Last week I ordered a Resmed Airsense 10 (guess why...) and it was supposed to arrive Sunday according to the cpap.com checkout page.
I received an "Information About Your Equipment" follow-up Email with serial number, so I know the order got processed.
I want to check my order status. But when I log into my account and click "Order History", I get a spinning cursor that sits there forever. This has been happening since Saturday. I have tried different browsers, computers, and IP addresses, all with the same result.
I am trying to contact cpap.com, but they appear to be swamped (I wonder why...), so I am asking here to see if others are experiencing the same problem.
Also, if anyone knows the structure of the Order Status URLs for cpap.com, I can try synthesizing my own. (Be sure to erase your own order number from the URL first. If you do not know what I mean just ignore this paragraph.)
cpap.com order history broken?
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ILoveFlowers
- Posts: 159
- Joined: Sat Feb 20, 2021 1:58 pm
- Location: Pacific Northwest
Re: cpap.com order history broken?
I tried looking at past orders and got the same thing. I can imagine they are swamped right now.
AirSense 10 AutoSet For Her
Airfit P10 mask
Airfit P10 mask
Re: cpap.com order history broken?
It's entirely possible that there is also just a software glitch in their software system or website.
Sorry but I can't test it out because it won't let me log in ....says my password is incorrect and it's the one I have saved on file.
I don't have time to sort through that problem right now.
Sorry but I can't test it out because it won't let me log in ....says my password is incorrect and it's the one I have saved on file.
I don't have time to sort through that problem right now.
_________________
| Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
| Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/ |
I may have to RISE but I refuse to SHINE.
Re: cpap.com order history broken?
I am able to view my past purchase history - after I logged in. I'm just using simple Google Chrome as a browser - granted, I also have 3 different ad-blockers extensions in place too!
https://www.cpap.com/account/order-history
https://www.cpap.com/account/quick-reorder
https://www.cpap.com/account/order-history
https://www.cpap.com/account/quick-reorder
_________________
| Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
| Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
* This is the internet - what I write will probably NOT come across as it would in person; where one can read a person's face.
My posts are sometimes tongue & cheek w/some snarky sarcasm mixed in.
I leave it up to you to figure it out!

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My posts are sometimes tongue & cheek w/some snarky sarcasm mixed in.
I leave it up to you to figure it out!
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Re: cpap.com order history broken?
I just logged in and checked my order history and it came up almost instantly. Using FireFox 89.0.2
_________________
| Machine: ResMed AirCurve 10 ASV Machine with Heated Humidifier |
| Mask: Evora Full Face Mask - Fitpack |
| Additional Comments: AirCurve 10 ASV, Oscar V1.0.1-r-1 |
US Navy Retired 1973,AirCurve 10 ASV, Mode: ASV Auto, Min EPAP: 7.2, Max EPAP: 15.0, Min PS:4.0, Max PS: 15.0, Mask ResMed Airtouch F20, Backup: (2) AirCurve 10 ASV
Re: cpap.com order history broken?
cpap.com got back to me this afternoon with a phone call in response to the online request I placed on Sunday (6/27). It was a very nice lady but I did not catch her name.
She said they are having Web site issues and sent me my tracking number after confirming my identity.
I asked how things are going, are they busy with the recall, etc., and she said they are being slammed with requests. She also mentioned they are currently understaffed. I suggested this might be a good time to ask for a raise and she laughed at that. I got the feeling most of her conversations lately have not been quite so friendly.
Anyway the "Order History" problem remains for me, but now that I have my tracking information, it doesn't matter.
She said they are having Web site issues and sent me my tracking number after confirming my identity.
I asked how things are going, are they busy with the recall, etc., and she said they are being slammed with requests. She also mentioned they are currently understaffed. I suggested this might be a good time to ask for a raise and she laughed at that. I got the feeling most of her conversations lately have not been quite so friendly.
Anyway the "Order History" problem remains for me, but now that I have my tracking information, it doesn't matter.
