Got my machine...how about card reader/software?

cybergoon · Post by **cybergoon** » Thu Oct 13, 2005 11:50 am

I ordered one of these last night and I got an email stating that it had been shipped from their sales@2factors.com, but then I also got another email that it had been shipped from av8r@av8r.org. Strange.

Sleepless on LI · Post by **Sleepless on LI** » Thu Oct 13, 2005 12:22 pm

frostman wrote:well maybe we got another card reader comin

Hey, as long as there isn't another charge for one coming along with it. I personally don't need another. And I don't understand how they got my email address, either.

biggziff · Post by **biggziff** » Thu Oct 13, 2005 1:33 pm

frostman wrote:biggziff, did you get a card reader from 2factors??? I got a confirmation in my email for your reader

Ya, those bozos must have sent my confirmation to about 50 people!!!
I've been receiving emails all day asking why they got a confirmation on something they didn't order...

Maybe I'll get 50 of these??

Sleepless on LI · Post by **Sleepless on LI** » Thu Oct 13, 2005 2:04 pm

You know, now that I think about it, Ronco once sent me a thank you for my order a year later with an estimated arrival date. When I called them and said I hadn't ordered anything in about a year, they said it was a gliche in their computer system and to ignore it (with their apologies). Maybe this is one of those gliches, too.

Sleepless on LI · Post by **Sleepless on LI** » Fri Oct 14, 2005 4:49 am

THE ANSWER FROM 2FACTORS.COM (from an email I received from them this morning):

Dear All Members,

We are sorry that we make a mistake on our email system yesterday. A confirmation of shipment email is sent to all member from our system.

Member is not necessary to follow up with biggziff@hotmail.com or av8r@av8r.org for the shipment. We are sorry to any inconvenience caused. We apology to biggziff@hotmail.com and av8r@av8r.org for their trouble in their email systems.

On the other hand, our member database is not disclosed to third parties. The problem is occurred in our internal procedure only. New procedure is implemented to avoid the same mistake happen again.

Best Regards,

Two-Factor Authentification Solutions

frostman · Post by **frostman** » Fri Oct 14, 2005 7:02 am

They seem to be good folks, can't beat the price, lets cut em some slack, no harm done

Sleepless on LI · Post by **Sleepless on LI** » Fri Oct 14, 2005 7:10 am

frostman wrote:They seem to be good folks, can't beat the price, lets cut em some slack, no harm done

They are! Very reputable, easy to deal with, good communication skills. It's just like what I posted about what happened with Ronco a while back. As long as there was no harm done, all's well that ends well.

loonlvr · Post by **loonlvr** » Fri Oct 14, 2005 8:21 am

You will get another e-mail from them-they accidentally sent one to everyone. So don't expect another reader.

biggziff · Post by **biggziff** » Fri Oct 14, 2005 8:27 am

Here's what I got from them today. As I expected, they sent my confirmation to their newsletter list. While I agree that it's ok to make mistakes, sending email as if it were sent from a domain that I own is a *HUGE* no-no in the IT world. It's actually breaking the law (not to mention the SMTP RFC) The "contractor" that they use for email has their server mis-configured and should be held accountable.

Any way...

<SNIP>
Hi Ziff,
I am sorry for the trouble. It is our mistake.

Our staff send out confirmation from our "News Letter" section. And it is wrongly reverse the sender and receiver. So that you become the person to confirm the shipment.

As discussed with our IT contractor, they said that there is no method to stop this way in internet. (I mean, acting like someone to send email).
In this moment, we will have the following action.
(1) we changed existing procedure to avoid the same typing mistake occur again.
(2) Apologetic letter will be sent out to all member to clarify the situation.

I am sorry about it again.

Best Regards,

Two-Factors
</SNIP>

So there ya go...mystery officially solved...back to sleep!!

DaveMunson · Post by **DaveMunson** » Fri Oct 14, 2005 6:34 pm

Ok. I am in on the me-too. Ready for another e-mail?

With the reader, what next? Software to download?

WAFlowers · Post by **WAFlowers** » Fri Oct 14, 2005 7:31 pm

Sleepless on LI wrote:On the other hand, our member database is not disclosed to third parties. The problem is occurred in our internal procedure only. New procedure is implemented to avoid the same mistake happen again.

Oh, goodie. Instead of getting a repeat that you now will understand as a mistake, they'll make a different mistake next time that you aren't expecting. .

Mask	Humidifier

Additional Comments: SleepyHead, ResScan 3.16, ClimatelLne Tube, Hosehuggie in Plaid (it's so cool)

Got my machine...how about card reader/software?

Reply from sales@2factor.com