Getting Encore Pro working

Jas_williams wrote: ↑

Tue Jun 19, 2018 1:47 pm

Chalkie the latest version of Sleepyhead may work with you Philips machine have you tried it ? It might not but lets see if using windows make sure the dll is also downloaded and in the same directory as the Sleepyhead.exe

Jas_williams wrote: ↑

Tue Jun 19, 2018 11:24 pm

Pugsy this is a NEW version of Sleepy head that Mark has been testing supporting a few extra machines I was after quick feed back if it would work I know chalkie tried the older version and it did not work correctly.

Pugsy wrote: ↑

Wed Jun 20, 2018 12:00 am

Jas_williams wrote: ↑

Tue Jun 19, 2018 11:24 pm

Pugsy this is a NEW version of Sleepy head that Mark has been testing supporting a few extra machines I was after quick feed back if it would work I know chalkie tried the older version and it did not work correctly.

Well go for it then. I was not a party to the testing and I am waiting like everyone else for the new version.
I hope I am wrong but I won't be holding my breath on it working.

Are you a party to the testing? If so, have him send you his cad contents and give it a go.

Install can take a while, especially the SQL server section. I have seen reports of it taking over an hour (depends on computer speed) so don't be alarmed if it appears to freeze.

With first opening of the software you will be prompted to log in with user ID and a password.
Use this user ID exactly and password exactly as I have typed. Both are case sensitive.

EncoreAdmin
password1

It will likely tell you that the password has expired and prompt you to enter a new password.
You can choose what you wish. I was real creative and chose password2 because it was easy to remember. You can choose whatever you wish. Once inside the software you can create a new user if you wish and also change the password expiration date for EncoreAdmin. I just use EncoreAdmin log in ID because it is easy to remember and it is also the supreme administrator. Password defaults expiration days is 90 days but you can change it to 0 and then passwords never expire. This has to be done when logged in under EncoreAdmin as I can't find password default status under a different User. It seem to affect all users though. Company Settings tab then Preferences tab to get to edit password days. I can find how to change password on extra users but not EncoreAdmin password.

Don't mess up the password 3 times in EncoreAdmin log in a row or you will be locked out of the software and I haven't found a way to fix it.

EncoreAdmin password is by default set to expire in 90 days....go change that to 0 days. Log In and Password are case sensitive.
I think it is best to create another user Log In ID with its password also set for 0 days. Use that Log In ID instead of the main EncoreAdmin log in ID. If you mess the alternate ID up with password mistakes you can use EncoreAdmin log in to go into the program to fix it. If EncoreAdmin log in gets messed up...no one to fix it.

Remember this software was designed for doctors and clinics/DMEs so most of this stuff you won't ever use.

A few things to change once within the software.
Time Zone. The default Time Zone is GMT and if you don't change it the reports will be split and look weird. Go to Company Settings tab. Then double click on the blue Encore Company under office names to open this page area where you can click on the "EDIT" button and change the time zone to your time zone. DST time observed will bring it within one hour. For some reason before the recent DST change the time was perfect but now it is one hour early. I am hoping that when the "normal" DST change comes around this will fix itself. Otherwise, this is what we have and this fall changing it back to not observed will correct it. It is close enough either way. It is in this area you can create a new user if you wish.

You will need to create a new patient before downloading data. This is described in the help section in more detail if you need it.
To add a new patient:
Click the Patients tab.
The Patient List is displayed.
Click the Add New link.
The Add/Edit Patient window is displayed. All fields marked with an asterisk (*) are mandatory.
Enter the patient's name and address information. You can just enter initials if you wish so that reports are anonymous if posting on the forum.
Click the Save button to save the information and exit the Add/Edit Patient window.

Downloading Data from Card
To download therapy data from a data card:
Insert a data card into the reader/writer on your computer and connect the data card reader/writer to your computer. Some computers have a built in card reader. The software will look for the data card.
Select a patient to view in the Patients window.
Click the Download icon (image doesn't show here but it is the little orange looking square by patient name with a small plus on it) and choose Download from Device from the pop-up menu.
The Data Card Utilities window is displayed.
The data on the card is evaluated and compared to the currently displayed patient. First time you may get a message that this card doesn't belong to this patient. Proceed anyway.
If the patient information on the card matches the currently displayed patient, the data is read from the card and a ”Successful Acquisition” message is displayed upon completion.

(Optional) Click the Erase card after successful download check box if you want to erase the card after the download. For users with DT3500 card reader UNCHECK THIS BOX OR THE CARD WILL BE ERASED There is no way to change this default. So do this each time if you think your DME may want the card or if you don't want to erase the card. This seems to pertain to users using the DT 3500 card reader. SD users don't see this default item selected.

(Optional) Click the Card is to be returned to the same patient check box if you want to assign the card to the patient after the download.

Click the Download button to read the compliance data from the data card and apply it to the currently displayed patient. A ”Successful Acquisition” message is displayed upon completion. This process can be slow.
If the patient information on the card does not match a patient already in the system, a "The media does not belong to an active EncorePro patient" message is displayed. You may see this message at first download. Ignore and proceed.
Click Exit to close the Data Card Utilities window.

To view your reports go to the THERAPY page under Patients tab, click on "DETAILED DATA" in lower left corner to get all the different reports. The default is for summary data only.

Only the last 7 days of detailed data are saved in this area. Summary data is always there. Detailed data older than 7 days is available in the History tab. You can also save to pdf if you wish.

The default password expiration time is 90 days. You can change this in the Company Settings tab and then Preferences tab. Easily seen to Edit. In this same area is the Leak reported choice. It defaults to "unintentional leak" or excess leak. You can change it to total leak if you wish. This leak is close but not absolute because no where in the software do you input the exact mask and intentional vent rate. So don't be alarmed if it numbers are off a bit. Example, my mask has vent rate of 35 at my pressure but if I choose Total Leak I often see total leak as 28 L/min. Go figure... It is close. I really just look at the leak line itself and don't pay all that much attention to the leak average. If line is more or less straight, that is sufficient.

Rest of the stuff is more for doctors and clinics. Poke around if you wish. The Help section explains some things but other than numbers and a general glossary of terms it leaves you to decide if what you see is acceptable. Remember this software was designed for people who already should know what each data field means in relation to therapy.