Got my card out this morning and put it on the card reader. When I downloaded my info, it had stopped at 3:00am this morning. I got up around 7:45 and used the machine all night.
My question is this. Has anybody ever talked to someone at Respironics about the problem they have with either their software, card, reader?
Thanks
JeffH
Encore Pro and Saturday night
11 posts
• Page 1 of 1
Encore Pro and Saturday night
_________________
| Mask | ||||
 | ||||
| Additional Comments: Equipment isn't correct, S9 ASV w/H5i | ||||
"M"'s are like American Students, sometime they party too much and forget to do their homework? Jim
Tanks, are like foreign students, all business, good grades, make your parents proud.
Tanks, are like foreign students, all business, good grades, make your parents proud.
Use data to optimize your xPAP treatment!
"The art of medicine consists in amusing the patient while nature cures the disease." Voltaire
"The art of medicine consists in amusing the patient while nature cures the disease." Voltaire
that is the problem with medical equipment, the mfg is under no obligation to have to talk to you, the patient good or bad.
2nd night on my 420e and so far it has done a pretty good job. It has not triggered a single CA and Silverlining shows I've had the lowest AHI in a long long time (AHI=0.5).
My guess is it is so much quieter than my M that it allows me to sleep better
actually disabling FL in Advanced settings and lowering the A=9.0cm seems to have done the trick.
Now that I look at this little machine, it is a great value. It has autoRamp, a settable "clock" and even the LCD display is backlit!! you won't find that on the Remstar. So far I haven't missed the Cflex or mask alert feature (alert was never loud enough to wake me anyway). Humidifier is certinly better than the M's and the smaller footprint means my remote controls are not on the floor.
2nd night on my 420e and so far it has done a pretty good job. It has not triggered a single CA and Silverlining shows I've had the lowest AHI in a long long time (AHI=0.5).
My guess is it is so much quieter than my M that it allows me to sleep better
actually disabling FL in Advanced settings and lowering the A=9.0cm seems to have done the trick.
Now that I look at this little machine, it is a great value. It has autoRamp, a settable "clock" and even the LCD display is backlit!! you won't find that on the Remstar. So far I haven't missed the Cflex or mask alert feature (alert was never loud enough to wake me anyway). Humidifier is certinly better than the M's and the smaller footprint means my remote controls are not on the floor.
someday science will catch up to what I'm saying...
And you don't have to put the remotes in sandwich bags to keep them dry. JimSnoredog wrote: Humidifier is certinly better than the M's and the smaller footprint means my remote controls are not on the floor.
Use data to optimize your xPAP treatment!
"The art of medicine consists in amusing the patient while nature cures the disease." Voltaire
"The art of medicine consists in amusing the patient while nature cures the disease." Voltaire
-
jskinner
- Posts: 1475
- Joined: Sat Aug 26, 2006 9:21 pm
- Location: Greenwich, Nova Scotia, Canada
- Contact:
Re: Encore Pro and Saturday night
I've emailed them about it but got no responce. I asked my DME to talk to Respironics about it. They said they would but didn't seem that interested...JeffH wrote: My question is this. Has anybody ever talked to someone at Respironics about the problem they have with either their software, card, reader?
Yes, last week I contacted Respironics Customer Support then Product Support and then someone (I think) in M Series Product Support/Engineering.
At their request, I sent them my data with missing days plus as many CPAPTalk threads as I could find, highlighting the severity of the problem.
No one I talked to claimed to know anything about the problem. They stated that they only support the DME community not the product end users (us).
Also, I had to call corporate headquarters to get the phone number of customer support. It’s not published on the web site.
We’ll see if this makes a dent in their armor.
At their request, I sent them my data with missing days plus as many CPAPTalk threads as I could find, highlighting the severity of the problem.
No one I talked to claimed to know anything about the problem. They stated that they only support the DME community not the product end users (us).
Also, I had to call corporate headquarters to get the phone number of customer support. It’s not published on the web site.
We’ll see if this makes a dent in their armor.
card lapses
I sent several emails, and they basically said I was doing something wrong because it couldn't happen.
_________________
| Machine: DreamStation BiPAP® Auto Machine |
| Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
| Humidifier: DreamStation Heated Humidifier |
[quote="gcjacobs"]Yes, last week I contacted Respironics Customer Support then Product Support and then someone (I think) in M Series Product Support/Engineering.
At their request, I sent them my data with missing days plus as many CPAPTalk threads as I could find, highlighting the severity of the problem.
No one I talked to claimed to know anything about the problem. They stated that they only support the DME community not the product end users (us).
Also, I had to call corporate headquarters to get the phone number of customer support. It’s not published on the web site.
We’ll see if this makes a dent in their armor.
At their request, I sent them my data with missing days plus as many CPAPTalk threads as I could find, highlighting the severity of the problem.
No one I talked to claimed to know anything about the problem. They stated that they only support the DME community not the product end users (us).
Also, I had to call corporate headquarters to get the phone number of customer support. It’s not published on the web site.
We’ll see if this makes a dent in their armor.
someday science will catch up to what I'm saying...
11 posts
• Page 1 of 1