Mask stupidity

MaxINTJ wrote:

Bertha deBlues wrote:

A MESS wrote:Problems-problems--you may start out on your back or whatever, but who knows how you will wind up. Dont think any of the manufacturers are doing a great job, or else we would not be moaning about it. Manufacturers--listen up!

There are "contact us" buttons on some manufacturer websites. You could let them know directly what you want. Can't hurt to try.

Philips Respironics: https://www.resmed.com/us/en/consumer.html
Resmed: https://www.resmed.com/us/en/consumer.html

They don't want to be contacted - they list no online or email contact method.

I don't have hours to spend on the phone and then not have any record of anything they say.

Guys - this isn't that hard...

Do a Google search for "Phillips Respironics Corporate Office" and it will give you the direct phone number and address in PA. I haven't done Resmed but I'm betting you can get that too.

Madalot wrote:

MaxINTJ wrote:They don't want to be contacted - they list no online or email contact method.

I don't have hours to spend on the phone and then not have any record of anything they say.

Guys - this isn't that hard...

Do a Google search for "Phillips Respironics Corporate Office" and it will give you the direct phone number and address in PA. I haven't done Resmed but I'm betting you can get that too.

How does that change what I said (in blue)?

MaxINTJ wrote:

Madalot wrote:

MaxINTJ wrote:They don't want to be contacted - they list no online or email contact method.

I don't have hours to spend on the phone and then not have any record of anything they say.

Guys - this isn't that hard...

Do a Google search for "Phillips Respironics Corporate Office" and it will give you the direct phone number and address in PA. I haven't done Resmed but I'm betting you can get that too.

How does that change what I said (in blue)?

Call them and ask them who to send the letter to, then write a letter.

Madalot wrote:Call them and ask them who to send the letter to, then write a letter.

A phone call and then snail mail?

You are mistaking me for someone that has some patience left.

At my peak of patience I *might* have had 5% of what a normal person has, and that 5% was gone a LONG time ago - like the day after I tried xPAP.

MaxINTJ wrote:

Madalot wrote:Call them and ask them who to send the letter to, then write a letter.

A phone call and then snail mail?

You are mistaking me for someone that has some patience left.

At my peak of patience I *might* have had 5% of what a normal person has, and that 5% was gone a LONG time ago - like the day after I tried xPAP.

Sorry Max, and I swear I do not mean to be rude, but there's only so much we can do. You are complaining BIG TIME about how manufacturers don't make a mask for you. It's suggested that you tell them what you need and why. Now you're complaining that you can't get a hold of them and when an avenue to do just that is presented to you, you've got reasons why you can't do that too.

At a certain point, you need to stop bitching and either accept what is or do what is necessary to change it.

Madalot wrote:At a certain point, you need to stop bitching and either accept what is or do what is necessary to change it.

I can't be the only person in the world with a SDB problem and a front sleeper. How long have these companies been making masks?

By making it hard to contact them, in this age of instant communication, indicates they do NOT want customers to contact them. Typically if a business does not have easy methods (read MODERN methods) to contact them, I don't do business with them. In this case, they have a captive audience, so they don't have to listen.

MaxINTJ wrote:

Madalot wrote:At a certain point, you need to stop bitching and either accept what is or do what is necessary to change it.

I can't be the only person in the world with a SDB problem and a front sleeper. How long have these companies been making masks?

By making it hard to contact them, in this age of instant communication, indicates they do NOT want customers to contact them. Typically if a business does not have easy methods (read MODERN methods) to contact them, I don't do business with them. In this case, they have a captive audience, so they don't have to listen.

Max, nothing in this life is easy today. It's your choice to decide "I don't do business with them" but they are the very ones you are bitching about because they don't have a mask you think you can use.

Truth? You sound more like a person that simply wants to complain and isn't interested in any solution or fix unless it is 100% no work for you.

Recently, I found out, purely by accident, that my mortgage escrow had increased and therefore, my monthly mortgage payment had gone up by $30, but for 10 months, I had been paying the lower amount. Calling customer service proved to be an effort in futility. Yes, I bitched about it, but *I* was willing to put in the time and effort. I looked up the corporate information for my mortgage company and called them. I took the necessary time to complain about the situation. The end result? Because I took the time, my mortgage company deposited the $300 I hadn't been paying into my escrow account. I paid the higher amount on month 11, but I got $300 from them because I made it clear to them it was their fault I wasn't notified about the increase.

If I behaved the way you do, I would have had to pay the $300.

I share this because this life is tough. The world is tough. You have to be tougher. If something is important to you, fight for it. If you believe they aren't taking stomach sleepers into account when designing masks, tell them. Take the time. You have the time. You spend a lot of time here. Take a day off from the forum and contact Respironics. TELL THEM.

If you're not willing to put for the effort to help things change, it would be best to stop complaining.

Max,

RE: contacting ResMed via email

Apparently, the US office is a marketing/sales office.TO find an email address I had to go to the Australian site. If you get some spare patience, here is the contact.

TASmart wrote:Max,

RE: contacting ResMed via email

Apparently, the US office is a marketing/sales office.TO find an email address I had to go to the Australian site. If you get some spare patience, here is the contact.

Thank you!

Since it was thrown in my face, I did email them.

I'm not holding my breath for a solution, but a response would be nice.

It really was not meant to be a thrown in the face thing. In relish a challenge, and a supplier not having an email contact seemed inconceivable to me so I went to work on it. Then I just had to share. Sorry, it looked like an in the face thing.

I would expect some kind of weasely replay after a few weeks. But you never know.

TASmart wrote:It really was not meant to be a thrown in the face thing. In relish a challenge, and a supplier not having an email contact seemed inconceivable to me so I went to work on it. Then I just had to share. Sorry, it looked like an in the face thing.

I would expect some kind of weasely replay after a few weeks. But you never know.

I didn't mean it as a bad thing - the throwing in the face - sometimes that's better at getting my attention...

You can start out however you want. Who knows how you will end up. Cannot control!

I've also found in general twitter a good place to get contact with a company when I have had a bad experience. They usually try to get back with me quickly because I just put them on blast in a public way. It of course doesn't always work, but for me I've had the majority respond and then take it offline in PMs to try to help.

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