cpap.com order history broken?

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
patl
Posts: 2
Joined: Tue Jun 29, 2021 10:02 am

cpap.com order history broken?

Post by patl » Tue Jun 29, 2021 10:22 am

Last week I ordered a Resmed Airsense 10 (guess why...) and it was supposed to arrive Sunday according to the cpap.com checkout page.

I received an "Information About Your Equipment" follow-up Email with serial number, so I know the order got processed.

I want to check my order status. But when I log into my account and click "Order History", I get a spinning cursor that sits there forever. This has been happening since Saturday. I have tried different browsers, computers, and IP addresses, all with the same result.

I am trying to contact cpap.com, but they appear to be swamped (I wonder why...), so I am asking here to see if others are experiencing the same problem.

Also, if anyone knows the structure of the Order Status URLs for cpap.com, I can try synthesizing my own. (Be sure to erase your own order number from the URL first. If you do not know what I mean just ignore this paragraph.)

ILoveFlowers
Posts: 159
Joined: Sat Feb 20, 2021 1:58 pm
Location: Pacific Northwest

Re: cpap.com order history broken?

Post by ILoveFlowers » Tue Jun 29, 2021 2:33 pm

I tried looking at past orders and got the same thing. I can imagine they are swamped right now.
AirSense 10 AutoSet For Her
Airfit P10 mask

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Pugsy
Posts: 65205
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: cpap.com order history broken?

Post by Pugsy » Tue Jun 29, 2021 3:29 pm

It's entirely possible that there is also just a software glitch in their software system or website.
Sorry but I can't test it out because it won't let me log in ....says my password is incorrect and it's the one I have saved on file.
I don't have time to sort through that problem right now.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

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JLROhio
Posts: 378
Joined: Tue May 09, 2017 12:04 pm

Re: cpap.com order history broken?

Post by JLROhio » Tue Jun 29, 2021 3:42 pm

I am able to view my past purchase history - after I logged in. I'm just using simple Google Chrome as a browser - granted, I also have 3 different ad-blockers extensions in place too! 8)

https://www.cpap.com/account/order-history

https://www.cpap.com/account/quick-reorder
* This is the internet - what I write will probably NOT come across as it would in person; where one can read a person's face.
My posts are sometimes tongue & cheek w/some snarky sarcasm mixed in.
I leave it up to you to figure it out!
:wink:

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squid13
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Joined: Fri Jul 15, 2011 3:47 pm
Location: Pensacola, FL

Re: cpap.com order history broken?

Post by squid13 » Tue Jun 29, 2021 4:36 pm

I just logged in and checked my order history and it came up almost instantly. Using FireFox 89.0.2

_________________
Machine: ResMed AirCurve 10 ASV Machine with Heated Humidifier
Mask: Evora Full Face Mask - Fitpack
Additional Comments: AirCurve 10 ASV, Oscar V1.0.1-r-1
US Navy Retired 1973,AirCurve 10 ASV, Mode: ASV Auto, Min EPAP: 7.2, Max EPAP: 15.0, Min PS:4.0, Max PS: 15.0, Mask ResMed Airtouch F20, Backup: (2) AirCurve 10 ASV

patl
Posts: 2
Joined: Tue Jun 29, 2021 10:02 am

Re: cpap.com order history broken?

Post by patl » Tue Jun 29, 2021 6:29 pm

cpap.com got back to me this afternoon with a phone call in response to the online request I placed on Sunday (6/27). It was a very nice lady but I did not catch her name.

She said they are having Web site issues and sent me my tracking number after confirming my identity.

I asked how things are going, are they busy with the recall, etc., and she said they are being slammed with requests. She also mentioned they are currently understaffed. I suggested this might be a good time to ask for a raise and she laughed at that. I got the feeling most of her conversations lately have not been quite so friendly.

Anyway the "Order History" problem remains for me, but now that I have my tracking information, it doesn't matter.