Unbelievable DME

I contacted my doctor by their private email system to request approval for a new Sleepweaver 3D mask, last Wednesday.
Yesterday I called the folks who must approve the transaction. They never got the request.
Contacted the doc again. It fell through the cracks, we'll get right on it.
Called the approval folks again. They now have the request and approve it before I hang up.
Yesterday and today I get robo calls from DME, do i want them to ship my order.
So I call and tell them what I want. They say there is no approval. I say yes there is. They put me on hold, come back and tell me the approval is for a full face mask, i want a nasal mask. The billing code is different.
Back to the approval folks. Ol, what code would they like, we don't have access to the codes. We get them from the doctor. We will call DME and find out what they need and take care of it..
Such a simple request made in detail. What a frustrating mess.

CA must have a different system than others. Once my RX was on file with my DME, I can get any mask any time. The only time a new RX or doctors approval is needed is for a new machine.

When I order from CPAP. Com that's the way it works.
When I go to the insurance approved DME, about the only thing guaranteed is something will go wrong with the order.
This time around the only people who didn't foul things up was the folks who do the approval.

Key words on script:

Rx: "CPAP mask of patient's choice."
Signed: ______________, M.D.