The first one I purchased from Amazon, was supposed to be for short necks, and supposedly 2.5" high (but in actuality is 3" high) and is 13" circumference - unfortunately it is non-refundable because it is considered a medical item. . .
My neck measures 2" high, and 14" circumference around my neck. I would like one made of cotton . . .
Any thoughts of what size and or brand to get? I hope this next one I purchase will be the correct size. I tried to see if I could buy one from Kaiser, and called several different departments, but nobody seems to know where I can buy one at Kaiser (although it is very easy to purchase ankle braces)-
Thank you very much

