What's wrong with my CPAP?

randian · Post by **randian** » Sat Mar 07, 2009 9:21 am

It's a new REMStar Auto. The blower motor won't spin up properly. It barely spins up before stopping. That is retried a few times and then it permanently quits with an Error 80. Is there some way to troubleshoot this or is my unit DOA? It was supposedly tested before delivery.

RipVW · Post by **RipVW** » Sat Mar 07, 2009 9:24 am

Sounds like you need to return it for a replacement. What a pain that is!

Wulfman · Post by **Wulfman** » Sat Mar 07, 2009 9:32 am

Which "REMstar Auto"?
Older Legacy model or the newer M Series?
Does it have a power brick?
Is everything connected properly?
Have you tried it in another outlet?
Are you "hooked up" to it when it does that?
Have you gone through (checked) the settings in the "Setup" menu?

Den

randian · Post by **randian** » Sat Mar 07, 2009 9:40 am

Wulfman wrote:Which "REMstar Auto"?
Older Legacy model or the newer M Series?
Does it have a power brick?
Is everything connected properly?
Have you tried it in another outlet?
Are you "hooked up" to it when it does that?
Have you gone through (checked) the settings in the "Setup" menu?

It's a Legacy, no power brick, all connected per the manual. I've tried other outlets. It fails whether or not I'm hooked up, and on both AC and DC power. I've checked the settings but I don't see any that would be obviously relevant.

randian · Post by **randian** » Sat Mar 07, 2009 9:43 am

RipVW wrote:Sounds like you need to return it for a replacement. What a pain that is!

The real pain is that this is on a weekend and I can't get anybody to replace it until Monday, which probably means I'd have a replacement Tuesday at the earliest. Since this unit is a replacement for my previous and now dead CPAP, I'll have gone most of a week without a CPAP. I'm already exhausted from the lack of sleep.

Debjax · Post by **Debjax** » Sat Mar 07, 2009 9:50 am

If this was an O2 concentrator, a failure would be life threatening and they would consider it an emergency, replacing on weekend. Too bad clap isn't considered same. It should be.

6PtStar · Post by **6PtStar** » Sat Mar 07, 2009 10:04 am

I think this is the correct error code for your machine.
E-80 ERR_ROTOR_LOCKED •Locked Motor •Defective PCA •Replace Motor •Replace PCA

Jerry

Wulfman · Post by **Wulfman** » Sat Mar 07, 2009 10:08 am

The list of all the error codes for the (Legacy) Pro 2 and Auto machines is in this post.

viewtopic/t39570/viewtopic.php?f=1&t=17 ... es#p221849

I'm a little curious as to how you got a "new" Legacy Auto. There haven't been any (new ones) available on the market since around December of 2007.

Den

Gale Hawkins · Post by **Gale Hawkins** » Sat Mar 07, 2009 10:16 am

I got that message on my Remstar Pro after 12,712 hours and could not see any issues by sight when I took it apart. It is hard to know if it is the part mentioned or the motor board at issue. My motor was not locked in a physical sense is all I know.

I used my spare for a few days and found a used one with 2.6 hours for $125 so I still have two spares for times like these. One is for the motorhome and another for busienss road trips.

SleepyRose · Post by **SleepyRose** » Sat Mar 07, 2009 10:28 am

Debjax wrote:If this was an O2 concentrator, a failure would be life threatening and they would consider it an emergency, replacing on weekend. Too bad clap isn't considered same. It should be.

I agree.

DoriC · Post by **DoriC** » Sat Mar 07, 2009 10:54 am

Deb, Typo,Typo! But it made me laugh anyway, thanks.

Goofproof · Post by **Goofproof** » Sat Mar 07, 2009 11:26 am

That's why a back-up..... or two is a good idea. Jim

randian · Post by **randian** » Sat Mar 07, 2009 11:54 am

Wulfman wrote: I'm a little curious as to how you got a "new" Legacy Auto. There haven't been any (new ones) available on the market since around December of 2007.

Technically, it's used with 0 hours.

randian · Post by **randian** » Sat Mar 07, 2009 11:58 am

Gale Hawkins wrote:I got that message on my Remstar Pro after 12,712 hours and could not see any issues by sight when I took it apart.

Is this unit safe to take apart? I took apart a Solo LX and when I put it back together the outer case wouldn't seal tight properly anymore. It was loose no matter what I did with the screws.

randian · Post by **randian** » Sat Mar 07, 2009 10:19 pm

Wulfman wrote:
Does it have a power brick?

Is the Legacy supposed to have a power brick?

What's wrong with my CPAP?

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