Elite II not tracking usage data

I totally hijacked FatiguedMe's thread on the board with my tale of woe regarding buying a used machine on cpapauction.com. Sorry for redirecting your thread, FatiguedMe!

The other thread I linked contains the background, but in a nutshell I ended up with a used Elite II. I strongly suspect that the seller has since bailed out (for the reasons already covered in the other thread) and that I am "stuck" with it, so I decided to take a closer look at the unit.

I got it all cleaned up and hooked it up to ResScan. I noticed that all of the Usage and Efficacy data was zeroed out, but figured that the seller did that prior to the sale and I then put in my settings. However, this morning after my trial run all of the Usage and Efficacy data is still all zeroes, both on the LCD and in ResScan.

Am I missing a setting that would cause the unit to not store any data at all? The blower hours, date and clock all change, and my settings are saving to the unit and incrementing as they should.

If there is not a setting for this, is there a total/global/everything reset to factory that might do the trick? The Reset to Factory Defaults in the menuing seemed to not even change the pressures, date or time so I suspect that this did not clear everything. I am kind of hoping that there is a power on + keypress and hold type master reset like many other electronic devices have.

If the unit sounds like it needs service (serial number 200810xxxxxx) do I just call ResMed and see if they will take a look under warranty? Will my DME assist with ResMed on my behalf even if they did not sell me the unit?

I've done a bunch of searching and cannot turn up any sort of "scorched earth" master reset, outside from the Reset to Factory Defaults in the menu system.

I have to say that I am a little surprised since I know that that reset does not reset time, date, language or the communications rate in the unit so it would not surprised me if it left other items in a non factory state.

I still may give a power on + button hold series a try, but with 5 buttons that leaves a lot of combinations.

I still have to guess that something else is physically wrong with the unit in the first place since it won't increment usage hours or track any data.

On the status of the auction itself, still no word from the seller, but I logged my emails from last week and today into the PayPal dispute. I gave him 24 more hours before I request a full refund and escalate the dispute to PayPal. That whole process will take up to 30 days, so in the mean time I have a unit that
1. ins't what I bid on and won.
2. is not in the condition advertised.
3. is non functional without me providing a power cord.
4. appears to be malfunctioning even with a ResMed power cord.

Llama,

It should show data esp if accessed thru ResScan (ps how are you doing that access ? - from datacard or via a serial cable ?)

Am sure you know that the data on the LCD gets reset at noon.

Otherwise, there may be a problem. Resetting to factory defaults should do just that. I can't recall if Date & Time get changed as I know that some machines maintain a universal time & adjust from it to match the local zone. Just can't recall how Elite handles time.

At worst the internal lithium battery may be dead or below min voltage (but these usually last for 10+ years).

Good luck

DSM

dsm wrote:It should show data esp if accessed thru ResScan (ps how are you doing that access ? - from datacard or via a serial cable ?)

Using the ResMed USB cable (skipping the datacard altogether) porting into ResScan. Setup and cable working fine for my other machines, both full data and compliance data (I have 4 units at my disposal besides the new one). The LCD still showed zeroes across the board right when I woke up at 5:30.

Once I get the deal with the seller resolved one way or the other I guess I can pop over to my DME and see what they have to say about sending off a unit for warranty repair that they did not sell.

Still no usage data this morning, so I will call my local DME to see if they will send it off to ResMed for repair.

I've still not heard back from the seller so I am kind of torn. Should I get the Elite II fixed under warranty and then keep it as a backup or try to get my money back and just keep the Escape I have as a backup already?

Theoretically, any local DME provider who handles Resmed xPAPs "should" handle any warranty problems whether you bought from them or not. HOWEVER, in "real life", rots o ruck. It may be necessary to go thru Resmed who will most likely direct you to a second party such as SteriCycle to handle the warranty.

Erase data, does just that, it erases ONLY usage and efficacy data, it does NOT erase any settings NOR does it erase total hours since the unit was first turned on. As I remember it, resetting to factory defaults, has nothing to do w/the efficacy and usage data.

I'd try my local DME provider to see if they will handle warranty issues w/this Elite and if not quit wasting time and contact Resmed. Maybe your local DME provider will at least run thru the "button sequences" for you to check out this device's data storage.

The two times I bought xPAPs at auction I specifically asked for the Serial Number(s) and Usage hours amongst other things. You can then check on the unit via serial number. I was recently interested in an item for my neighbor who doesn't have 'puter access and the seller is playing coy answering my questions so we've opted to pass on that item. Playing dumb when you tell them where to look for what is a HUGE WARNING SIGN!

Slinky wrote:I'd try my local DME provider to see if they will handle warranty issues w/this Elite and if not quit wasting time and contact Resmed.

Thanks, I will give both a call later today. I am not certain that my otherwise wonderful DME (no, seriously) is feeling too helpful. I mentioned that I might be needing their assistance earlier this week while my wife was getting her VPAP and the lady seemed to indicate that they wouldn't do it unless it was my primary machine. I am guessing that this would "force" them to give me a loaner and thus make it billable, whereas if it is a backup they don't get anything out of the deal (nor should it cost them anything).

When my S8 AutoSet Vantage I'd bought online was subject to the Recall, a sleep professional provided me a letter from Resmed to their "dealers", i.e. our providers, etc. and Resmed paid them all pretty handsomely to handle the Recall whether they were the ones who provided the device or not. I would think that most likely the providers are reimbursed by Resmed for handling warranty work regardless whether we bought from that provider or not.

My wife spoke to my local DME and they said that they would handle my return, but that it would cost me money for the repairs (??) and they would have to rent me a loaner for $50 a month during the 2 weeks to 2 months it would take to repair it. I got in touch with ResMed directly and they told me that the machine I purchased used was acquired through Apria and I should contact their nearest office (over 1 hour away) to see if they would handle my warranty request.

Man, I love ResMed's boxes, but their 2 year warranty it pretty much a sham when their dealers won't do it unless they got a slice of the original action and the manufacturer does not want owners to interface directly with them.

On the auction front, the seller assures me that this was all a big misunderstanding and that he would send me the missing cord and he's really sorry about listing it as an AutoSet II when it was actually an Elite II.

He also said that he only actually used it for one night and it was just left running by accident to rack up the 132 hours.

He'd love to help out with the PARTIAL refund I requested, but he just got laid off and he doesn't know when he'll next see any money (other than the money I sent to him on Dec 1 to close the auction....). He was also hoping that by sending me the cord I'd consider dropping my partial refund request figure.

:::sigh:::

I found a fresh ResMed data card and inserted it just for kicks. The unit detects the card and claims to complete the copy. Since I use a direct USB connection I cannot actually read the card to see what it sent over, but I imagine that it is nothing.

Unit still shows "NO DATA" for all efficacy data and 0's for all the usage.

Are there any screens that show what the machine is doing while in use? I see that it lists the current CPAP blower pressure, but is there an EPR indication when it is active? I just don't get how the unit is accurately tracking the blower hours, but not similarly adding the the usage meter.

Well, PayPal closed the dispute saying that since it was not an ebay auction that they can't really verify that the wrong item was sent, this despite the fact that I included the cpapauction.com full URL to the auction. As far as PP is concerned, they will leave my complaint on the seller's account and take action if he shows a pattern of abuse.

I guess if I want to get anything from the seller it will be totally up to him. I know that he won't spring to ship it back to him and give me a full refund, so I guess I will have to continue trying for the partial and just chalk it up as lesson learned.