Why 52.5 machine hours on my "new" machine?

[Junebug999]

So, I was looking through the screens on the Intellipap, and it says "52.5 machine hours"? I only have used 10.5 hours on the machine, so, what was that machine doing those other 42 hours????

I specifically asked if I was getting a new machine and was told yes.....everything was in the tote bag when the R.T. took me in the room. Only the mask was packaged up completely. Also, I have a binder that has info in it, and the user manual is a photocopy......so what do you think?

I don't like what I'm thinking, but maybe all these machines are ran for 42 hours to "break in" before given to a new patient???

Input appreciated. I hope DeVilbiss Marketing sees this, maybe they will know about the extra "42" hours.

[LSAT]

Have you asked your DME? I would think that would be the first step. If I bought a new car and there were 100 miles on it when I took delivery...I would ask the dealer...WHY.

[DoriC]

Our machine was brought in a sealed box with the manufacturer's name printed on it, the tote bag was in a separate sealed plastic bag as was the mask.?

[Bons]

Sounds like you go to my DME. When she called to tell me the doctor had ordered a switch to BiPAP she also said the other RT was in the storage room looking for a used pap for me to try for three weeks that the doctor ordered for my titration study. I told her that I wanted a new one if the switch becomes permanent. Came to pick up the pap and reminded me that she'd promised a new one if it came to that. "Oh, this is a brand new one.", she said. I asked her to show me the box that it came in, since the new CPAP I'd had was still in it's box when I'd picked it up. A tad bit of hemming and hawing occured at that point. My "new one" had 49 hours on it. Ya really think they run them about 50 hours to see if the bugs are out?

[jmcanzo]

I bought mine from cpap.com. It had 0 hrs on it. The manual was printed not a copy. Hose in a package, the little "do not eat" package in the bag...You have been given a used machine

[DHC]

I bought mine from cpap.com. It had 0 hrs on it. The manual was printed not a copy. Hose in a package, the little "do not eat" package in the bag...You have been given a used machine

I am not so sure. I purchased mine from cpap.com as well, and when it arrived it had more than 24 hours on it. I am pretty sure I do not have a "used machine" as it has not been very long at all since they came with SmartFlex installed, and there was no indication of any usage other than the reported hours on the machine - which I attributed to some factory 'run-in.'

Of course, if we learn that these machines were, in fact, previously owned and used I will be

[Junebug999]

hmmmmmmmmmmmmm ya'all are thinking what i'm thinking....just told dh.....soooooooooo.....did the person who had this before me have leprosy????

don't laugh....i was exposed to leprosy in a work situation back in the late 70's. I worked in a clinic and someone brought their father in who was an immigrant who had the disease.

grrrrrrrrrrr you know it's just such a CON to make my insurance pay for something that is used....then they should give them a USED price....

but dh says i'm not done with a dme yet...or a contracted DME yet......but I wanna be. I just hate being lied to.

PLUS...and this is just a personal thing but I don't like COPIES of manuals...i want the real deal...maybe i don't like being lied to because i don't want someone to think i'm stupid enough to fall for that....

Sigh.

[Wulfman]

According to something I think I recall reading from one of the RTs or DMEs on the forum years ago, there's some "leeway" in the number of hours that the machine can be considered "new"......but I don't remember exactly what that number is.
There could be a number of reasons how they got on there, but personally, I wouldn't worry about it for that few hours.


Den

[Janknitz]

Obviously this machine was tried by someone else and then came to you. That's a relatively few number of hours and shouldn't affect your use of the machine at all, and hopefully they cleaned it well. CPAP machines are not like cars that lose value at a certain arbitrary mileage point.

That said, I think you should write a letter to the highest up person you can find in the DME company, describing the situation. State that you were promised a brand new machine, and that is NOT what you got, nor is it what you and your insurance company were charged for. Make a big deal (polite but firm) of how this erodes your trust in the DME and how disappointed you are since you have depended on them to supply you with this important but expensive medical equipment, and that you do not feel that you can rely on them in the future. CC a copy of the letter to your insurance company.

I'm not sure they will do anything for you, but at least you will feel better knowing you expressed your feelings. You might even get an apology, a new machine, or perhaps a free mask out of the deal--but don't hold your breath.

Unfortunately, we CPAP users are not the perceived customers of sleep professionals, equipment and supply manufacturers, or DMEs. They all think their customer is the insurance company--and it's our fault for letting them.

[Sillyme]

I am not so sure. I purchased mine from cpap.com as well, and when it arrived it had more than 24 hours on it.

Mine also came from CPAP.com and had around 50 hrs on it. PAP and humidifier were packed in the travel bag and looked new to me. I just assumed there was a break-in period or something.

[torontoCPAPguy]

Hmmmm. Lesseee here. I paid for a new machine. That would likely mean that it comes in a sealed manufacturer's box. That would mean that the manual was NOT a photocopy and came in a plastic sleeve/bag. That would mean that the equipment came in plastic bags and that the displays were likely covered with plastic protectors. That would mean that the box was in NO WAY unsealed. Period. End of story.

If you have received ANYTHING else you have had a CRIMINAL OFFENSE committed against you called FRAUD. In the USA it is a felony. In Canada it is an indictable offense at these values.

I would call my supplier and suggest that he has five minutes to hear you out and 24 hours to replace your gear with NEW SEALED gear or your next call will be to the law. PERIOD.

I do not take kindly to being defrauded by such lowlife, bloodsucking scum as this. If they want to sell a used piece of equipment, let them (a) state that it has been used; and (b) let YOU make the decision on whether or not you wish to purchase a used piece of equipment that has been used by someone with active leprosy.

AND I would tell them in no uncertain terms that you are about to take action that will make their last enema seem like a dance in the park.

Jeeeeeeez. Why on Earth would I let some lowlife defraud me?

[Sirca]

Just got my Intellipap today (purchased online, but not from cpap.com) and it had 29.5 hours on it and came with a photocopied manual. It was advertised as "New Factory Sealed DeVilbiss intelliPAP Auto CPAP w/ SMARTFLEX and Htd Humidifier".

Too excited playing around with it (first xPAP machine) to be too bothered by the hours and manual, but it did seem a bit odd.

[jdm2857]

No, xPAP boxes will NOT be factory sealed when the patient receives them. By law, the provider must setup the machine according to the prescription. So the box will have been opened and resealed. In addition, most manufacturer's include the provider's or clinical manual in the box with instructions to the provider to remove it.

As for the hours, it is possible that the manufacturer pulls randomly selected units and tests them to ensure quality. I don't think anyone considers such a unit used.

There's no excuse for the photocopied manual, however. You DME probably pulled the original out for someone else. I would demand a proper manual.

[elena88]

I can see testing it and letting it run for a couple days...

however, when you think of all the people who take a machine and fail after one week, the timing makes ya wonder a little?

you should not have a photo copy of your manual though, thats pretty bush league on their part..

[Sirca]

No, xPAP boxes will NOT be factory sealed when the patient receives them. By law, the provider must setup the machine according to the prescription. So the box will have been opened and resealed

Good point. However, mine was set to DeVilbiss' default values (5/15 cmH2O), not to my prescription.