old dude wrote: ↑Fri Aug 03, 2018 5:46 pm
But Pugsy, most of us have no such access nor do we know who you're talking about. At least I don't, and it definitely impacts what used machines I would consider.
I recently bought a used Airsense 10 Autoset but it was extremely low mileage so I just took a chance. So far so good. But prior to this I've had (and still have) 3 brand new PRS1 760Ps, two of which had to be completely replaced under warranty. So it does happen!
It's no big national secret..and this place is mentioned often on this forum both for warranty work and work after the warranty has expired.
They are an authorized repair facility for both Respironics and ResMed.
Save the link
acbio.com and the forum member accurate...owns it
memberlist.php?mode=viewprofile&u=1002
and the official website
https://acbio.com/
I know of forum members who bought a machine privately and it had something happen to it and it up and died...they sent it to acbio.com and they get a call from them stating..."did you know your machine still was under warranty...we can send it in and get you a new replacement instead of fixing it if you wish".....of course they wish and guess who gets a new machine from the factory. Now they might have to pay shipping costs but that's always a lot better than repair costs.
I personally had a brand new Respironics PR S1 960 model that I bought new privately...It was doing a weird alarm thing that we couldn't figure out why but it was annoying the hell out of me because when the alarm went off it would wake me up.
They repaired it and warranty covered it....it wasn't bad enough for a total new machine...just a sensor board thing of some sort. Minor expense involved.
If you have a ResMed machine and wonder if it still has warranty left...call them up and give them the serial number and they can look it up.
That was done just this past week with an AirCurve 10 VAuto I picked up locally off craigslist...only had 86 hours on it but we don't know how long it sat in the closet...it still has warranty available until March of next year.
Quite nice to know in case something happens (it went to a guy in Europe) and perfectly acceptable considering the screaming hot deal I got on it. $350...even if it had been out of warranty...a good deal and a little warranty left was just icing on the cake.
So now you have a place to get some help with your privately purchased machine...either if it has warranty available or is out of warranty a place to get it repaired.
Yeah, we have to pay for it if out of warranty...but when we get good deals I figure we are self insuring for part of it.
If people are really worried about having a warranty then they need to buy from a retailer that has warranty available and be prepared to pay more money.
Me...If I pay $350 for a machine with 86 hours on it...doesn't really matter to me because I have already saved a boatload of money.
New they run over $1500 at most online retailer who would have the official 2 year ResMed warranty available...and even gently used at second wind (who they will offer 6 month warranty but they back the warranty) is $800.
Of all the machines I have ever bought (all privately and in well in excess of a dozen for sure probably closer to 2 dozen) I have only ever had one that had a problem...the new 960 PR S1.
For the money I save and the convenience of getting what I want, when I want it without hassle...I am willing to assume some of the risk.
Besides..with my insurance...there is no supplement...I would have to pay 20 % of the approved amount and the deals I have found have always been equal to my copay or more often much less.
Plus I try machines that I never could get my DME to supply because the doctor would never go for it.
And I don't have big brother watching me either.

I may have to RISE but I refuse to SHINE.