Bad Advice or Myths About CPAP

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
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b360155
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Re: Bad Advice or Myths About CPAP

Post by b360155 » Thu Dec 01, 2011 9:33 pm

My DME told me, "You get one free mask exchange n the first 30 days" Others in the forum say they've exchanged masks multiple times. The manufacturers allow multiple exchanges as long as the DME fills out the required paperwork.

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chunkyfrog
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Re: Bad Advice or Myths About CPAP

Post by chunkyfrog » Thu Dec 01, 2011 10:30 pm

"We have to code the full face cushion as a full face mask without headgear; otherwise we'd be losing money."
I actually have that saved in an email--I really ought to forward it someone besides insurance-but who?

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archangle
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Re: Bad Advice or Myths About CPAP

Post by archangle » Fri Dec 02, 2011 1:36 am

b360155 wrote:My DME told me, "You get one free mask exchange n the first 30 days" Others in the forum say they've exchanged masks multiple times. The manufacturers allow multiple exchanges as long as the DME fills out the required paperwork.
Not necessarily true. Someone posted the policy for one manufacturer from the manufacturer's web site. It stated one mask exchange paid for by the manufacturer.

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b360155
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Re: Bad Advice or Myths About CPAP

Post by b360155 » Fri Dec 02, 2011 8:20 am

archangle wrote:
b360155 wrote:My DME told me, "You get one free mask exchange n the first 30 days" Others in the forum say they've exchanged masks multiple times. The manufacturers allow multiple exchanges as long as the DME fills out the required paperwork.
Not necessarily true. Someone posted the policy for one manufacturer from the manufacturer's web site. It stated one mask exchange paid for by the manufacturer.
Hmmmmm, do you recall if that manufacturer was Resmed by any chance?

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Mask: Quattro™ FX Full Face CPAP Mask with Headgear
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control
Additional Comments: Using ResScan Version 3.16 Software and Sleepyhead 0.9.2
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