Choosing a new DME provider

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
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tattooyu
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Choosing a new DME provider

Post by tattooyu » Tue Aug 02, 2022 2:02 pm

Greetings friends,

I don't remember asking this before, and I haven't been on here in a while, so I apologize if this is a repeat. I'm looking for a new DME provider through my insurance, and my choices are:
  • Aerocare
  • Aeroflow
  • Apria
  • Edgepark
  • Lincare/AHP (American Home Patient)
  • Rotech
  • US Med
Anyone have any good experiences with any companies on the above list? I am trying to decide whether or not to go through a DME and get my deductible down for the year, or just buy my own machine from CPAP.com and submit the cost for possible reimbursement (partial or total).

Thanks in advance!

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Deborah K.
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Re: Choosing a new DME provider

Post by Deborah K. » Tue Aug 02, 2022 3:09 pm

I started out with a local DME that I did not like. I switched to Aeroflow, and things have gone much better. My insurance company accepts them and all has been well for me.

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JimmyStewart
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Re: Choosing a new DME provider

Post by JimmyStewart » Tue Aug 02, 2022 4:58 pm

I've had pretty good luck with aeroflow also. I wish they communicated better (!!!), it often takes two or three phone calls or emails to get a question answered, but they do answer.

They take orders pretty efficiently, deal with insurance and ship quickly!

YMMV

Good luck!

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chunkyfrog
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Re: Choosing a new DME provider

Post by chunkyfrog » Tue Aug 02, 2022 10:19 pm

I use Edgepark for my CGMs for diabetes.
I wish I had a choice--their operators can barely speak English!

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Sheriff Buford
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Re: Choosing a new DME provider

Post by Sheriff Buford » Thu Aug 04, 2022 6:40 am

I used Apria (Crapria) for years. They are a bad nightmare. When I went on medicare, I switched to Aeroflow, and I am very pleased with their service.

Sheriff

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Janknitz
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Re: Choosing a new DME provider

Post by Janknitz » Thu Aug 04, 2022 5:50 pm

or just buy my own machine from CPAP.com and submit the cost for possible reimbursement (partial or total).
Unless you can afford NO reimbursement, check with your insurer first to see if that's even in the realm of possibility. Insurers used to work that way, but hardly any do any more, even if it saves THEM money.
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