Problems installing Smart Card Control Utility

Okay so I have installed, removed, and tried re-installing this utility several times on my computer. It installs just fine, but every time I try to run it, it gives me the error message "SmartCardControl had encountered a problem and needs to close.. We are sorry for inconvenience."

I have Windows XP home on my laptop and Ecore Pro Version 1.8.49. Anybody have any ideas? I'd definitely appreciate any info. I just got a new smart card and would like to try to format it and set it up with this program.

Tracy

Is Encore Pro working properly? The smart card reader driver must be working correctly before the utility can find the smart card reader. Just a thought, I have never had any problem with the utility.

Jerry

Yep, Encore Pro is working just great as is the brand new card and reader. The program won't even start up, just gives me the error message. I've tried removing and re-installing the program several times with no luck. Installation goes just fine. Just won't open when you try to start the program.

tdm5032c wrote:Yep, Encore Pro is working just great as is the brand new card and reader. The program won't even start up, just gives me the error message. I've tried removing and re-installing the program several times with no luck. Installation goes just fine. Just won't open when you try to start the program.

Ok I am just confused. You say Encore is working? Then refer to "the program" - so what is "the program" ??

Help me, help you.

I assumed he meant Phil's Data Utility at mycpap.org.

Is that the one?

Encore Pro Analyzer by James Skinner - jskinner
http://james.istop.com/EncoreProAnalyzer/

Data Utility File by Phil – phil1001
http://www.mycpap.org/
For those who have had issues with their Respironics cards crashing, losing data and various other issues. I have written a small utility that downloads the smart card data to a file. This file can be saved to your hard drive on a daily basis, or uploaded to the companion website. In case of problems, the latest file can be uploaded back to the card. The utility also allows clean formatting of your smart card returning it to a "virgin" state, this may be useful on cards that are being rejected by the reader or CPAP unit. There is a companion website that allows you to upload and store all of your data files as well in case something should happen to them. The next phase of the website will be the online charting of the saved data files into your own profile.

This is info I've saved, might help:

Card Reader Fix
viewtopic.php?p=189601#189601
1. Click on run (or windows-key R) and type services.msc.
2. Scroll down to Smart Card. Right click it. Click properties and where it says start-up type, make it automatic.
3. Reboot (or click "start" and reboot on normal schedule)
4. Your reader will now work.

Doug’s Fix – dsm
http://www.internetage.com/cpapinfo/sma ... index.html
After 1st running the services.msc program I mistakenly thought it was something new that I hadn't seen before. Then the penny dropped & I realized that this was the normal services set we use to activate windows services such as IIS & ftp etc. There is a very easy way to access these. I have created these screen grabs which hopefully speak for themselves. The above windows panels were set to display icons. Some computers will just show them as a list of items. But, the names are the same.
1) Open the 'Control Panel' & doubleclick 'Administrative Tools'
2) In Administrative Tools doubleclick the 'Services' entry
3) You should now see the services panel - scroll down ...
4) until you locate the 'Smartcard' entry - doubleclick it
5) Set 'Startup Type' to 'Automatic' & click 'Apply'
6) Return to services & check it shows Automatic for startup

A recipe for reinstalling the Mako DT3500 Card Reader drivers (By DreamDiver, 10/29/08)
viewtopic.php?f=1&t=35811&p=308594&hilit=Mako#p308594
I'm working on XP with classic start menu, so please adapt appropriately for Vista:
1. Insert the card reader into the usb port.
2. Right click on the 'My Computer' icon on the desktop.
3. Pull down to 'properties'. The 'System Properties' window appears.
4. Go to the 'hardware' tab.
5. Click on device manager. The 'Device Manager' window appears.
6. Scroll down to or locate 'Smart Card Readers'.
7. Click the plus sign to the left of that line to reveal the driver "Mako DT3500 SmartCard Reader"
8. Right click the driver.
9. Pull down to 'Uninstall'.
10. Remove the smart card reader from the USB Port.
11. Restart your computer.
12. Download the original manufacturer's reader driver installer for Encore Pro here.
viewtopic.php?f=1&t=35811&p=308594&hilit=Mako#p308594
13. Save it somewhere you'll remember, then double click it to reinstall the drivers.
14. If the installer asks you to insert the smartcard reader into the usb slot, do so. Otherwise just finish installing.
15. Insert the usb smartcard reader if you haven't already done so. It should automatically find your reader and ask you whether you want to install the drivers. Let it find the drivers automatically. You should now have a properly reinstalled set of drivers.

Various Card Reader and Software Threads
cpaptalk-faq.php?FCID=20#20

Cheers,
B.

or is this a big microsoft problem

JULES! How DARE you impune Microsquish!!!!!

What happened, they come after you for over-paid severance pay?

LOL,
B.

oh I wish

what is severance pay anyhow? i sure never saw any of that where I was.

actually there were smart card driver things microsoft dealt with in updates and all - don't know all the details and don't want to know either

Severance Pay - When they hate you so much they pay you to go away. Kinda like Alimony.

LOL,
B.

When I assume - I am usually wrong.

So I assume nothing.

You all crack me up I needed a good laugh after my last two weeks!

To answer the question though, it is the Data Utility file program by Phil(Smart Card Control) that will not work. I've downloaded it straight from the link you provided, but with no luck. Gives the same error message every time I try to open the program.

Tracy

tdm5032c wrote:You all crack me up I needed a good laugh after my last two weeks!

To answer the question though, it is the Data Utility file program by Phil(Smart Card Control) that will not work. I've downloaded it straight from the link you provided, but with no luck. Gives the same error message every time I try to open the program.

Tracy

Guess, no assume, you need to ask Phil.

Does Phil still exist? Not to put that crassly, but I haven't seen him posting in awhile.

Gumby - I assumed it was that file because I'd emailed that link to TDM.

Cheers,
B.

I really appreciate it too Babette I have just never been able to get THAT file utility program to work on my computer. Everything else worked great though and I can get all the info off the card perfectly every time with Pro. Just would like to be able to reformat the new card I got from Apria using the utility program

Thanks again all! I VERY much appreciate all of your help! I can only stand to be on the computer a little bit at time at the moment, as I'm recovering from my recent open heart surgery and everything seems like its in slow motion at the moment. Probably the VERY good pain meds they have me on, lol. I wouldn't recomend it to anyone for fun

Tracy