Phillips / Philips recall..website links so you can check your machine yourself & some additional information

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
User avatar
Pugsy
Posts: 59032
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Phillips / Philips recall..website links so you can check your machine yourself & some additional information

Post by Pugsy » Thu Jun 17, 2021 4:08 pm

Sticky..Website link to plug in serial number to see if your machine is affected.
Sticky only....no need for discussion. Just putting this out in front because even though it's mentioned multiple times in the big thread...people aren't reading it.

First link...you choose if you are a DME or patient...then you choose country.
Right now it's for Canada and the USA only. Other countries to be added shortly it says.

https://www.philipssrcupdate.expertinquiry.com/

Please note to make sure that you have the blower serial number and not the humidifier serial number.
Make sure you have the entire serial number as shown on the machine without any typos....exactly as seen on the sticker.

You can check your machine yourself....no need to ask your doctor or DME to do it.

I don't know about what happens after you "check unit"....... I can't proceed because I don't have any Respironics machines now.

I have heard that sometimes it seems hung up or slow...expect that and be patient. Remember there are likely a whole bunch of other people using the link to check their machines.

Someone has reported that the links above do not work for them...not sure why but I just checked and the first link still works for me...but the second link loads but shows me nothing.

Also a new phone number to call...not sure if it is on the above websites or not but here it is. phone # 877-907-7508 -- PR RECALL HOTLINE
Mask: Bleep no headgear mask.. https://bleepsleep.com/
Machine: AirCurve 10 VAuto

I may have to RISE but I refuse to SHINE.

User avatar
Pugsy
Posts: 59032
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: Sticky #2 about the Phillips recall....website links so you can check your machine yourself

Post by Pugsy » Sat Jun 26, 2021 9:06 am

Some additional information if concerned.
Bewarned...it is likely to scare the bejesus out of some people.

what doctors are being told
https://www.philips.com/c-dam/b2bhc/mas ... viders.pdf

https://www.youtube.com/watch?v=kFxtA3y1ucQ
Mask: Bleep no headgear mask.. https://bleepsleep.com/
Machine: AirCurve 10 VAuto

I may have to RISE but I refuse to SHINE.

User avatar
Pugsy
Posts: 59032
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: Sticky #2 Phillips recall....website links so you can check your machine yourself & some additional information

Post by Pugsy » Fri Jul 09, 2021 5:15 am

Another link to recall/FSN website in case the above doesn't work.
I have had a few people tell me my links don't work for them. They still work for me...but here's another link.
https://www.philipssrcupdate.expertinqu ... /?ulang=en
Mask: Bleep no headgear mask.. https://bleepsleep.com/
Machine: AirCurve 10 VAuto

I may have to RISE but I refuse to SHINE.

User avatar
Pugsy
Posts: 59032
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: Sticky:Phillips / Philips recall..website links so you can check your machine yourself & some additional information

Post by Pugsy » Mon Aug 16, 2021 8:29 am

another link with some official Philips additional documentation about thoughts on using inline bacterial filters as a work around.

https://www.philips.com/c-dam/b2bhc/mas ... NTQwOC42MA..

Short version...they don't recommend it.
Mask: Bleep no headgear mask.. https://bleepsleep.com/
Machine: AirCurve 10 VAuto

I may have to RISE but I refuse to SHINE.

Locked