Rats...new cpap is defective

fredpb · Post by **fredpb** » Mon Sep 03, 2007 4:34 am

Just bought a cheap(?) M Series DM100 Respironics for my recliner in the living room, where I fall asleep often. Got it quick from cpap.com .

Problem is, it emits a loud "tone" when at operating pressure. Very very annoying. The Plus Cflex is totally quiet. I consider this a defect.

I sure hope cpap.com takes it back! They have a strict return policy. I pushes out air ok, just with that very annoying noise.

Just my luck.

Bearded_One · Post by **Bearded_One** » Mon Sep 03, 2007 6:13 am

Return it under warranty, expect to get it back in 10 to 14 days.

Guest · Post by **Guest** » Mon Sep 03, 2007 6:53 am

Yes. I could do that. I am hoping cpap.com will honor their sale. Otherwise, from now on I will get stuff elsewhere.

I am also waiting for refund on mask, due to mask insurance.

Wulfman... · Post by **Wulfman...** » Mon Sep 03, 2007 8:55 am

Anonymous wrote:Yes. I could do that. I am hoping cpap.com will honor their sale. Otherwise, from now on I will get stuff elsewhere.

I am also waiting for refund on mask, due to mask insurance.

Quit whining and speculating and just call them and tell them what the problem is.....they'll make it right.

Are you sure there's nothing in the way or a gap somwhere that causing the noist? If there is, you're going to feel pretty silly.

These machines come sealed from the factory.....CPAP.COM can't and doesn't test them before you send them out. Whatever problem(s) you may have with the machines could not be the fault of CPAP.COM.

Den

SleepingBeauty · Post by **SleepingBeauty** » Mon Sep 03, 2007 10:09 am

I purchased my M series from cpap.com back in January. It died a few weeks ago. I emailed cpap.com, got the information to send it back, and mailed it out the next day.

Unfortunately, it was a bigger problem than they could fix at cpap.com, so they sent the machine on to the manufacturer. I received notice that it has been repaired (They replaced the sensor, main pca and the blower.) and it will be back in my bedroom by Thursday night.

The only cost to me on all this was the postage to send the machine back to cpap.com. It was all repaired under warranty. Just call them. They will make it right if there is a problem in the equipment.

Goofproof · Post by **Goofproof** » Mon Sep 03, 2007 10:18 am

SleepingBeauty wrote:I purchased my M series from cpap.com back in January. It died a few weeks ago. I emailed cpap.com, got the information to send it back, and mailed it out the next day.

Unfortunately, it was a bigger problem than they could fix at cpap.com, so they sent the machine on to the manufacturer. I received notice that it has been repaired (They replaced the sensor, main pca and the blower.) and it will be back in my bedroom by Thursday night.

The only cost to me on all this was the postage to send the machine back to cpap.com. It was all repaired under warranty. Just call them. They will make it right if there is a problem in the equipment.

As long as something is wrong with the machine, it always has to go back to the manufacturer, that's the way the repair system is set up. The DME doesn't have the tools or knowledge or parts to make internal repairs. They like us are kept in the "Mushroom" Mode. Jim

"Tanks for the Memories"

greyhound · Post by **greyhound** » Mon Sep 03, 2007 10:19 am

Given cpap.com's excellent customer service history, I wouldn't assume you'd have any warranty problems.

Snoredog · Post by **Snoredog** » Mon Sep 03, 2007 10:31 am

with your luck, maybe you should find a local brick & mortar DME to deal with?

Then you can just run over daily and exchange the defective items instead of wondering if they will be exchanged. When you buy online you need to know what you want in advance before placing the order so you get the right item, then you don't need any I screwed up insurance.

Then once you find that magic mask that works and know your size you can order it online and save about 50%.

I've purchased at least a dozen machines from cpap.com in half as many years, I've had a couple go bad on me one within the first few days the other after a year and a half of owning it and they took care of me both times. I've also had defective tanks and they shipped that as soon as it was known to them.

geoDoug · Post by **geoDoug** » Mon Sep 03, 2007 2:07 pm

Ewwwwww... Rats in your CPAP?

Doug.

fredpb · Post by **fredpb** » Mon Sep 03, 2007 7:29 pm

Wulfman... wrote:
Anonymous wrote:Yes. I could do that. I am hoping cpap.com will honor their sale. Otherwise, from now on I will get stuff elsewhere.

I am also waiting for refund on mask, due to mask insurance.
Quit whining and speculating and just call them and tell them what the problem is.....they'll make it right.

Are you sure there's nothing in the way or a gap somwhere that causing the noist? If there is, you're going to feel pretty silly.

These machines come sealed from the factory.....CPAP.COM can't and doesn't test them before you send them out. Whatever problem(s) you may have with the machines could not be the fault of CPAP.COM.

Den

dsm · Post by **dsm** » Tue Sep 04, 2007 3:04 am

fredpb wrote:
Wulfman... wrote:
Anonymous wrote:Yes. I could do that. I am hoping cpap.com will honor their sale. Otherwise, from now on I will get stuff elsewhere.

I am also waiting for refund on mask, due to mask insurance.
Quit whining and speculating and just call them and tell them what the problem is.....they'll make it right.

Are you sure there's nothing in the way or a gap somwhere that causing the noist? If there is, you're going to feel pretty silly.

These machines come sealed from the factory.....CPAP.COM can't and doesn't test them before you send them out. Whatever problem(s) you may have with the machines could not be the fault of CPAP.COM.

Den

Guest · Post by **Guest** » Tue Sep 04, 2007 10:56 am

His comment did not sound very respectful to me.

And he was wrong about the factory sealed machines. They need to be opened and turned on to set the pressure.

Wulfman... · Post by **Wulfman...** » Tue Sep 04, 2007 11:32 am

Anonymous wrote:His comment did not sound very respectful to me.

And he was wrong about the factory sealed machines. They need to be opened and turned on to set the pressure.

My main issue was that you could have CALLED CPAP.COM in a fraction of the time you took to try to bad-mouth them on the forum and speculate about their policies and honorability here......which has been considered in bad taste in the times it has been tried here before.

Whatever "issues" you have with CPAP.COM should be with THEM.....NOT with us.

Yes, they HAVE TO set them up to the prescription before sending them out, but I said "test". The testing and "burn-in" should have been done at the factory.

I'm sorry to hear you have had problems with your new machine, but I'm sure that the warranty will take care of it.

Best wishes,

Den (sometimes he wakes up "grumpy".....sometimes he lets her sleep)

Goofproof · Post by **Goofproof** » Tue Sep 04, 2007 11:35 am

Den like myself, don't say it unless we beleive it to be true. Buying something that's cheap, doesn't make it the best. Pintos and Caddies must have something different. As long as the place you buy something does their part to make it right, it's not their fault, and if you don't use the system in place to correct the problem, whining here isn't helping.

You have to get the squeaky wheel closer, to the Lube. The forum noesn't have a can. There are two ways to get problems corrected, the right way and the wrong way, you might have a better time if you try the right way first. Jim

Mask

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