Encore Viewer not recognizing smart card

Previously have run EncoreViewer from Windows 98 computer. Have a new laptop, running Windows 7. Installed EncoreViewer. Program is setup and running. But, I cannot get SmartCard data imported. I tried both options for PCMCIA or USB. Copy SmartCard data button is gray, not blue so it must not be recognizing SD Card Reader. Any suggestions?

RachelM wrote:Previously have run EncoreViewer from Windows 98 computer. Have a new laptop, running Windows 7. Installed EncoreViewer. Program is setup and running. But, I cannot get SmartCard data imported. I tried both options for PCMCIA or USB. Copy SmartCard data button is gray, not blue so it must not be recognizing SD Card Reader. Any suggestions?

what version encore viewer? what cpap machine?

Smart cards require the DT3500 Infineer smart card reader. M series machines and older used smart cards.

The new PR S1 machines (as shown in your profile) do use the SD cards. These are not the same as smart cards.

Encore Viewer 1.0 will work with M series and older machines. It will NOT work with the new PR S1 machines.
Encore Viewer 2.0 is needed for the new machines. I see "download from device" prompt. I don't see "copy smart card" thing. So wondering what Viewer version you are trying to use?

OK. I do have an SD card, Encore Viewer 1.0, using Respironics System One APAP.

Have same machine, same software, same SD card as previously. Just can't get it to recognize SD card on new computer.

there have been problems with EV 2.0 on 64 bit systems - there are work arounds spelled out on some thread - you can search for them

as Pugsy said you need EV 2.0 for a system 1 machine - check which version you have again

I have a 32 bit OS. Checked and the version of Encore Viewer I previously used was 1.0.

my understanding is that encore viewer 2.0 is needed for the PRS1 machine

Jules is correct. You cannot use Encore Viewer 1.0 with the new PR System One machines. It won't ever read or find the SD card.

You need either to purchase Encore Viewer 2.0 or find Encore Pro 2.4xx or you can even use SleepyHead.
http://sourceforge.net/projects/sleepyhead/

Encore Pro is much more complicated to use than Encore Viewer though. I would suggest trying SleepyHead. Designed for the PR S1 machines and remarkably stable for still being under work. I use it just fine.

Sleepyhead works great for me.

I downloaded Sleepyhead and got it working. Reports are not as extensive as I would like but at least it gives me some tracking of therapy.

It was wonderfully easy to download and get working.