forum

Post by chunkyfrog » Thu May 16, 2024 8:19 am

You folks have way more patience than I.
The problem is nearly a month old, and no solution?
Is the sponsor too busy--or circling the drain?
Pity.

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Dog Slobber
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Re: Anyone else experiencing connection problems here on the forum

Post by Dog Slobber » Thu May 16, 2024 8:30 am

The root cause of the forum problems is because CPAP.com and the Goodmans have become absentee landlords.

Whenever there are technical issues, it takes weeks just to get their attention (if at all). Then weeks for them to escalate it to their technical team (if at all). Then weeks to address (if at all).

This is unfair to pugsy and all members who spend time volunteering, writing posts to help others just to have a post lost upon clicking submit.

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Miss Emerita
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Re: Anyone else experiencing connection problems here on the forum

Post by Miss Emerita » Mon May 20, 2024 10:43 am

Just now:


Secure Connection Failed

An error occurred during a connection to www.cpaptalk.com.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Learn more…
Oscar software is available at https://www.sleepfiles.com/OSCAR/


lonigan
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Re: Anyone else experiencing connection problems here on the forum

Post by lonigan » Mon May 20, 2024 11:26 am

Miss Emerita wrote:
Mon May 20, 2024 10:45 am
And some documentation here:

viewtopic/t188341/Uncle.html
that would be me.

a couple sentences to vent frustration goes through fine but 4-5 paragraphs to introduce myself (newbie) and ask for assistance has never gone though - even immediately before that post and reply.

I get this error message:

Access denied
Error 15
www.cpaptalk.com
2024-05-20 16:11:26 UTC
What happened?
This request was blocked by our security service
Your IP:
Proxy IP:
Incident ID: 6526000060088246637-273591736465228177

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Miss Emerita
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Re: Anyone else experiencing connection problems here on the forum

Post by Miss Emerita » Mon May 20, 2024 10:48 pm

Just got three network connection lost messages in a row.
Oscar software is available at https://www.sleepfiles.com/OSCAR/