Contact Fisher & Paykel

I have been doing a search to contact F&P healthcare. Does anyone know how to contact them? I am loving the Sense Awake and thought that a firmware update would provide the EPR as well. I don't know if this is available or not. If it is I want it. If it isn't available I want to ask for it. I am sure it could be done. If my machine had that I think it would be the best on the market.

Here is the Contact Us page from their healthcare division site: http://www.fphcare.com/contact-us.html

Emilia wrote:Here is the Contact Us page from their healthcare division site: http://www.fphcare.com/contact-us.html

Thank you so much for the link. I spent so much time looking for that and google just let me down.

Stormy,

Tell us more about the Sense awake feature. When I heard about it I didn't think it sounded too good, because I feel like I'm suffocating at lower pressures when I'm awake. So I'm curious to know how it really works.

Janknitz wrote:Stormy,

Tell us more about the Sense awake feature. When I heard about it I didn't think it sounded too good, because I feel like I'm suffocating at lower pressures when I'm awake. So I'm curious to know how it really works.

My machine is set to auto so when the pressure goes up it can wake me up. With the Sense Awake it backs off the pressure so I don't wakeup.

Looks like narrowing the APAP range to 1 or 2 CM's +&- of your CPAP setting would do that. without the chance to fry your machine. Jim

I contacted them and asked for the EPR firmware update. I got a reply today. If anyone else is interested in this feature you might also want to contact them.


Jason Cunanan
Customer Care Specialist
Your suggestions actually goes straight to our headquarters in NZ where out engineers will take a look at it and take it into consideration when the next round of improvements occur. So any suggestions we receive from our users are greatly appreciated.

Fisher & Paykel Healthcare
15365 Barranca Pkwy.
Irvine, CA 92618
Email: JASON.CUNANAN@FPHCARE.COM
Phone (800) 792-3912 ext. 1392
Fax (949) 453-4095
Website: http://www.fphcare.com

Stormynights wrote:

Janknitz wrote:Stormy,

Tell us more about the Sense awake feature. When I heard about it I didn't think it sounded too good, because I feel like I'm suffocating at lower pressures when I'm awake. So I'm curious to know how it really works.

My machine is set to auto so when the pressure goes up it can wake me up. With the Sense Awake it backs off the pressure so I don't wakeup.

I may be wrong. but, I don't think you are correct. The 'sense awake' feature senses when you are awake and lowers the pressure until you fall back asleep at which time it gradually increases to the proper pressure.

LSAT wrote:I may be wrong. but, I don't think you are correct. The 'sense awake' feature senses when you are awake and lowers the pressure until you fall back asleep at which time it gradually increases to the proper pressure.

I have this machine. This is exactly what it does - Kim

It kicks in before you get fully awake to prevent you from getting fully awake. Mine kicks in on the average of 20 times per night according to my data but I don't wake up that many times.

SensAwake™ senses when a patient wakes and promptly lowers the pressure to aid the transition back to sleep. The result is a more personalized therapy during sleep and awake states.

I am going to correct myself. You are right and I am wrong. I copied this from F&P's description. I never realized that I was awake I guess. Anyway it works great for me. It sure beats rolling over and hitting the ramp button.