Apria

I found a post in this Forum from 2007 titled “Apria Sucks.” Here we are 17 years later and if we’ve learned one thing about Apria, it’s that Apria sucks even worse than we thought. Apria is the Poster Child for why ANYTHING to do with providing health care should not be in the hands of a publicly traded company. Obviously the company prioritizes shareholder profit over customer service. Or maybe shareholders are their customers. If you check the company reviews across the internet, you will find that there are no review sites with a cumulative rating above 1.4 stars out of 5 stars. They obviously don’t care. They are so big, with such a dominant market share, that they don’t need to care about customer service and it shows. Only a publicly traded mega corporation could continue to prosper with such inferior review ratings.

I feel sorry for their employees who answer calls. I’ve had multiple interactions in recent days trying to obtain my supplies and I can tell that they are good people who actually care, but they’re trapped in an awful system created and maintained by terrible leadership and management. Their emails contradict the information we are told on the phone by Reps. Their Reps tell you one thing and another Rep will contradict that. One department will have incorrect information (“your supplies have been shipped”), and another department says, no there’s a problem my supplies have not been shipped. Neither department can fix the problem.

SO HERE IS WHAT I DID— My company has 6500 employees and the company self pays our insurance. I spoke with HR and I was told that my complaints about Apria are very common, they hear them all the time and they’re going to do something about it. My HR department is aware that our CPAP supplies cost more from Apria than from any other source. I can usually get a new mask from CPAP.com for about half the cost of getting it from Apria. The same mask is often even cheaper on Amazon than from cpap.com. Because my company is self insured, it means more to pay less. My company is going to start allowing us to buy from whatever source we want and reimburse us. We will be bypassing Apria. I encourage everybody who works for a company that self insures to push their HR department to do the same. NOTHING else we have done as customers has gotten Aprias attention. Maybe if enough self funded companies do this, it will get Aprias attention. And if nothing else, it will slightly reduce their profit.