RESMED testing new hose for Swift

dllfo · Post by **dllfo** » Wed Sep 27, 2006 1:07 pm

I spoke to RESMED yesterday, they are testing a new hose for the Swift. They
also said I was one of the few people to contact them about the ends pulling off their hoses.

I asked if they wanted more Beta testers, they said they didn't know yet.

The wife and I should get our hoses in the next ten days. If you are curious, and want to try the new hose...contact them.

They said they have not heard anything about a new Swift mask being released anywhere. Hmmmm.

beneyw · Post by **beneyw** » Wed Sep 27, 2006 2:20 pm

Interesting...I called ResMed and they sent me back to where I purchased the mask. I got ZERO satisfaction from them since they basically told me they were the mfr. and could not deal with me directly. Every day that goes by I get more and more disillusioned by mfrs. who take no responsbility for the junk they make and for which they get exhorbitant prices. Yes, you bet I am angry!

dllfo · Post by **dllfo** » Wed Sep 27, 2006 6:04 pm

Resmed implied my DME should replace the hose under warranty and they have been very good to do that. I get tired of calling them. I am going to use the hot glue gun, see if I can do it that way.

But for the price they charge, and the price they charge for a replacement, those hoses should be better quality.

I hope the Beta version is good.

Anyway, call your DME, tell them you need a good hose to get treatment.

Snoredog · Post by **Snoredog** » Wed Sep 27, 2006 6:05 pm

I hope they stick it up their rear end.

greyhound · Post by **greyhound** » Wed Sep 27, 2006 6:06 pm

Anyone know how long their warranty is. I'm already having problems with the replacement I purchased a few months ago.

dllfo · Post by **dllfo** » Wed Sep 27, 2006 6:43 pm

90 days as I recall. I may ask them for another hose for the NEW one whose end came off.

My first hose last a couple of months before it came apart. The hot glue gun sounds good. I get tired of chasing them. Of course they are counting on that.

If I were 25 and jumping out of bed each day, I might understand better, but I am not and getting up is a chore to be accomplished slowly until my first 3 pain meds are taken. Not sure why the ends pull off. I thought it was me the first time. then my wife pulled the end off one. Built poorly.....

sthnreb · Post by **sthnreb** » Wed Sep 27, 2006 7:33 pm

Another reason for a price increase for them? To build better hoses? Doubtful.

dllfo · Post by **dllfo** » Thu Sep 28, 2006 1:27 pm

Hey Folks...cut them some slack....the plastic that goes into those hoses has went up in cost due to the high petroleum prices. We are probably saving them from Chapter 11.

I just KNEW Jim would want an explanation. javascript:emoticon(':lol:')
Laughing

Guest · Post by **Guest** » Thu Sep 28, 2006 9:52 pm

As I said in another thread, I contacted ResMed about a month ago about this. Thier customer service told me that the resdesigned hoses are out there and the DMEs can get them under warranty. I called the DME and they sent me a whole new mask and I wasn't even due for one. The hose looks the same as the old hose, but they have obviously attached it better to the swivel. Mine has stayed together.

I also contacted them about the Swift II. They said it will be out in the US in the Spring. It looks like it will be a great upgrade. Basically the pillows and the exhaust system have been improved.

Patrick A · Post by **Patrick A** » Thu Sep 28, 2006 9:58 pm

Snoredog wrote:I hope they stick it up their rear end.

Right on!

Machine

Additional Comments: Resmed AirCurve 10 VAuto BiLevel with HumidAir