That's all the time it took from the time I hit "Send" until I got a reply from cpap@cpap.com. Can you believe that?! That's awesome! Especially in a day where you normally have to wait anywhere from 24-48 hours for a reply from other customer service institutions.
No, I don't work for cpap.com, but with all the negativity around lately, I thought it was about time something positive was shared.
Thanks Johnny and all the employees of cpap.com for helping make the treatment of sleep apnea a little bit easier.
Kevin
4 minutes....
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BleepingBeauty
- Posts: 2454
- Joined: Thu Apr 02, 2009 5:30 pm
- Location: Aridzona ;-)
Re: 4 minutes....
Bravo for outstanding customer service!
Wish that was the norm with every company. On the flip side is my current experience with ResMed. I've written them two emails over the past week or so and have yet to hear one word in response. Pffft!
Wish that was the norm with every company. On the flip side is my current experience with ResMed. I've written them two emails over the past week or so and have yet to hear one word in response. Pffft!
Veni, vidi, Velcro. I came, I saw, I stuck around.
Dx 11/07: AHI 107, central apnea, Cheyne Stokes respiration, moderate-severe O2 desats. (Simple OSA would be too easy.
)
PR S1 ASV 950, DreamWear mask, F&P 150 humidifier, O2 @ 2L.
Dx 11/07: AHI 107, central apnea, Cheyne Stokes respiration, moderate-severe O2 desats. (Simple OSA would be too easy.
)PR S1 ASV 950, DreamWear mask, F&P 150 humidifier, O2 @ 2L.
Re: 4 minutes....
Took me three days to get a reply from reception@resmed.com just to tell me that there is no 'warming' feature on the Escape II.BleepingBeauty wrote:Bravo for outstanding customer service!
Wish that was the norm with every company. On the flip side is my current experience with ResMed. I've written them two emails over the past week or so and have yet to hear one word in response. Pffft!
Re: 4 minutes....
What took them so long? Good to hear that.
_________________
| Mask: Mirage Quattro™ Full Face CPAP Mask with Headgear |
| Additional Comments: 14/8.4,PS=4, UMFF, 02@2L, |
"Do or Do Not-There Is No Try"-"Yoda"
"We are what we repeatedly do,so excellence
is not an act but a habit"-"Aristotle"
DEAR HUBBY BEGAN CPAP 9/2/08
"We are what we repeatedly do,so excellence
is not an act but a habit"-"Aristotle"
DEAR HUBBY BEGAN CPAP 9/2/08
Re: 4 minutes....
I know, right?!
Re: 4 minutes....
Wow! Other than if I e-mail on a weekend or holiday I've always had at least next day response from Resmed!! I wonder "wazzup"??
_________________
| Mask: Quattro™ FX Full Face CPAP Mask with Headgear |
| Additional Comments: PR SystemOne BPAP Auto w/Bi-Flex & Humidifier - EncorePro 2.2 Software - Contec CMS-50D+ Oximeter - Respironics EverFlo Q Concentrator |
Women are Angels. And when someone breaks our wings, we simply continue to fly.....on a broomstick. We are flexible like that.
My computer says I need to upgrade my brain to be compatible with its new software.
My computer says I need to upgrade my brain to be compatible with its new software.
Re: 4 minutes....
I probably just caught them on a bad day, which I have a nack for.....I called Aetna yesterday and it said their customer service department was "closed until 10:30a for training". You've got to be kidding me...the ENTIRE customer service department of a major US health insurer is closed for 2 hours for training....all of it at the same time?!Slinky wrote:Wow! Other than if I e-mail on a weekend or holiday I've always had at least next day response from Resmed!! I wonder "wazzup"??
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