Help with data card, please!

[melissa1974]

Let me start of by making it clear that I do not have a card reader or software yet. I do check my own numbers each morning via the screen on my machine, but so far that is as far as I have gotten with my data.

However, my DME requests that I send my Resscan card to them every few weeks so they can send reports to my doctor, to my insurance company, and to me (at my request). The last time they sent me my card back, though, when I went to copy new data onto it, I got an error message. First, it said "CARD INSERTED PLEASE WAIT" which is what it is supposed to say. Then, it said: "CARD ERROR. REMOVE CARD" I tried a zillion times, I turned the machine on and off, all to no avail. I always get the same message. So, I sent the card back to the DME and asked for a new card, which I finally received today after nearly a month long wait! Along with the card was a note from the DME stating that the old card read just fine in their office, but that they sent me a new one anyway. I tried again to copy my data onto this new card and the same thing happened. So, that makes me think it must be my machine.

To make it more frustrating, someone from the DME's office has been sending me letters and calling me telling me that if I don't send in my data card, my insurance co. is going to stop paying for my machine! I keep calling them back and telling them that I have been waiting for them to send me a new card, but clearly one office is not communicating with another office there. Grrr.....

Has anyone else had this problem? Any solutions? I would love to be able to solve this, copy the data onto the card and mail the darn thing in without having to deal with the DME again. I am hoping some genius on this board can help!!

Thanks!!

[GumbyCT]

Have you tried flipping the card over the other way? Upside Down Under?

[melissa1974]

yep

[Nord]

Let me start of by making it clear that I do not have a card reader or software yet. I do check my own numbers each morning via the screen on my machine, but so far that is as far as I have gotten with my data.

However, my DME requests that I send my Resscan card to them every few weeks so they can send reports to my doctor, to my insurance company, and to me (at my request). The last time they sent me my card back, though, when I went to copy new data onto it, I got an error message. First, it said "CARD INSERTED PLEASE WAIT" which is what it is supposed to say. Then, it said: "CARD ERROR. REMOVE CARD" I tried a zillion times, I turned the machine on and off, all to no avail. I always get the same message. So, I sent the card back to the DME and asked for a new card, which I finally received today after nearly a month long wait! Along with the card was a note from the DME stating that the old card read just fine in their office, but that they sent me a new one anyway. I tried again to copy my data onto this new card and the same thing happened. So, that makes me think it must be my machine.

To make it more frustrating, someone from the DME's office has been sending me letters and calling me telling me that if I don't send in my data card, my insurance co. is going to stop paying for my machine! I keep calling them back and telling them that I have been waiting for them to send me a new card, but clearly one office is not communicating with another office there. Grrr.....

Has anyone else had this problem? Any solutions? I would love to be able to solve this, copy the data onto the card and mail the darn thing in without having to deal with the DME again. I am hoping some genius on this board can help!!

Thanks!!

Send your DME an official letter - stating the problem and c.c. your Insurance Company rep. They could come out and see for them selves.

Nord

[melissa1974]

Thanks, Nord. Actually, I made one last phone call to the DME this morning and I think I have resolved the issue. When I get home from work later on, they want me to call them back and read them my usage hours over the phone. Apparently, that's all the insurance co. wants.

Then, I have a service call set up for Tues. evening, when a rep. from the DME is coming out to my home to switch out my machine with another one, because they are assuming that my card reader must be corrupt. I told her that was fine, as long as they brought the machine with them at that time, because I would not spend even one night without it. I also told her that it must be replaced with the exact same machine. She assured me that it would be. So, I think that's that.

Thanks to all for the help!

[Guest]

If they have the correct cable & adaptor (they should!), they could direct connect and download the data. I've had to do it before.

TN RRT

[Nord]

Thanks, Nord. Actually, I made one last phone call to the DME this morning and I think I have resolved the issue. When I get home from work later on, they want me to call them back and read them my usage hours over the phone. Apparently, that's all the insurance co. wants.

Then, I have a service call set up for Tues. evening, when a rep. from the DME is coming out to my home to switch out my machine with another one, because they are assuming that my card reader must be corrupt. I told her that was fine, as long as they brought the machine with them at that time, because I would not spend even one night without it. I also told her that it must be replaced with the exact same machine. She assured me that it would be. So, I think that's that.

Thanks to all for the help!

That's great Melissa...

Good for you. You can win with persistence and knowledge.

Nord