Problems with mask I've been using for a long time

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
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lordvader
Posts: 156
Joined: Sat Mar 20, 2010 10:37 am
Location: WA

Problems with mask I've been using for a long time

Post by lordvader » Fri Oct 19, 2018 11:16 am

I've use the F&P Zest Q for a long time and it's my favorite mask ever. In June I ordered new cushions from my DME Apria and I went to install a cushion and it would not snap on correctly. The top and sides would snap onto the mask but the bottom wouldn't or the bottom would snap in and the top wouldn't. It obviously leaked. I opened another cushion, same thing. Same thing with the next one. Finally the 4th one I opened snapped on correctly. I just received another order of supplies a couple days ago and I'm having the same problems. Grrrrrrrrr. I verified they are the correct cushions but the don't fit the mask frame properly. Called Apria and they escalated the issue and will contact me in 2-4 business days. I guess they want me to not sleep for 4 days. Anyone else have this mask and are having issues with the new cushions? Thanks!
Machine: ResMed AirSense 11 Autoset
Mask: Fisher & Paykel Zest Q

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zonker
Posts: 11282
Joined: Fri Jun 19, 2015 4:36 pm

Re: Problems with mask I've been using for a long time

Post by zonker » Fri Oct 19, 2018 6:13 pm

i don't use the mask, i'm just here to bump...
people say i'm self absorbed.
but that's enough about them.
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D.H.
Posts: 3532
Joined: Sun Sep 04, 2016 7:07 pm

Re: Problems with mask I've been using for a long time

Post by D.H. » Mon Oct 22, 2018 12:53 pm

Maybe it's time to replace the mask. I don't think that this mask is discontinued, so you should be able to order the same one.

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Additional Comments: Auto PAP; 13.5 cmH2O min - 20 cmH2O max