Remstar Auto data missing

puffing billy · Post by **puffing billy** » Fri Feb 16, 2007 2:24 pm

I downloaded my data today and again I am missing up to four days of data this happens regularly.
But it does record 100% usage within the time period with the correct hours.
I know this has been raised before.

Does anyone have a fix for this problem?

Although I dont need the data as my AHI is around the 1 mark, I do like to have things that work properly.

Billy

Sleepy-eyes · Post by **Sleepy-eyes** » Fri Feb 16, 2007 2:38 pm

Billy,

When I finish downloading my card, a window pops up asking if I want to save or erase the card. I always choose "save". You're not erasing the card are you? If that's not it, I can't imagine where it could go.

puffing billy · Post by **puffing billy** » Fri Feb 16, 2007 2:52 pm

Hi Chris
No I always save the data.

Billy

jskinner · Post by **jskinner** » Fri Feb 16, 2007 2:58 pm

puffing billy wrote:Does anyone have a fix for this problem?

There is currently no known fix for this problem. The only suggestion that I have is that erasing the card after each download seems to improve the odds that this won't happen.

puffing billy · Post by **puffing billy** » Fri Feb 16, 2007 5:04 pm

How about a new card?

Goofproof · Post by **Goofproof** » Fri Feb 16, 2007 8:26 pm

There are four parts to the equasion, the XPAP, the card, the reader and the software, any one could cause the problem. That makes it hard to pin down. I got a second machine and a second reader, and a second computer, but I don't have a problem with reading the card. But I am ready.

Last night, I lost power and had to restart my machine and it messed up the readout. (Put it in two days) in Encore Pro, But jskinner's program saw it correctly as one day. Jim

Paul B · Post by **Paul B** » Fri Feb 16, 2007 8:30 pm

What version of the firmware are you using?

Wulfman · Post by **Wulfman** » Fri Feb 16, 2007 8:47 pm

Billy,

How often are you downloading? From your post, it doesn't sound like you're downloading every day.......

Den

jskinner · Post by **jskinner** » Fri Feb 16, 2007 9:05 pm

Goofproof wrote:Last night, I lost power and had to restart my machine and it messed up the readout. (Put it in two days) in Encore Pro, But jskinner's program saw it correctly as one day.

Yeah I have seen Encore Pro do that too. Sometimes Encore Pro breaks the read out based on sessions, its annoying. In EPA I base it entirely on session start time being between a time range. I think that makes more sense.

puffing billy · Post by **puffing billy** » Sat Feb 17, 2007 9:43 am

Den
I download once every 2 weeks on average. I downloaded today and it was OK.
Paul
Here is all the information on my equipment.
Remstar Auto w/Cflex
Encore Pro 1.6.22
Database version 11.9
My Encore version 1.5.B7
Smart card reader is Mako/Infineer DT3500
Version 1.0.0

lion · Post by **lion** » Sat Feb 17, 2007 10:18 am

i agree with the expert views of JSkinner, that one could possibly erase the card after every down load. I did so, and i am now having better results. Is Respironics aware of this problem and surely they must be doing something to resolve the matter in their software or in the remstar auto m series machines.

Further, the demographic screen of encore pro has a start of the day square. the default time is 12 pm. i am sleeping every night at 10 pm. could the learned Members of this forum advise, what is the best time i shoud insert in the demographic screen as the start of the day time.

Wulfman · Post by **Wulfman** » Sat Feb 17, 2007 3:10 pm

puffing billy wrote:Den
I download once every 2 weeks on average. I downloaded today and it was OK.
Paul
Here is all the information on my equipment.
Remstar Auto w/Cflex
Encore Pro 1.6.22
Database version 11.9
My Encore version 1.5.B7
Smart card reader is Mako/Infineer DT3500
Version 1.0.0

Billy,

That explains why you're losing data. The cards will only hold about 6 or 7 days of detailed data. If you go past that, it'll overwrite the oldest data. Your profile shows that you're using a "classic" (tank) Auto, so the problems of the M Series machines (dropping a couple of nights after about 6) wouldn't affect your machine.
My recommendation would be to not let the download period exceed 6 days/nights worth. Then you should be OK.

Best wishes,

Den

puffing billy · Post by **puffing billy** » Sun Feb 18, 2007 2:30 am

Thanks Den I will try that. Having got my treatment mostly sorted I dont look so often.

Billy

Remstar Auto data missing

Remstar Auto data missing

Re: Remstar Auto data missing

encore pro missing data.

Machine