Resmed card reader driver

[Engransan]

Anyone have a Resmed card reader driver ?

[Slinky]

Well, I must have one 'cause my ResScan 3.4 accepts a download from my Resmed VPAP Auto via the cable reader AND via my VPAP Auto via my S8 ResLink via the cable reader.

I take it the "driver" is like a 'puter or software file? I'd copy and send if I knew what the devil I was looking for to copy. Sorry I am so 'puter illiterate.

[Engransan]

Thanks Slinky but I think you are using a USB cable direct to your computer. The card card reader accepts the tiny smart card from the Resmed apap then transfers it to the puter USB buss. Since I don't have a laptop I would have to bring my machine from the bedroom every morning and use a USB cable if I can't use my card. Thanks for caring.
Ken

[txnative]

I am using the Smart Card Reader attached by USB to my computer. My WinXP installed the reader with no trouble.
I will be glad to help if I can.
The Driver is shown as "advanced card systems, Ltd ver 1.1.5.6".
If you need it, PM me and I will see what I can do.

[txnative]

OK, a little more Info.
When you install the ResScan software, at the end, you connect the reader and the driver is installed from the software disk.
I can copy the driver files if you want them.

[Velbor]

Anyone have a Resmed card reader driver ?

Please take care. When installing the ResScan software, I believe they instruct users NOT to load the driver first, but to install the software first and let the software installation take care of the driver. It's my recollection that there have been reports posted of problems when this sequence was reversed.

Velbor

[Engransan]

Sounds like I should uninstall everything and disable the internet to prevent it from automatically loading a windows driver then reload the software with reader plugged in.

[Velbor]

Sounds like I should uninstall everything and .... then reload the software with reader plugged in.

The situation may not be so dire as I had thought.

During installation, a dialog will ask you whether you want to install the drivers for the
ResScan USB Adapter and the ResScan Data Card Reader. This is the preferred method of
installing the drivers if they are not already installed on your PC. Alternatively, these drivers
can be installed through the ResScan Start menu. To download, go to Start > Programs >
ResMed > ResScan > Drivers > Data Card Reader.

Still, it is often best to follow directions. Also, it seems that the installation should be carried out WITHOUT the reader plugged in:

To install the driver for the ResScan Data Card Reader (ACR 38U Smart Card Reader):
1. Do not connect any data card reader to your computer.
2. If not already installed, install ResScan using the ResScan installation CD.
3. Select Data Card Reader in the Windows Start menu (Start > Programs > ResMed >
ResScan > Drivers > Data Card Reader).
4. In the Installation Wizard, select the Install option and follow the instructions.

Hope this is helpful. Velbor

[Engransan]

OK Velbor I followed those directions and got the same result.The error msg reads: "There are no devices available for downloading data" "Connect a flow generator or data card and try again" I checked the device manager and found that my reader is installed correctly with software version 1.1.6.2 the light flashes every two seconds. I didn't have a smart card installed, would that matter?

Looks like it's not meant to be.
Engransan

[txnative]

"There are no devices available for downloading data" "Connect a flow generator or data card and try again"

This looks like a msg I get when I ask ResScan to download and I have my Reader attached, but have not put my data card in the reader.
Suggest you insert a data card and see what happens.

[billbolton]

Remember that the ResScan card has to be inserted in to the ACR-38 reader with the with contacts facing up.

This is the opposite way up to which the card has to be inserted into the flow generator.

The reader is designed to take full sized Smartcards which have the contacts on their top surface (which is the "normal" orientation for a full size Smartcard).

Cheers,

Bill

[Guest (lktnky)]

I had the same error code and it turned out the card itself was corrupted. I got a replacement card (under warranty.)

[pianomagoo]

Anyone have a Resmed card reader driver ?

I've noticed you have already had some responses but I would like to add something.

Are you using a laptop or cpu? Windows xp or vista?

If you are using a laptop, you need to disable network adapter and wireless adapter under Device until the card reader has been installed. This is what ResMed in Austrailia tech told me.

If you are using Vista in either a laptop or cpu you will need the 3.5 version of the ResScan software which you can get from resmed tech support in Australia.

If it turnes out that your cardreader is defective cpap.com will replace it if you bought it from them.

My cpu has no problems with the cardreader but my laptop is another story. I still get the sign that I need to try again as my reader and or card is not recognized but I just ignore it and click it off. I find with my cpu I just insert the data card and it downloads easy. Remember to click select and change summary to detailed data before downloading.

On my laptop, I have to wait until after I open my file to plug in card reader then wait until after I click on download and select detailed data to insert my data card in order for it to work. This is weird, I know. It just doesn't work as simply on my laptop.

I hope you get yours working without any more issues.

Anne

[Engransan]

Thanks folks, I sure do appreciate the help. Bill I understand that you have to insert the card upside down but how about the folks on this side of the world?
Anne I have a desktop computer with Win XP and my Rescan software is new version 03.05.010
I think I need to remove all the old reader driver software from my system (if I can figure out how to do that)and start again. I would also like to determine how to turn off the windows automatic driver installation. Oh well another day.

[pianomagoo]

Thanks folks, I sure do appreciate the help. Bill I understand that you have to insert the card upside down but how about the folks on this side of the world?
Anne I have a desktop computer with Win XP and my Rescan software is new version 03.05.010
I think I need to remove all the old reader driver software from my system (if I can figure out how to do that)and start again. I would also like to determine how to turn off the windows automatic driver installation. Oh well another day.

I just thought of something but don't know if it matters or not. Is the ResScan 3.5 software compatible with XP? I guess it is if you had no problem installing it.

I had two data cards and my original cardreader was not recognized using either one of them, so I knew it was unlikely that my data card was corrupt. That left the cardreader. I spent almost two weeks emailing back and forth with a tech from Australia trying to find the problem with the cardreader. Finally I suggested sending him the cardreader and having them replace it with another. He was very nice and sent a replacement cardreader along with the updated version of Rescan software. He didn't charge me anything, but customs got me for over $36.00.

I don't know if you need to disable any other card readers...don't think so, but probably the safest way to do that would be to just disable them in Device Manager and if your rescan software works, try enabling the others again to see if it causes a problem. If re-enabling them causes a conflict, you can always disable them while using rescan.

I think other cardreaders may be under devices. Go to Control panel, Hardware, Device Manager. Near the bottom of the listed devices...probably below the wireless or network adapters you will see cardreaders. Actually, it should be just under the ACR 38 smart card reader if it is plugged in. Open the + and right click on the other non-resScan cardreaders and you can temporarly disable or enable them from the list menu that you will see.

If that fails and you have loaded your software successfully and have tried using another data card, I would get in touch with the place you bought your card reader from. cpap.com told me they would have replaced my cardreader, but I had emailed resmed tech support in Australia a couple weeks earlier because of cpap.com's disclaimer regarding not supporting software. Apparently they do replace something if it is defective. I misunderstood because of the disclaimer on the website.

My replaced cardreader works. The first cardreader was defective.

Try these steps if you haven't already. You will need spare data card to eliminate the possibility of data card being defective.
Hope this information helps. I understand the disappointment and frustration when you have tried everything over and over and cannot get it up and running so you can actually use it. It is a big letdown.

You will get it working soon so don't give up on it. It is possible you may need to exchange your cardreader.

Best to you,

Anne