S9 Autoset Data Was Reset and is Not Updating

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
XSnorer
Posts: 67
Joined: Tue Oct 05, 2010 12:33 pm
Location: Louisiana

S9 Autoset Data Was Reset and is Not Updating

Post by XSnorer » Thu May 03, 2012 11:51 am

I just yesterday noticed the usage display on my S9 has reset to 1/1 - compliance of 1 day out of 1 days. Days used for >4 hours is showing 0/1 with the last usage at 2 hrs and 36 minutes. Both of these values are wrong. The stats also seem to be locked in at the same value. Usage of the machine has been daily at about 7.5 hrs per night. So not sure what's up with my counter and stats. Anyone else have a similar problem? Could it be that the memory card is full? (Plan on checking this when I get home...)

_________________
Mask: Swift™ FX Bella Nasal Pillow CPAP Mask with Headgears
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control
Additional Comments: Upgraded to S9 Autoset from 68 mo old Respironics Plus w/Cflex in October 2010.

User avatar
RandyJ
Posts: 1673
Joined: Thu Apr 21, 2011 7:22 pm
Location: Connecticut, USA

Re: S9 Autoset Data Was Reset and is Not Updating

Post by RandyJ » Thu May 03, 2012 12:25 pm

What does it show if you change the period selection to 1 week or 30 days?

I would try doing a hard boot: pull out the plug, wait a few mins and plug it back in. Then look at counter again and see what it displays.

_________________
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear
Additional Comments: Backup & Travel Machines: PR System One Bipap Auto, S9 VPAP Auto, S9 Autoset, Oximeter CMS-50E
Diagnosed March 2011, using APAP 14 - 16.5 cm, AFlex+ 2
Alt masks Swift FX pillows, Mirage FX nasal mask, Mirage Quattro full face mask

XSnorer
Posts: 67
Joined: Tue Oct 05, 2010 12:33 pm
Location: Louisiana

Re: S9 Autoset Data Was Reset and is Not Updating

Post by XSnorer » Thu May 03, 2012 12:27 pm

It shows the same stats regardless of the time period selected - 1 day, 1 week, 1 month, 3 months, 1 year.

I will try to unplug, let it sit for a while, then plug in to reboot....

_________________
Mask: Swift™ FX Bella Nasal Pillow CPAP Mask with Headgears
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control
Additional Comments: Upgraded to S9 Autoset from 68 mo old Respironics Plus w/Cflex in October 2010.

User avatar
Pugsy
Posts: 65122
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: S9 Autoset Data Was Reset and is Not Updating

Post by Pugsy » Thu May 03, 2012 1:44 pm

You may need to wait over night to see if the reboot thing helps till you have a new session.
I don't think it is retroactive to past "stuck" data.
Just thought I would warn you just in case.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

XSnorer
Posts: 67
Joined: Tue Oct 05, 2010 12:33 pm
Location: Louisiana

Re: S9 Autoset Data Was Reset and is Not Updating

Post by XSnorer » Fri May 04, 2012 8:21 am

Rebooting after a long wait (approximately 1 hr) solved the problem. Bur for future reference for those who may have the same problem, unplugging for a few seconds is not apparently enough time to prompt a reboot - because that did not work.

Also, just want to add that I checked the memory card. It's usage was only 1 or 2 percent. In addition, the folder containing the nightly data showed as having captured and recorded all data on the card. Nothing was skipped. So the only machine issue was only in reporting the data on both the brief and detailed summary screens... and the reboot solved this problem.

Anyway, thanks RandyJ for the suggestion.

_________________
Mask: Swift™ FX Bella Nasal Pillow CPAP Mask with Headgears
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control
Additional Comments: Upgraded to S9 Autoset from 68 mo old Respironics Plus w/Cflex in October 2010.