Encore Pro Software Error

Flying_Norseman · Post by **Flying_Norseman** » Mon Nov 12, 2007 8:15 am

This morning I kept getting an error when trying to read my card. The error was "unable to update the database." This happened several times so I exported my data and deleted the database. Then I uninstalled and reinstalled the software. After setting things up again, I got the same error.

Being in IT I understand that error messages are not always indicative of the real problem. Could it be that the data on the card got corrupted? Before I format the card again, has anyone else had this problem?

mindy · Post by **mindy** » Mon Nov 12, 2007 10:44 am

Ouch!

Happy to say I've never had that problem. Since re-installing software didn't fix it, I'm betting on the card, too.

Nice to hear you're in IT ... that was my home for more years than I care to remember. I started just as wired boards were going out.....

Mindy

Wulfman · Post by **Wulfman** » Mon Nov 12, 2007 11:06 am

Kinda sounds like your SQL server wasn't running (or something along those lines).
Did it go through the motions of reading the card?
Your description is pretty brief.
I doubt if your card is corrupted.

Den

Flying_Norseman · Post by **Flying_Norseman** » Mon Nov 12, 2007 1:29 pm

Yes it started to read the card and did the first thing it usually does (I just click ok there never really paid attention to it) then it acts like it is reading the card for a few minutes then errors out say that there is an error updating the database. The MYSQL server was running.

DreamStalker · Post by **DreamStalker** » Mon Nov 12, 2007 8:49 pm

If you have more than one USB port ... you have to make sure you plug the card reader back into the same one you had it plugged in when you installed the drivers.

mindy · Post by **mindy** » Tue Nov 13, 2007 6:29 am

I've attached mine to different USB ports and it has still worked (as it should).

Mindy

Flying_Norseman · Post by **Flying_Norseman** » Tue Nov 13, 2007 6:40 am

Well, I formatted the card and set it back up. I was able to dowload data this morning with no problems.

mindy · Post by **mindy** » Tue Nov 13, 2007 6:41 am

Glad to hear it!

Mindy