Dreamstation 1 remediation process

Received an email today about the remediation process and a link to check status of my registration number. I entered my registration number but the response was no records found for my device. Phillips continues to disappoint.

Aretino wrote: ↑

Wed Jul 13, 2022 10:41 am

Received an email today about the remediation process and a link to check status of my registration number. I entered my registration number but the response was no records found for my device. Phillips continues to disappoint.

yeah, i haven't heard from them since last fall. fortunately, i'm in a good place financially so replacement wasn't a problem.

and moving on away from philips hasn't been a problem either!

I have been waiting since the day that the recall was first announced for any info on the Dream Station replacement.
Still have not heard anything, even after confirming that my machine is/was on the recall list.
I WILL NEVER have another Phillips machine.

In June 2021 I submitted the serial number for the the recall of my DS1. In October 2021 I received a replacement DS2. This was fairly quick compared to some threads I've read here on people still waiting for replacements.

I had called my DME shortly after I received the DS2 with a couple questions and the subject of the recall and replacements came up. I pretty much believe my DME was involved in the recall process. I'm pretty sure when I initially got the DS1 the DME got its serial number into the Philips database as being an 'active' unit (as a medical device I'm pretty sure Philips is required to have a tracking method on their products). When I filed for the DS1 recall Philips had contacted my DME for confirmation that I was the owner that matched up with my recall info. When I powered up the new DS2 the previous DS1 settings got downloaded via the cell modem. For this to happen there would have had to have been some interaction somewhere between the DME and Philips (i suspect Philips Care Orchestrator plays a part in the scheme of things). I'm guessing if the DME doesn't do their part in the recall process it could very well cause delays or if a DME wasn't involved (private sale) it's possible the CPAP machine may not be on record with Philips.

Artino, Possibly call your DME that you got the machine from and see what they could help?

It would be interesting for those who have been waiting a long time for a replacement, to know who or where they got their machines from. Somehow Apria comes to mind as a DME that might fall short as the middle person if they are to be involved in the recall process.

I purchased the dreamstation 1 back in may of 2020 from CPAP.com. I contacted CPAP.com and they were of no help. CPAP.com referred me to Phillips.